HT203106: Use AirDrop to send content from your Mac

Learn about Use AirDrop to send content from your Mac
icebreaker2005

Q: I can't use airdrop after i update my iPhone 6 to IOS 9 and My Macbook Early 2015 Retine 12' Please fix.

I can't use airdrop after i update my iPhone 6 to IOS 9 and My Macbook Early 2015 Retine 12' Please fix.

MacBook, OS X El Capitan (10.11)

Posted on Oct 14, 2015 6:53 AM

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Q: I can't use airdrop after i update my iPhone 6 to IOS 9 and My Macbook Early 2015 Retine 12' Please fix.

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  • Helpful answers

  • by norm123,

    norm123 norm123 Oct 14, 2015 10:09 AM in response to icebreaker2005
    Community Specialists
    Oct 14, 2015 10:09 AM in response to icebreaker2005

    Hello icebreaker2005,

    I understand that you are having issues withAirDrop on your iPhone 6 and your MacBook. Let's see if we can get it sorted out.

    I would first take a look at the tips below. It will have you verify some settings, like ensuring that Personal Hotspot is turned off and that Airdrop is turned on. Let me know what you find out and if this is helpful

    Use AirDrop to send content from your Mac
    https://support.apple.com/en-us/HT203106

     

    Tips for sending items

    If you don't see the recipient in the AirDrop window or sheet:

    • Make sure that both devices have AirDrop turned on and are within 30 feet (9 meters) of each other.
    • If you're sending to an iPhone, iPad, or iPod touch: 
         
      • Your Mac needs to be a 2012 or newer model with OS X Yosemite or later.
      •  
      • The iOS device must have Personal Hotspot turned off in Settings > Cellular. 
    • If you're sending to a Mac: 
         
      • If the receiving Mac is using OS X Mavericks, Mountain Lion, or Lion, it needs to have an AirDrop window open: choose Go > AirDrop from the menu bar in the Finder. 
      •  
      • If the receiving Mac is a 2012 or older model, click “Don't see who you're looking for?” in the AirDrop window or sharing sheet of the sending Mac. Then click “Search for an Older Mac.” 
      •  
      • Find out if the Mac has “Block all incoming connections” turned on in Security & Privacy preferences. A Mac won't receive items using AirDrop if this setting is turned on.
    • If AirDrop on the receiving device is set up to receive items from contacts only, make sure that both devices are signed in to iCloud. Also make sure that the email address or phone number assocated with your Apple ID is in the Contacts app of the receiving device.


    Take care 

  • by icebreaker2005,

    icebreaker2005 icebreaker2005 Oct 15, 2015 1:05 AM in response to norm123
    Level 1 (0 points)
    Oct 15, 2015 1:05 AM in response to norm123

    Hello Norm123,

     

    Thank you very much for your help but i got a telephone support from Apple yesterday night.

     

    So Apple phone team told me that, they are very sorry for this trouble and this is very well known issue, especially ElCapitan user is not able to use Airdrop now. Also he told me that they work on this problem and they try to solve it. But no luck yet. They will let me know later about this and most probably they will publish a update for it.

     

    So we have to wait but how long does it take i don't know.

     

    Thx.