Resesting old Account with New Email

Question

Level 1

4 points

Resesting old Account with New Email

I need to sign out of my old Apple ID on my Device in the iCloud from when they used your Apple ID as the same address and I can't reset the PW because I don't remember the security questions and I don't use any of the emails I put as alternate ones anymore nor do I use the old email because for some reason it kept saying my Password was wrong and the security questions weren't the ones I used. and at the time I didn't have any other emails to use to recover it. so now I cannot update my games because wants me to sign in to the iTunes store with my old account but I can't delete the account with out logging onto it and since i can't reset the password to verify it for security reasons I am stuck with not being able to Update my games or any apps at all.

so I was wondering if there is a way to fix all of this?

iPhone 5, iOS 9.0.2

Posted on Oct 12, 2015 9:12 PM

Reply

Answer 1

Oct 13, 2015 1:05 AM in response to Thurinthel

Welcome to the Apple community.

If you are unable to remember your password, security questions, don’t have access to your rescue address or are unable to reset your password for whatever reason, your only option is to contact Apple ID Support, upon speaking to an operator you should explain that your problem is related to your Apple ID, this wayl you will not be charged for assistance, even if you don’t have an AppleCare plan.

The operator will take you through some steps you may have already tried, however they need to be sure they have exhausted all usual approaches before trying to reset your account, so you should try to be helpful and show patience with the procedure.

The operator will need to verify they are speaking to the account holder and may ask you some questions that only the account holder could know, and you will need to answer them if the process is to proceed.

Once the operator has verified your identity they will send a message through to your device which contains an alpha numeric code, which you will need to read back to them.

Once this has been completed they will send an email to your iCloud email address after a period of 24 hours, so you should check that mail is enabled in your devices iCloud settings.

Upon receipt of the email, use the reset link provided to reset your password, after which you should be able to make the adjustments to iCloud that you wish to do.

Reply