I just bought a MacBook Air (early 2015) and following builtin apps are missing: Numbers, Pages, Keynote, iMovie and GarageBand. Which could be the reason? What should I do about it? Thanks
MacBook Air, OS X El Capitan (10.11)
Open the App Store, click on the Purchases icon in the toolbar. You should be able to download them there. They are not pre-installed. Be sure you setup the new computer using the same Apple ID you normally use.
1. The OS was reinstalled on the machine; it originally shipped with those applications, but a fresh OS installation won't contain them.
2. If you previously associated them with an Apple ID, log into the Mac App Store with that Apple ID and click on the Purchases tab. If not, click here and contact Apple.
(134885)
As I never associated those apps with my Apple ID before, they are not available in App Store under Purchases Tab, so I will have to contact Apple. Thanks a lot for your support!
I just bought a MacBook Air (early 2015) and following builtin apps are missing: Pages, Numbers, Keynote, iMovie and GarageBand. What should I do?
