My macbook pro crashes repeatedly

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Level 1

4 points

My macbook pro crashes repeatedly

Hello, I've a macbook pro mid 2010 running yosimite (osx10.10.5) with two 4gb ram. For some reason it keeps crashing, restarting the computer automatically and then instantely crashing and restarting, this time allowing me to enter the computer.

it crashes usually when I open photobooth, or other apps similar such as iphoto. i've tried AHT (apple hardware test) but every time its about to start the test it crashes shutting down the computer immediately without restarting it. I've tried replacing the ram but this does not stop it crashing. I've ran out of all ideas. All help is welcome.

MacBook Pro (15-inch Mid 2010), OS X Yosemite (10.10.5)

Posted on Oct 12, 2015 2:24 PM

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Answer 1

Best reply

OGELTHORPE

Level 9

57,305 points

Dec 22, 2015 1:47 PM in response to Elliot9876

You have the misfortune of having a model identifier 6.2 MBP that is probably having GPU problems. There was a logic board replacement program on these models but that has expired.

To solve this problem, you can have the logic board replaced at your expense.

As a temporary measure you can download and install this application:

https://gfx.io/

This will allow you to disengage the discrete GPU and run the MBP using only the integrated one. This will result in a degradation of graphic performance.

If you post a kernel panic log, that will probably confirm my cojecture:

https://support.apple.com/en-us/HT201753

Ciao.

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Answer 2

Elliot9876 Author

Level 1

4 points

Dec 22, 2015 11:24 AM in response to Elliot9876

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Answer 3

Elliot9876 Author

Level 1

4 points

Dec 22, 2015 11:29 AM in response to OGELTHORPE

Sorry for the late profile but this is the kernal panic log that you asked about.

*** Panic Report ***

panic(cpu 2 caller 0xffffff7f9d23fc1b): "GPU Panic: [<None>] 5 3 7f 0 0 0 0 3 : NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xc0000000 0xffffff81360c1000 0x0a5480a2, D0, P3/4\n"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-3.10.25/src/Appl eMuxControl/kext/GPUPanic.cpp:127

Backtrace (CPU 2), Frame : Return Address

0xffffff812473ae40 : 0xffffff801a52ad21

0xffffff812473aec0 : 0xffffff7f9d23fc1b

0xffffff812473afa0 : 0xffffff7f9b0c2b9f

0xffffff812473b060 : 0xffffff7f9b18c18e

0xffffff812473b0a0 : 0xffffff7f9b18c1fe

0xffffff812473b110 : 0xffffff7f9b40b056

0xffffff812473b240 : 0xffffff7f9b1af82d

0xffffff812473b260 : 0xffffff7f9b0c95f1

0xffffff812473b310 : 0xffffff7f9b0c70fc

0xffffff812473b510 : 0xffffff7f9b0c8a4b

0xffffff812473b5e0 : 0xffffff7f9c771b37

0xffffff812473b6b0 : 0xffffff7f9c79d7de

0xffffff812473b740 : 0xffffff7f9c785547

0xffffff812473b7a0 : 0xffffff7f9c785e53

0xffffff812473b7f0 : 0xffffff7f9c7861c0

0xffffff812473b860 : 0xffffff7f9c786a11

0xffffff812473b8a0 : 0xffffff7f9c7520f5

0xffffff812473ba20 : 0xffffff7f9c7833c1

0xffffff812473bae0 : 0xffffff7f9c750c15

0xffffff812473bb30 : 0xffffff801aaffed6

0xffffff812473bb60 : 0xffffff801ab015eb

0xffffff812473bbc0 : 0xffffff801aafed83

0xffffff812473bd00 : 0xffffff801a5e1307

0xffffff812473be10 : 0xffffff801a52ef8c

0xffffff812473be40 : 0xffffff801a5139f3

0xffffff812473be90 : 0xffffff801a52429d

0xffffff812473bf10 : 0xffffff801a60231a

0xffffff812473bfb0 : 0xffffff801a6344c6

Kernel Extensions in backtrace:

