HT204173: Use Mail Connection Doctor

Learn about Use Mail Connection Doctor
khrhnh
Level 1 (0 points)

Q: Is any one else having an issues with Mail freezing using El Capitan?

I can not open or delete messages in apple mail? I just upgraded to El Capitan. It worked fine this morning now when I try to open the message nothing happens. I forced the application to close reloaded and continue to get the same results. Can anyone shed some light on why this is happening?

 

 

Thank you,

MacBook Pro, OS X El Capitan (10.11)

Posted on Oct 12, 2015 5:34 PM

Close
khrhnh

Q: Is any one else having an issues with Mail freezing using El Capitan?

  • All replies
  • Helpful answers

  • by Linc Davis,

    Linc Davis Linc Davis Oct 12, 2015 9:04 PM in response to khrhnh
    Level 10 (207,926 points)
    Applications
    Oct 12, 2015 9:04 PM in response to khrhnh

    There are reports that this issue is caused by a bug. The following workarounds seem to have helped in some cases. Try them and see whether there's an improvement.

    1. Hold down the shift key while launching Mail, or the option key while quitting.

    2. Leave the Mail preferences window open when quitting.

    3. Eliminate all subfolders of mailboxes in IMAP and Exchange accounts. You may have to access the accounts in a web browser to do this; e.g., for an iCloud Mail account, you would sign in to icloud.com.