Cannot manually drag songs onto ipod shuffle on itunes 12

Question

Level 1

28 points

Cannot manually drag songs onto ipod shuffle on itunes 12

In the new itunes I noticed that there is no option to 1) show a playlist in a list view nor can I 2) manually transferring songs onto ipod. whenever I select songs and try to drag it to the ipod icon (which for some reason is as the top of the screen). How do I get my ipod back on the side bar, and my list view back? Here is an example of my old itunes (good) and new itunes (bad)

Old Itunes, shows my shuffle on the side bar and lets me drag items in easily

New itunes playlist is not in a list form and whenever I try to drag to top (where ipod icon is), nothing happens.

MacBook Air

Posted on Oct 14, 2015 9:22 AM

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Answer 1

brenden dv

Community Specialist

Oct 14, 2015 1:47 PM in response to kidquotes

Hi kidquotes,

I'm sorry to hear you are having these issues with iTunes. If your content is not displaying the way you expect it to, you may want to try the other options listed under the sort drop-down menu in the top right hand corner of the iTunes window (listed as "Click to sort your library in different ways." in this image):

Play music, video, and more - iTunes Help

For more info on working with iTunes 12, you may find this article helpful as well:

Using the new iTunes - Apple Support

Regards

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Answer 2

kidquotes Author

Level 1

28 points

Oct 14, 2015 2:11 PM in response to brenden dv

Thanks for trying to help me. I still cannot drag files into my ipod, because it only shows at the top and refused to accept files. When I click on the ipod, it opens into a new window (for settings, or showing me what is on it) but then my music files are not accessible to grab and drag. Basically, I cannot get my ipod in the sidebar so I can drag music in it (which would allow me to also access music files)

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Answer 3

brenden dv

Community Specialist

Oct 20, 2015 7:06 AM in response to kidquotes

Hi kidquotes ,

Thank you for using the Apple Support Community. Given the nature of the issues you are describing and your current configuration, you may be better served by reaching out to one of Apple's other available resources for more direct assistance - https://getsupport.apple.com/GetproductgroupList.action

Regards

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