HT204095: If iTunes doesn't recognize your iPhone, iPad, or iPod
Learn about If iTunes doesn't recognize your iPhone, iPad, or iPod
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All replies
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Helpful answers
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Oct 14, 2015 10:18 AM in response to COBulldogby turingtest2,Try the following:
- Open Control Panel > Device Manager
- Plug in your device
- Locate Universal Serial Bus Controllers > Apple Mobile Device USB Driver
- Right-click and select Update Driver Software...
- Click Browse my computer for driver software
- Browse to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers or
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers - Click Let me pick from a list of device drivers on my computer
- Click Apple Mobile Device USB Driver
- Click Next, then Close and exit Device Manager
If that hasn't fixed things see Troubleshooting issues with iTunes for Windows updates. A full tear down and rebuild may be in order.
tt2
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Dec 8, 2015 5:16 PM in response to turingtest2by bclif89,Thank you kind sir!! I have been crawling all over to figure this out for days. Updating the device driver did the trick!
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