com.apple.driver.AppleMuxControl(3.10.25)[752C63EA-73E8-39BC-8225-3A97D0C403BF] @0xffffff7f9d231000->0xffffff7f9d244fff

dependency: com.apple.driver.AppleGraphicsControl(3.10.25)[3DC2F93F-5197-3B16-8975-0142E7A0 474B]@0xffffff7f9d229000

dependency: com.apple.iokit.IOACPIFamily(1.4)[70E2B65E-A91A-3522-A1A0-79FD63EABB4C]@0xfffff f7f9afa9000

dependency: com.apple.iokit.IOPCIFamily(2.9)[BDA92C3B-AD86-33E5-A7F1-1603465350A7]@0xffffff 7f9ad24000

dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[8922721D-5517-3883-BD3A-57422D0244A0]@0 xffffff7f9b01b000

dependency: com.apple.driver.AppleBacklightExpert(1.1.0)[65E3187E-949B-36E9-BA33-1B13ABB058 1A]@0xffffff7f9d22c000

com.apple.nvidia.classic.NVDAResmanTesla(10.0)[796AE430-39FB-3255-8161-D52AFA28 EE2B]@0xffffff7f9b072000->0xffffff7f9b2dbfff

dependency: com.apple.iokit.IOPCIFamily(2.9)[BDA92C3B-AD86-33E5-A7F1-1603465350A7]@0xffffff 7f9ad24000

dependency: com.apple.iokit.IONDRVSupport(2.4.1)[7372D580-6DDE-3457-B043-49B8447FC9D2]@0xff fff

Model: MacBookPro6,2, BootROM MBP61.0057.B0C, 2 processors, Intel Core i5, 2.53 GHz, 8 GB, SMC 1.58f16

Graphics: Intel HD Graphics, Intel HD Graphics, Built-In

Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 256 MB

Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x859B, 0x435434473353313036374D2E433136464B52

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x859B, 0x435434473353313036374D2E433136464B52

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.98.100.24)

Bluetooth: Version 4.3.6f3 16238, 3 services, 27 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en1

Serial ATA Device: TOSHIBA MK2553GSX, 250.06 GB

Serial ATA Device: MATSHITADVD-R UJ-898

USB Device: Hub

USB Device: Built-in iSight

USB Device: IR Receiver

USB Device: Hub

USB Device: Internal Memory Card Reader

USB Device: Apple Internal Keyboard / Trackpad

USB Device: BRCM2070 Hub

USB Device: Bluetooth USB Host Controller

Thunderbolt Bus:

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Answer 4

OGELTHORPE

Level 9

57,305 points

Dec 22, 2015 11:32 AM in response to Elliot9876

The bad news is that my conjecture was correct. The MBP has GPU problems as confirmed by the kernel panic report. I have already listed your two alternatives.

Ciao.

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Answer 5

Elliot9876 Author

Level 1

4 points

Dec 22, 2015 11:44 AM in response to OGELTHORPE

Thanks for replying. I recently replaced the graphics card and the processor in the computer. This has worked partially. The computer has stopped crashing regulary but does crash when i open a number of apps and keep using the computer.I still don't know what to do. have any ideas?

Thanks,

Elliot.

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Answer 6

OGELTHORPE

Level 9

57,305 points

Dec 22, 2015 1:45 PM in response to Elliot9876

If you have replaced the logic board, the kernel panic report indicates that the same problem exists on the replacement. The same remedies still apply as mentioned in my initial response.

If the replacement was performed by Apple, all repairs have 90 day warranties. If someone else did the replacement, then their policies would apply. If you did the installation, you might have recourse from the source where you purchased the replacement board.

Ciao.

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Answer 7

Elliot9876 Author

Level 1

4 points

Dec 22, 2015 1:52 PM in response to OGELTHORPE

Thanks for your help. It's given me a lot to think about and I will definitely be trying to get a replacement logic board and hopefully it will solve the problem.

Thanks again for your help,

Elliot

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Answer 8

OGELTHORPE

Level 9

57,305 points

Dec 22, 2015 3:14 PM in response to Elliot9876

I wish you the best of luck with your MBP, and do have enjoyable holidays. 🙂

Ciao.

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