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User profile for user: mayraemaia
mayraemaia Author
User level: Level 1
0 points

27" iMac (end 2012) running painfully slow all of a sudden

Hey!

3 days ago, my 27" iMac, end 2012, started running slow. Mouse control is almost impossible. Applications seem to be running ok, but I can't control them. I though it was a mouse problem, restored batteries but nothing happened.


It started happening since the system upgraded to Mavericks, but I'm not positive this is what caused the problem or just a coincidence. I updated it to El Capitan hoping it might solve the problem, but also, nothing happened. I have backed everything up, but running a disk repair the diagnosis revealed no disk damage.

I also ran Etrecheck, here is the result:


EtreCheck version: 2.5.4 (214)

Report generated 13/10/15 19:07

Runtime 2:55

Download EtreCheck from http://etresoft.com/etrecheck


Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.


Hardware Information: (What does this mean?)

iMac (27-inch, Late 2012)

[Click for Technical Specifications]

[Click for User Guide]

iMac - model: iMac13,2

1 3,2 GHz Intel Core i5 CPU: 4-core

8 GB RAM Upgradeable

[Click for upgrade instructions]

BANK 0/DIMM0

4 GB DDR3 1600 MHz ok

BANK 1/DIMM0

4 GB DDR3 1600 MHz ok

BANK 0/DIMM1

Empty

BANK 1/DIMM1

Empty

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en1: 802.11 a/b/g/n


Video Information: (What does this mean?)

NVIDIA GeForce GTX 675MX - VRAM: 1024 MB

iMac 2560 x 1440

SyncMaster 1440 x 900 @ 60 Hz


System Software: (What does this mean?)

OS X El Capitan 10.11 (15A284) - Time since boot: less than an hour


Disk Information: (What does this mean?)

APPLE HDD ST1000DM003 disk0 : (1 TB) (Rotational)

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / : 999.35 GB (690.38 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB


USB Information: (What does this mean?)

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Wacom Co.,Ltd. Intuos PTS

Western Digital My Book 1112 2 TB

disk1s1 (disk1s1) <not mounted> : 32 KB

My Book (disk1s3) /Volumes/My Book : 2.00 TB (1.26 TB free)


Thunderbolt Information: (What does this mean?)

Apple Inc. thunderbolt_bus


Gatekeeper: (What does this mean?)

Anywhere


Kernel Extensions: (What does this mean?)

/Library/Application Support/Avast/components/fileshield/unsigned

[loaded] com.avast.AvastFileShield (2.1.0 - SDK 10.10) [Click for support]


/Library/Application Support/Avast/components/proxy/unsigned

[loaded] com.avast.PacketForwarder (2.0 - SDK 10.10) [Click for support]


/System/Library/Extensions

[not loaded] com.wacom.kext.wacomtablet (6.3.7 - SDK 10.8) [Click for support]


Launch Agents: (What does this mean?)

[loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]

[running] com.adobe.AdobeCreativeCloud.plist [Click for support]

[running] com.avast.update-agent.plist [Click for support]

[loaded] com.avast.userinit.plist [Click for support]

[loaded] com.canon.MFManager.plist [Click for support]

[loaded] com.google.keystone.agent.plist [Click for support]

[loaded] com.oracle.java.Java-Updater.plist [Click for support]

[running] com.wacom.wacomtablet.plist [Click for support]


Launch Daemons: (What does this mean?)

[running] com.adobe.adobeupdatedaemon.plist [Click for support]

[loaded] com.adobe.agsservice.plist [Click for support]

[loaded] com.adobe.fpsaud.plist [Click for support]

[loaded] com.avast.init.plist [Click for support]

[loaded] com.avast.uninstall.plist [Click for support]

[loaded] com.avast.update.plist [Click for support]

[loaded] com.google.keystone.daemon.plist [Click for support]

[loaded] com.macpaw.CleanMyMac3.Agent.plist [Click for support]

[loaded] com.oracle.java.Helper-Tool.plist [Click for support]

[loaded] com.skype.skypeinstaller.plist [Click for support]


User Launch Agents: (What does this mean?)

[loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]

[loaded] com.avast.home.userinit.plist [Click for support]

[loaded] com.macpaw.CleanMyMac3.Scheduler.plist [Click for support]


User Login Items: (What does this mean?)

iTunesHelper Aplicativo (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Google Chrome Aplicativo Hidden (/Applications/Google Chrome.app)

CleanMyMac 3 Menu Aplicativo (/Applications/CleanMyMac 3.app/Contents/MacOS/CleanMyMac 3 Menu.app)


Other Apps: (What does this mean?)

