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I added my iPhone 5 to my product list. Then I added my iPad Air to the list. Now, the list only shows my iPadAir no iPhone. If i want to re-add the iPhone, it says products already been added to a different account. But, i have no other account.
How to fix this issue?
I need this to make handoff work properly between iPad and iPhone.
Thanks
Mac mini
It is always good to see people keeping their product lists and profiles up to date; that really helps us when questions are asked. ***Edited.
Do you have different IDs for each product? Strangely, your profile shows neither an iPad nor a phone, just a mac mini.
One question concerning your Story of adding products at https://supportprofile.apple.com/
When you added your iPhone, did you immediately add your iPad Air - OR - was the adding of the iPad Air from a different session?
Regardless, this sounds like a glitch in the Apple database that can only be addressed BY AppleRealPersons. Start here > Apple Support | Contact
Answer honestly (call it an Apple ID issue) and when making choices, choose "Topic not listed". This should finally produce a page of choices of Contact Options. If it were me, I would choose the telephone over Chat.
Handoff ( feature of Continuity) does not depend on the devices being in your Support Profile.
Our friend seventy one .:| 😉 |:. is talking about your "Product Info" on your Profile ( BIO ) page of ASC - not your SupportProfile - BUT - he IS on the right track concerning 'multiple Apple IDs', although it may not be your doing (the reason I asked the leading question above)
hope this helps
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Yes I immediately added the products one after another
OK. That is merely one issue of many I addressed in my previous post.
Keep going with addressing them one-by-one please.
Adding products to my Support Profile
