App Download Freezing at 99% on ITunes 12.3.0.44 and Windows 8.1 (64bit)

Question

Level 1

15 points

App Download Freezing at 99% on ITunes 12.3.0.44 and Windows 8.1 (64bit)

I spent over two days and also nearly 15 hours to fix the problem.

This Problem ist unsolved - even through the Apple Support

I really need your help...because the support can't help me and i did really EVERYTHING the user turingstest2 reccomends in his posts.

I deinstalled Itunes (All Programs, even hidden files in AppData), created a second Windows User, opened a new ITunes Library, deactivated the Virus program, started ITunes with secured mode, deleted all app files...no effect. Let me describe my problem to get - I hope - helpful answers.

Exact Problem Description

When I try to load apps through my Itunes Account on my Windows PC (8.1/ 64bit) from the cloud or also new Apps, the Downloading process stopps at 99% and the data remains as a temporary file in the download folder under ITunes Media. When that happens, it freezes also ITunes. It does not matter If I download just one or several apps. AS soon as the first app is loaded up to 99%, it freezes ITunes - Computer works fine. Sometimes it happens that ITunes starts to work after 4-5 Minutes and the App is succesfully copied in the Applications Folder. But then sometimes there is no Cover of the App shown in ITunes.

The strange thing is, that loading music data works without any problem. It downloads and copies the files fast - ITunes works properly. The same thing with movies. There it failes only sometimes. Besides of the Downloads, ITunes works very fast and good.

How I Run ITunes & PC

I have all ITunes data on my Synology NAS DS214play. I even changed my NAS, copied and scaned all the files on it - no problems. All other Data and all the other functions of ITunes work fine. I use a Kaspersky Internet Security 2016 an the standard Router Internet-Box plus from Swisscom (Switzerland).

Some Questions I Have

Could it be a Problem with the Internet-Box or NAS Settings?

Could it be a problem with the Kaspersky Antivirus? (I deactivated it during installation and use).

Detailed Technical Informations

PC

Betriebsystemname Microsoft Windows 8.1

Version 6.3.9600 Build 9600

Systemhersteller ASUSTeK COMPUTER INC.

Systemmodell N751JK

Systemtyp x64-basierter PC

System-SKU ASUS-NotebookSKU

Prozessor Intel(R) Core(TM) i7-4710HQ CPU @ 2.50GHz, 2501 MHz, 4 Kern(e), 8 logische(r) Prozessor(en)

BIOS-Version/-Datum American Megatrends Inc. N751JK.202, 22.07.2014

SMBIOS-Version 2.7

Version des eingebetteten Controllers 255.255

BIOS-Modus UEFI

Installierter physischer Speicher (RAM) 16,0 GB

Grafikkarte NVIDIA GeForce GTX 850M

ITunes Diagnosys

Microsoft Windows 8.1 x64 Home Premium Edition (Build 9200)

ASUSTeK COMPUTER INC. N751JK

iTunes 12.3.0.44

QuickTime nicht verfügbar

FairPlay 2.9.7

Apple Application Support 4.0.3

iPod Updater-Bibliothek 12.0

CD Driver DLL 2.2.3.0

CD Driver DLL 2.1.3.1

Apple Mobile Device 9.0.0.26

Apple Mobile Device Treiber 1.67.0.0

Bonjour 3.1.0.1 (333.18)

Gracenote SDK 3.06.1.3084

Gracenote MusicID 3.06.1.3084

Gracenote-Übertragung 3.06.1.3084

Gracenote DSP 3.06.1.3084

iTunes-Seriennummer 00000048634163FC

Aktueller Benutzer ist kein Administrator.

Aktuelles Datum und Uhrzeit sind 2015-10-14 12:11:16.

iTunes befindet sich nicht im abgesicherten Modus.

WebKit Accelerated Compositing ist aktiviert.

HDCP wird unterstützt.

Core Media wird unterstützt.

Adaptername: {350B5263-EA0B-4D54-BF84-13CE39616E3F}

Beschreibung: Bluetooth Device (Personal Area Network)

IP-Adresse: 0.0.0.0

Teilnetzmaske: 0.0.0.0

Standard-Gateway: 0.0.0.0

DHCP aktiviert: Ja

DHCP-Server:

Lease erhalten: Thu Jan 01 01:00:00 1970

Lease endet am: Thu Jan 01 01:00:00 1970

DNS-Server:

Adaptername: {D717F61D-F371-464A-AE15-A38F9E31DA93}

Beschreibung: Microsoft Wi-Fi Direct Virtual Adapter

IP-Adresse: 0.0.0.0

Teilnetzmaske: 0.0.0.0

Standard-Gateway: 0.0.0.0

DHCP aktiviert: Ja

DHCP-Server:

Lease erhalten: Thu Jan 01 01:00:00 1970

Lease endet am: Thu Jan 01 01:00:00 1970

DNS-Server:

Adaptername: {40F158C3-563B-4B2A-BD50-AEED48197AB5}

Beschreibung: Realtek PCIe GBE Family Controller

IP-Adresse: 192.168.1.112

Teilnetzmaske: 255.255.255.0

Standard-Gateway: 192.168.1.1

DHCP aktiviert: Ja

DHCP-Server: 192.168.1.1

Lease erhalten: Wed Oct 14 08:54:25 2015

Lease endet am: Thu Jan 01 01:00:00 1970

DNS-Server: 192.168.1.1

Adaptername: {54DE0334-0C84-444D-9DFE-DFD565EDED92}

Beschreibung: Qualcomm Atheros AR946x Wireless Network Adapter

IP-Adresse: 0.0.0.0

Teilnetzmaske: 0.0.0.0

Standard-Gateway: 192.168.1.1

DHCP aktiviert: Ja

DHCP-Server:

Lease erhalten: Thu Jan 01 01:00:00 1970

Lease endet am: Thu Jan 01 01:00:00 1970

DNS-Server:

Aktive Verbindung: LAN-Verbindung

Angeschlossen: Ja

Mit dem Internet verbunden: Ja

Modem in Benutzung: Nein

LAN in Benutzung: Ja

Proxy in Benutzung: Nein

Info über Firewall

Windows-Firewall ist aktiviert.

iTunes ist NICHT in Windows-Firewall aktiviert.

Verbindung zur Apple-Website war erfolgreich.

Verbindungsversuch zum Stöbern im iTunes Store war erfolgreich.

Verbindungsversuch für den Kauf beim iTunes Store war erfolgreich.

Der Aufbau einer Verbindung zum iPhone-Aktivierungsserver war erfolgreich.

Der Aufbau einer Verbindung zum Firmware-Aktualisierungsserver war erfolgreich.

Verbindung zum Gracenote-Server war erfolgreich.

Letzter erfolgreicher iTunes Store-Zugriff: 2015-10-14 12:10:00.

**** Verbindungstests für Geräte ****

iPodService 12.3.0.44 (x64) arbeitet zurzeit.

iTunesHelper 12.3.0.44 arbeitet zurzeit.

Apple Mobile Device Service service 3.3.0.0 arbeitet zurzeit.

Universal Serial Bus Controller wurde nicht gefunden.

Es wurde kein FireWire-Host-Controller (IEEE 1394) gefunden.

Zuletzt angeschlossene, jetzt nicht verbundene Geräte:

iPhone 5 (CDMA) mit Firmwareversion 9.0.2

Seriennummer: C3*******39C

iPhone 5, iOS 9.0.2, null

Posted on Oct 14, 2015 3:39 AM

Reply

Answer 1

turingtest2

Level 10

272,905 points

Oct 14, 2015 10:15 AM in response to Templar86

Your problem is likely related to using NAS storage. Temporarily reset your iTunes Media folder to the standard path (or any folder on locally connected storage) without consolidating the library. Can you download apps without iTunes freezing now?

I don't know how the permissions are set up on the NAS, but take a quick look at Repair security permissions for iTunes for Windows. There is also a possibility that for some reason the code that handles a downloaded app is using a different file moving routine which doesn't work properly when the media folder is on a NAS.

tt2

Reply

Answer 2

Templar86 Author

Level 1

15 points

Oct 14, 2015 12:03 PM in response to turingtest2

Thanks for your reply...i tried two things and what happened is really strange:

- Changing folder path to local storage (D:\\): The Downloads were faster and ITunes only freezed for a few seconds. The Problem with missing app and film covers was the same. But a new error ocured: Missing network connectivity -3150. After clicking a second or third time, the apps loaded without any problem.

- Changing folder path to normal (C:\\ITunes) & Working with a news ITunes library: The same as with number one. The difference was, that all movie covers in the cloud showed up - app covers were missing too. When I changed the library back to my old one - the film covers were all here?!?

Does these results help you for further solution ideas?

Reply

Answer 3

turingtest2

Level 10

272,905 points

Oct 19, 2015 3:43 AM in response to Templar86

Sadly I don't have access to what really goes on under the hood, but I know iTunes isn't really set up to work with NAS. Not long ago there were a series of reports about the difficulties of updating mobile apps stored on NAS. As I recall switching things around so that the media folder was represented by a drive letter rather than a UNC path helped some. Personally I would recommend you place your library in a portable shape on a locally connected drive and use the NAS as backup to the primary copy. See Make a split library portable for information on manipulating the library.

tt2

Reply

Answer 4

Templar86 Author

Level 1

15 points

Oct 19, 2015 3:45 AM in response to turingtest2

Hei Turingtest2, thanks for your ideas and advices. I did not have any problems before the new ITunes and iOS. Unfortunately I found out that something with the iCloud Storage and Fotos is broke too. At the moment, I store ITunes locally and have a Music-Data Copy on my nas for Backup and Access.

Reply