[running] com.adobe.acc.AdobeDesktopService.115872.13505BE2-8A8B-49F2-868F-70B3E25EAF7F

[running] com.adobe.accmac.90272

[running] com.apple.photostream-agent - com.apple.photostream-agent: Executable not found!

[running] com.apple.xpc.launchd.oneshot.0x10000006.EtreCheck

[loaded] com.avast.account

[loaded] com.avast.crashreport

[running] com.avast.daemon

[running] com.avast.fileshield

[running] com.avast.helper

[running] com.avast.proxy

[running] com.avast.service

[running] com.google.Chrome.73312

[running] com.macpaw.CleanMyMac3.Menu.104672

[running] com.wacom.TabletDriver.117792

[running] com.wacom.WacomTouchDriver.117152


Internet Plug-ins: (What does this mean?)

o1dbrowserplugin: Version: 5.41.0.0 - SDK 10.8 [Click for support]

WacomNetscape: Version: 2.1.0-1 - SDK 10.8 [Click for support]

Unity Web Player: Version: UnityPlayer version 5.0.3f2 - SDK 10.6 [Click for support]

Default Browser: Version: 601 - SDK 10.11

AdobeExManDetect: Version: AdobeExManDetect 1.1.0.0 - SDK 10.7 [Click for support]

WacomTabletPlugin: Version: WacomTabletPlugin 2.1.0.2 [Click for support]

AdobeAAMDetect: Version: 3.0.0.0 - SDK 10.9 [Click for support]

FlashPlayer-10.6: Version: 19.0.0.185 - SDK 10.6 [Click for support]

Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]

QuickTime Plugin: Version: 7.7.3

Flash Player: Version: 19.0.0.185 - SDK 10.6 Outdated! Update

googletalkbrowserplugin: Version: 5.41.0.0 - SDK 10.8 [Click for support]

JavaAppletPlugin: Version: Java 8 Update 60 build 27 Check version


User internet Plug-ins: (What does this mean?)

npsf_cef: Version: sf 3.3.2.1 [Click for support]


3rd Party Preference Panes: (What does this mean?)

Flash Player [Click for support]

Java [Click for support]

WacomTablet [Click for support]


Time Machine: (What does this mean?)

Mobile backups: OFF

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 999.35 GB Disk used: 308.97 GB

Destinations:

My Book [Local]

Total size: 2.00 TB

Total number of backups: 11

Oldest backup: 12/10/15 13:30

Last backup: 13/10/15 08:31

Size of backup disk: Adequate

Backup size 2.00 TB > (Disk used 308.97 GB X 3)


Top Processes by CPU: (What does this mean?)

17% mdworker(68)

8% backupd

3% WindowServer

2% mds_stores

1% mds


Top Processes by Memory: (What does this mean?)

1.14 GB mdworker(68)

1008 MB Google Chrome Helper(11)

771 MB kernel_task

459 MB softwareupdated

295 MB mds_stores


Virtual Memory Information: (What does this mean?)

939 MB Free RAM

7.08 GB Used RAM (3.50 GB Cached)

0 B Swap Used


Diagnostics Information: (What does this mean?)

Oct 13, 2015, 06:32:26 PM Self test - passed

Oct 13, 2015, 10:11:29 AM /Library/Logs/DiagnosticReports/WacomTabletDriver_2015-10-13-101129_[redacted]. crash

Oct 13, 2015, 10:08:10 AM /Library/Logs/DiagnosticReports/WacomTabletDriver_2015-10-13-100810_[redacted]. crash

Oct 13, 2015, 09:17:56 AM ~/Library/Logs/DiagnosticReports/Creative Cloud_2015-10-13-091756_[redacted].crash


Can someone please help me?

Thanks!

iMac, OS X El Capitan (10.11)

Posted on Oct 13, 2015 3:39 PM

Reply
5 replies
User profile for user: rkaufmann87
rkaufmann87
User level: Level 10
140,418 points

Oct 13, 2015 4:07 PM in response to mayraemaia

Using antivirus software on a Mac is a HUGE mistake. There are no viruses for OS X so it not only is completely unnecessary it is a waste of system resources and possible the cause of your problem. OS X does not need antivirus, cleaning or any third party maintenance utilities to run well. There are a few pieces of malware out there but they are easily avoided by using a little common sense such as :



Locate the developers instructions for uninstalling Avast, after using them to uninstall restart the computer in Safe Mode to clear some caches and then restart normally and test. I suspect your performance will be back.

