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Cangela34

Q: I sold my old Iphone and removed it from my icloud now the phone will not unlock

I sold my old iPhone and erased it from my icloud account now the new owner can't unlock the phone

iPhone 5

Posted on Oct 13, 2015 6:13 PM

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Q: I sold my old Iphone and removed it from my icloud now the phone will not unlock

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  • by mario49,

    mario49 mario49 Oct 14, 2015 6:02 AM in response to Cangela34
    Community Specialists
    Oct 14, 2015 6:02 AM in response to Cangela34

    Hello Cangela34,

     

    If I understand correctly, you sold an iPhone and the new user is not able to unlock the iPhone. I would recommend you read this article, it should be helpful in troubleshooting your issue. 

     

    What to do before selling or giving away your iPhone, iPad, or iPod touch - Apple Support

    If the steps above weren't completed and you no longer have your device, use these steps:

    1. Ask the new owner to erase all content and settings using the above steps.
    2. If you're using iCloud and Find My iPhone on the device, sign in to icloud.com/find, select the device, and click Erase. After the device has been erased, click Remove from Account.
    3. If you can't follow either of the above steps, change your Apple ID password. This won't remove personal information that's stored on your old device, but it will prevent the new owner from deleting your information from iCloud.
    4. If you're switching to a non-Apple phone, deregister iMessage
    5. If you're using Apple Pay, you can remove your credit or debit cards at iCloud.com. Choose Settings to see which devices are using Apple Pay, then click the device. Next to Apple Pay, click Remove. 

    Thank you for using Apple Support Communities. 
    Take care