Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Bluetooth mouse won't connect after wake from sleep

Hi,

I have a bluetooth mouse (Logitech MX Anywhere 2). When my macbook pro sleeps, the mouse won't wake it up. I have to wake the mac with the power button. And when it come back from sleep, the mouse loses the connection with the mac. I have to delete it and repair the it with the mac.


Oddly, I have a bluetooth keyboard which is also manufactured by Logitech (K811).The keyboard can wake my mac while the mouse can't.

MacBook Pro with Retina display, OS X El Capitan (10.11)

Posted on Oct 13, 2015 11:38 PM

Reply
22 replies

Aug 25, 2017 9:45 AM in response to FlyingPiggie

I have the same problem 'Mouse will connect on wake up" on all Apple set i.e. MacBook Pro with touchbar

  • Model Identifier: MacBookPro13,2
  • Processor Name: Intel Core i7
  • Processor Speed: 3.3 GHz
  • Number of Processors: 1
  • Total Number of Cores: 2
  • L2 Cache (per Core): 256 KB
  • L3 Cache: 4 MB
  • Memory: 16 GB
  • Boot ROM Version: MBP132.0226.B25
  • SMC Version (system): 2.37f20
  • Mouse:
  • Address: 4C-57-CA-F1-2C-4B
  • Major Type: Peripheral
  • Minor Type: Mouse
  • Services: Magic Mouse 2
  • Paired: Yes
  • Configured: Yes
  • Connected: No
  • Manufacturer: Broadcom (0x5, 0x240C)
  • Battery Level: 92%
  • Firmware Version: 0x0064
  • Vendor ID: 0x004C
  • Product ID: 0x0269
  • Class of Device: 0x05 0x20 0x0580
  • AFH: On

Feb 22, 2016 3:15 PM in response to dukeiii75

Any bluetooth mouse should work, or is not a bluetooth mouse...


After the 10,11.3 upgrade things got better. It always take a moment or two to restar the mouse, and sometimes it never come back - only restarting the Mac.


Funny is I got a MS bluetooth mouse and keyboard that I used to use with a Mac Mini with Lion. Both worked for years, never got this kind of issue, works even to boot with option pressed or whatever boot function needed.


I risk myself to say that bluetooth will never works 100% in El Capitan, it seams a deep system issue, and they will not work so deep, ain't Jobs in the team anymore... there is no "just works" in Apple products anymore...

Dec 2, 2017 1:27 AM in response to FlyingPiggie

every time u got a bigger issue go to the top at ur monitor, find Bluetooth icon "Shift + alt + left click" than u find "debug" reset setting deactivate all connection, and reconnect the MX mouse first. test it for a while. than u can connect BT keyboard or what else. test it for a while. if u got the issue after connect 3 devices maybe the 3rd devices radiate more BT signal that makes other worse. or confused the MX master one. i have change my BT keyboard now to the new Apple numeric keyboard. it works better now.

Dec 7, 2017 4:35 AM in response to dukeiii75

Nowadays that problem still exists (even with apple's BT mouses). I found that turning Bluetooth logging fixes the problem (for now). So blame Apple. There is no such problem with apple, microsoft and logitec mouses on a PC, but hey .. on Mac Mini these three mouses had the same issue. Now I think BT Logging fixed it ..

Nov 12, 2015 1:11 PM in response to FlyingPiggie

I'm having identical problems with a Logitech Anywhere MX2. On 2015 iMac it can wake the system and stay connected. On 2013 Macbook Air it is disconnected every time the laptop sleeps (and has to be repaired to work again). Magic Keyboard connected to the same Macbook Air does not have any issues at all. Both systems are 10.11.1, recently reinstalled.

Nov 13, 2015 11:51 AM in response to Community User

After trying various combos of BT devices and macs, I'm reasonably sure the older BT controller in the macbook air is broken, whether by design, obsolescence, or failure. Guess I'll have to use Logitech's USB dongle, defeating the entire purpose of buying a BT mouse.

Dec 8, 2015 5:39 PM in response to sinoue

Why would I purchase a bluetooth device using an international standard which is supported by my computer, and then get a third-party adapter to use it? I might as well have gotten a proprietary wireless mouse. The reason for using this forum is to figure out why an APPLE product (Mac or OSX) is malfunctioning, not to jury-rig it with another component.


This problem is now also affecting my iMac. Logitech Anywhere MX2 is not recognized after waking from sleep unless OSX's bluetooth is toggled off and back on. Magic Keyboard works fine.

Dec 29, 2015 1:15 AM in response to FlyingPiggie

I've almost exactly the same setup and problem.


Macbook pro 15 late 2014 (EL Captain)+ Logitech K810 + MX Master

Macbook air 13 early 2014 (Yosemite) + Logitech K811 + MX Anywhere 2


In both cases the keyboards work flawlessly, not the mouse. 1 out of 10 times the 15 mbp would lost connection with the MX master, while the 13 mba lost it every time waking from sleep. Both could be fixed with a reboot, or turning off bluetooth then on, or re-pairing.


Haven't heard any PC users (via bluetooth) complaining the same issue. Who is to blame, apple or logitech?

Dec 29, 2015 10:21 AM in response to seventy one

Lay off the koolaid, 71. That doesn't help anyone on this thread solve their problem.


If Apple doesn't want to support a standard like Bluetooth then they shouldn't advertise as supporting it. Your case for the magic mouse would have some merit if it used a proprietary Apple protocol, which it doesn't.

Bluetooth mouse won't connect after wake from sleep

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.