Reply
User profile for user: mayraemaia
mayraemaia Author
User level: Level 1
0 points

Oct 13, 2015 4:58 PM in response to rkaufmann87

Hey rkaufmann87. Thanks for the reply! I installed the antivirus after I started getting some adware on my mac, such as ask.com and some funky stuff I don't know where it came from.

Since my 10 year old daughter uses the computer as well to play online games, she perhaps clicked somewhere she shouldn't.

I contacted Apple Support and ran disk repair again, things now seem to be working! Let's hope it stays that way!

Thanks!

Reply
User profile for user: John Galt
John Galt
User level: Level 10
140,954 points

Oct 13, 2015 7:29 PM in response to mayraemaia

  1. Gatekeeper is one of a Mac's most fundamental built-in defenses against malware intrusion and other garbage, and it has been disabled on that Mac. I strongly recommend re-enabing it. To learn how to do that read OS X: About Gatekeeper - Apple Support.
  2. Just like any other system-altering garbage, adware or what Apple calls "ad-injection software" doesn't get installed without your consent. Programs such as "Avast" can do nothing to prevent you from doing that. In fact, Avast's recent versions install what can only be described as adware itself. Don't use those things. To learn how to protect yourself and your Mac from the threat of adware read How to install adware.
  3. If your 10 year old daughter is using your Mac, at the very least you should create her own account for her use, and don't allow her (or anyone else, for that matter) to administer your computer. Consider making hers a "managed" account, which is appropriate for children. Read OS X El Capitan: Set up users on your Mac and OS X El Capitan: Set up parental controls.
  4. Research updates for both your Wacom tablet and Adobe Creative Cloud. Crash reports for both are an indication of something amiss.
  5. Google products including Google Chrome, Google Talk, Google Drive etc. will burden any Mac regardless of its age or configuration. If you must use them, expect a very limited economic life from your hardware investment.
  6. As others already noted "CleanMyMac" must be removed if you expect your Mac to work as designed, but its uninstallation instructions are incomplete. Read below.



To remove CleanMyMac 3 itself, use its Uninstaller module, followed by these additional steps:


Remove the file ~/Library/LaunchAgents/com.macpaw.CleanMyMac3.Scheduler.plist

  • To navigate to that file, copy and paste the following line into the Finder's Go menu > Go To Folder...

~/Library/LaunchAgents/

  • Locate the following file and drag it to the Trash:

    • com.macpaw.CleanMyMac3.Scheduler.plist

    • Then, open  (Apple menu) > System Preferences > Users & Groups > Login Items.
    • Select the item CleanMyMac3 Menu
    • Click the [—] (minus) button.
    • Restart your Mac.


    Beware that reinstalling OS X alone will have no effect on either removing CleanMyMac or reversing the damage it is capable of inflicting upon a system. To recover from the effects of having used it to modify OS X, the additional software you require and the essential files you need, follow the applicable recovery procedure below:


    • If you have a backup that you created prior to using CleanMyMac, now is the time to use it. For Time Machine, boot OS X Recovery, and at the Mac OS X Utilities screen, choose Restore from Time Machine Backup. Choose a date preceding the installation of CleanMyMac.
    • If you do not have a backup that predates the use of CleanMyMac, create one now. To do that read Use Time Machine to back up or restore your Mac.
      • The recovery procedure will require that you erase the Mac using OS X Recovery, and then create a new User Account whose contents will be empty. You will then be able to use Setup Assistant to migrate your essential documents including photos, music, work products and other essential files.
      • To erase and install OS X read How to reinstall OS X on your Mac.
        • Follow the instructions in that document under Erase your drive and install OS X.
        • Then, follow the procedure in Move your content to a new Mac.
        • When asked how you want to transfer your information, select Transfer from a Mac, Time Machine backup, or startup disk.
        • Under Select the Information to Transfer, select only your previous User account and do not select "Applications", "Computer and Network Settings" or "Other files and folders". De-select those choices.
      • Subsequent to using Setup Assistant, you will need to reinstall the essential software you may require, once again remembering to install software only from their original sources, and omitting all non-essential software.
      • "Non-essential software" is a broad category that includes but is not limited to third party "cleaning", "maintenance", and "anti-virus" products.
    Reply

    27" iMac (end 2012) running painfully slow all of a sudden

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