iPhone and iPad cannot sync with latest version of iTunes or iOS

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iPhone and iPad cannot sync with latest version of iTunes or iOS

I am trying to sync my iPhone and iPad with iTunes. Both my apple devices are running iOS 9.0.2 and my Windows 10 PC is using iTunes 12.3.0.44. I tried uninstalling/reinstalling iTunes and trying out different sync cables and it still doesn't work. Please assist.

Posted on Oct 13, 2015 9:53 PM

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Answer 1

turingtest2

Level 10

272,795 points

Oct 14, 2015 10:18 AM in response to TheKuyaLJ

Try the following:

Open Control Panel > Device Manager
Plug in your device
Locate Universal Serial Bus Controllers > Apple Mobile Device USB Driver
Right-click and select Update Driver Software...
Click Browse my computer for driver software
Browse to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers or
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers
Click Let me pick from a list of device drivers on my computer
Click Apple Mobile Device USB Driver
Click Next, then Close and exit Device Manager

If that hasn't fixed things see Troubleshooting issues with iTunes for Windows updates. A full tear down and rebuild may be in order.

tt2

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