CarPlay iPhone not Recognized.

Question

CarPlay iPhone not Recognized.

I have a 2016 VW Golf (I specifically waited for the 2016 for CarPlay, and paid a premium over the 2015 which is essentially the same car). About two times a week, It simply will not recognize the iPhone (5s, 9.0.2). I am using an official known good Apple cable. 80% of the time it works (albeit with some annoying buggy behaviors that I assume will get fixed at some point, but that's another post) But sometimes, like today, I plug the phone in and I get the "reading USB device" message, and nothing happens. I disconnect and reconnect, nothing happens. I reboot the phone, no go. I reboot the head unit by holding the power button for 30 seconds, and that doesn't work either. Rebooting both devices and trying again - same.

I've had the car in to VW - they see no issues, and there are no software updated for MIB II.

I have no way to determine what the issue is. It's always done this since 8.0.3.

How do I get this to work reliably? How do I even begin to figure out where the problem actually is?

Extremely frustrating.

Posted on Oct 13, 2015 10:16 AM

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Answer 1

Best reply

Samsenj

Level 1

4 points

Nov 9, 2015 4:00 AM in response to wqerwqerwqerwqer

I have the exact same issue. 1 or 2 times a week just connects and says not available.

Now my head unit keeps resetting its self after it doesn't connect.

have you had any luck with a fix?

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Answer 2

Jan 19, 2016 10:20 AM in response to Samsenj

Same here, in the netherlands, the iPhone 6s of my wife connects in a second and my iPhone 6 is a big pain in the a... just cannot get it connected, VW is pointing to Apple and apple sends me a new cable... a new iPhone cable that i already own an works perfectly with the 6s of my wife... i cannot get the **** iPhone 6 to connect to my Discovery Pro of my VW Passat GTE... and there are so few posts about it on the internet..... it is incredible.. googled my *** off, but no posts on how to fix....apparently Carplay is not that mainstream yet or very impopular...

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Answer 3

rgomez

Level 1

22 points

Aug 16, 2016 8:24 AM in response to wqerwqerwqerwqer

I have a Jetta TDI 2016 (in México, MK6 I believe) and I also get this problem much more often than I would like. It happens maybe once a week, and I usually have to just leave the iPhone disconnected and hear the radio. Next time I get into the car it works fine.

A friend bought a Golf 2016 (MK7, IIRC) and this happens also to him.

I strongly believe there is a bug with the VW software, but so far I haven't found any update anywhere for the unit.

I have my service coming in a few weeks, I will ask the VW shop, but I don't really think they will know anything about it, much less be able to fix it. But who knows, maybe they do have some update for the unit available to try.

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