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Question: After installing El Capitan on my MacMini Photos does not see images on my iPhone

After installing El Capitan on my MacMini "Photos" does not see any photos on my iPhone 6. Does anyone have a solution?

Also, "Photos" does not stay open. The light showing it is open flickers, and then it closes.

Thank you.

Mac mini (Late 2014), OS X El Capitan (10.11), iPhone 6

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Oct 13, 2015 7:55 AM in response to d2.daniel In response to d2.daniel

d2.daniel wrote:


Photos is working, and it sees my phone, but when I click on my phone icon, no images are visible ( I have "open photos for this device" checked).

I don't have a solution for, but two quick notes:

1) You said before that Photos would not stay open... does it now work (apart from the problem with the iPhone)? Did you change something to make it work?

2) The setting "open Photos for this device" ought not to make any difference. What it means is "open Photos", as in "start the Photos application" when you connect the device to your mac. It has nothing to do with showing the contents of the phone when you have the application running.

Oct 13, 2015 7:55 AM

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Oct 13, 2015 8:16 AM in response to Luis Sequeira1 In response to Luis Sequeira1

Yesterday, the dot below the "Photos" icon in the doc on my Mac flickered while I was attempting to access the photos on my phone.

I did a restart of both my phone and Mac, and the flickering is not now happening.


Thank you for the clarification on the "open photos for this device" checked box.


Still no luck transferring photos from my phone to the computer, but I've found a cumbersome work-around using Flickr.

Oct 13, 2015 8:16 AM

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Oct 13, 2015 8:24 AM in response to d2.daniel In response to d2.daniel


Still no luck transferring photos from my phone to the computer, but I've found a cumbersome work-around using Flickr.


A less cumbersome workaround is to use Image Capture. It is already there on your mac and you can import them to any folder you like on your drive, then bring them to Photos. That is assuming that the iPhone photos do appear in Image Capture. If they don't, then that suggests it's not specifically a problem with the Photos application, but how the underlying frameworks, or the iPhone, or... the cable?

Oct 13, 2015 8:24 AM

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Oct 13, 2015 8:44 AM in response to Luis Sequeira1 In response to Luis Sequeira1

I have the same problem as Daniel and I can confirm that even "Image Capture" sees my iPhone 6, but with 0 photos and videos in it. I bet that Daniel too is facing the same situation with both programs. I'm trying to figure out what's the cause, but with no luck...


MBP 13" Mid 2012

10.11 (15A284) El Capitan

iPhone 6 64GB

iOS 9.0.2

Oct 13, 2015 8:44 AM

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Oct 13, 2015 8:47 AM in response to d2.daniel In response to d2.daniel

One useful thing to try: create a new user account and try using Photos (or Image Capture) from that account.

If it works, then it is not something with the OS itself, but some setting, preference, cache, login item or whatnot in your own account.

Oct 13, 2015 8:47 AM

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Oct 13, 2015 8:47 AM in response to d2.daniel In response to d2.daniel

I also have an iPhone 5S running 8.3 that is having the same problem with both Image Capture and Photos.

Oct 13, 2015 8:47 AM

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Oct 13, 2015 9:03 AM in response to Luis Sequeira1 In response to Luis Sequeira1

Here's what happened when trying. In the newly created account Photos sees images and videos in my iPhone. Switched back to the main account (which I didn't log out from) and Photos sees them too. I closed it and I disconnected the phone Reopened Photos, reconnected my iPhone and the sucker doesn't see them no more. So I tried to restart my mac: then opened Photos and the images in the phone are there. I close and reopen it and the images are gone. Photos works only shortly after a login or a fully rebooted mac. Daniel, try and let me know if the behavior is the same for you.

Oct 13, 2015 9:03 AM

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Oct 24, 2015 4:47 PM in response to d2.daniel In response to d2.daniel

After installing this week's IOS update to my phone, both Image Capture and Photos can see the pictures on my phone, and I can download them to the computer.

Oct 24, 2015 4:47 PM

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Question: After installing El Capitan on my MacMini Photos does not see images on my iPhone