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Reinstalling itunes

Hi Apple community,

I have followed all the guides I can find online to uninstall itunes properly and reinstall. The one component that will not uninstall is apple updater. Keeps coming up with an error in Windows 7. Have run ccleaner and no change. Have tried uninstalling all other components and then trying to reinstall itunes but keep getting the same error and then it rolls back the installation. I need itunes to backup my iphone as I do not have the option to back up over wifi. Can anyone give me a sure way that is going to solve my issues. The support documents in microsoft and apple have not helped.

Posted on Oct 12, 2015 11:06 PM

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1 reply

Oct 15, 2015 1:38 PM in response to blueboy669

Try repairing Apple Software Update before trying to remove it.

For general advice see Troubleshooting issues with iTunes for Windows updates.


The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach.


Review the other boxes and the list of support documents further down the page in case one of them applies.


The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to anolder version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.




Your library and device backups should be unaffected by these steps but there are links to backup and recovery advice should it be needed.




If the issue persists and you have a 64-bit system try the for older video cards version which is a 64-bit installer for mostly 32-bit code, similar to all 64-bit versions of iTunes up to 12.1.



If you've tried the above without success then see the method in Install missing components. What component fails to install, and what error message does it give? See this post for steps to produce detailed logs of the installation which may reveal why iTunes won't install. Look for words like failed or error.



tt2

Reinstalling itunes

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