d2.daniel

Q: After installing El Capitan on my MacMini Photos does not see images on my iPhone

After installing El Capitan on my MacMini "Photos" does not see any photos on my iPhone 6. Does anyone have a solution?

Also, "Photos" does not stay open. The light showing it is open flickers, and then it closes.

Thank you.

Mac mini (Late 2014), OS X El Capitan (10.11), iPhone 6

Posted on Oct 12, 2015 4:53 PM

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Q: After installing El Capitan on my MacMini Photos does not see images on my iPhone

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  • by LarryHN,

    LarryHN LarryHN Oct 12, 2015 5:11 PM in response to d2.daniel
    Level 10 (84,617 points)
    Photos for Mac
    Oct 12, 2015 5:11 PM in response to d2.daniel

    Try to backing up your Photos library and then launching Photos while holding down the option and command keys and repairing your database

     

    LN

  • by d2.daniel,

    d2.daniel d2.daniel Oct 12, 2015 6:22 PM in response to LarryHN
    Level 1 (0 points)
    Oct 12, 2015 6:22 PM in response to LarryHN

    Sadly, there is no change after doing this.

  • by lescornwell,

    lescornwell lescornwell Oct 13, 2015 2:08 AM in response to d2.daniel
    Level 3 (502 points)
    Photos for Mac
    Oct 13, 2015 2:08 AM in response to d2.daniel

    What's the iOS version on your iPhone 6?

  • by Luis Sequeira1,

    Luis Sequeira1 Luis Sequeira1 Oct 13, 2015 5:34 AM in response to d2.daniel
    Level 6 (12,122 points)
    Mac OS X
    Oct 13, 2015 5:34 AM in response to d2.daniel

    Does Photos work at all? Does it close only when you try to access the iPhone?

  • by d2.daniel,

    d2.daniel d2.daniel Oct 13, 2015 7:43 AM in response to lescornwell
    Level 1 (0 points)
    Oct 13, 2015 7:43 AM in response to lescornwell

    9.0.2

  • by d2.daniel,

    d2.daniel d2.daniel Oct 13, 2015 7:47 AM in response to Luis Sequeira1
    Level 1 (0 points)
    Oct 13, 2015 7:47 AM in response to Luis Sequeira1

    Photos is working, and it sees my phone, but when I click on my phone icon, no images are visible ( I have "open photos for this device" checked).

  • by Luis Sequeira1,

    Luis Sequeira1 Luis Sequeira1 Oct 13, 2015 7:55 AM in response to d2.daniel
    Level 6 (12,122 points)
    Mac OS X
    Oct 13, 2015 7:55 AM in response to d2.daniel

    d2.daniel wrote:

     

    Photos is working, and it sees my phone, but when I click on my phone icon, no images are visible ( I have "open photos for this device" checked).

    I don't have a solution for, but two quick notes:

    1) You said before that Photos would not stay open... does it now work (apart from the problem with the iPhone)? Did you change something to make it work?

    2) The setting "open Photos for this device" ought not to make any difference. What it means is "open Photos", as in "start the Photos application" when you connect the device to your mac. It has nothing to do with showing the contents of the phone when you have the application running.

  • by d2.daniel,

    d2.daniel d2.daniel Oct 13, 2015 8:16 AM in response to Luis Sequeira1
    Level 1 (0 points)
    Oct 13, 2015 8:16 AM in response to Luis Sequeira1

    Yesterday, the dot below the "Photos" icon in the doc on my Mac flickered while I was attempting to access the photos on my phone.

    I did a restart of both my phone and Mac, and the flickering is not now happening.

     

    Thank you for the clarification on the "open photos for this device" checked box.

     

    Still no luck transferring photos from my phone to the computer, but I've found a cumbersome work-around using Flickr.

  • by Luis Sequeira1,

    Luis Sequeira1 Luis Sequeira1 Oct 13, 2015 8:24 AM in response to d2.daniel
    Level 6 (12,122 points)
    Mac OS X
    Oct 13, 2015 8:24 AM in response to d2.daniel

     

    Still no luck transferring photos from my phone to the computer, but I've found a cumbersome work-around using Flickr.

     

    A less cumbersome workaround is to use Image Capture. It is already there on your mac and you can import them to any folder you like on your drive, then bring them to Photos. That is assuming that the iPhone photos do appear in Image Capture. If they don't, then that suggests it's not specifically a problem with the Photos application, but how the underlying frameworks, or the iPhone, or... the cable?

  • by thebranka,

    thebranka thebranka Oct 13, 2015 8:44 AM in response to Luis Sequeira1
    Level 1 (14 points)
    Oct 13, 2015 8:44 AM in response to Luis Sequeira1

    I have the same problem as Daniel and I can confirm that even "Image Capture" sees my iPhone 6, but with 0 photos and videos in it. I bet that Daniel too is facing the same situation with both programs. I'm trying to figure out what's the cause, but with no luck...

     

    MBP 13" Mid 2012

    10.11 (15A284) El Capitan

    iPhone 6 64GB

    iOS 9.0.2

  • by d2.daniel,

    d2.daniel d2.daniel Oct 13, 2015 8:44 AM in response to thebranka
    Level 1 (0 points)
    Oct 13, 2015 8:44 AM in response to thebranka

    You are correct, my always reliable Image Capture is not seeing images on my phone either.

  • by Luis Sequeira1,

    Luis Sequeira1 Luis Sequeira1 Oct 13, 2015 8:47 AM in response to d2.daniel
    Level 6 (12,122 points)
    Mac OS X
    Oct 13, 2015 8:47 AM in response to d2.daniel

    One useful thing to try: create a new user account and try using Photos (or Image Capture) from that account.

    If it works, then it is not something with the OS itself, but some setting, preference, cache, login item or whatnot in your own account.

  • by d2.daniel,

    d2.daniel d2.daniel Oct 13, 2015 8:47 AM in response to d2.daniel
    Level 1 (0 points)
    Oct 13, 2015 8:47 AM in response to d2.daniel

    I also have an iPhone 5S running 8.3 that is having the same problem with both Image Capture and Photos.

  • by thebranka,

    thebranka thebranka Oct 13, 2015 9:03 AM in response to Luis Sequeira1
    Level 1 (14 points)
    Oct 13, 2015 9:03 AM in response to Luis Sequeira1

    Here's what happened when trying. In the newly created account Photos sees images and videos in my iPhone. Switched back to the main account (which I didn't log out from) and Photos sees them too. I closed it and I disconnected the phone Reopened Photos, reconnected my iPhone and the sucker doesn't see them no more. So I tried to restart my mac: then opened Photos and the images in the phone are there. I close and reopen it and the images are gone. Photos works only shortly after a login or a fully rebooted mac. Daniel, try and let me know if the behavior is the same for you.

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