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iphone 5 keeps shutting down after 9.0.2 update

My iphone 5 keeps shutting down and turning back on as well as the battery does not show an accurate charge unless you power off the phone and turn it back on. This started happening after I did the updates to 9.0 / 9.0.1 & 9.0.2. What can I do?

iPhone 5, iOS 9.0.2

Posted on Oct 13, 2015 9:24 AM

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1 reply

Oct 13, 2015 9:37 AM in response to fsphillips

To make sure that this is not software related, set it back to factory settings, without using any backup data afterwards. Set up the rest of the personal settings manually and test the phone.

If the phone works as before the update, restore from the latest backup. If the problem comes back, the backup data contained corrupt data, causing your issues.

If it still does not work, this could be a hardware issue and the phone has to be serviced by Apple or an Authorized Apple Service Provider:

Use iTunes to restore your iOS device to factory settings - Apple Support

Find an Apple Authorized Service Provider

iPhone - Contact Support - Apple Support

iphone 5 keeps shutting down after 9.0.2 update

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