Safari keeps crashing/freezing after install of El Capitan

After the install of El Capitan, Safari 9.0 keeps locking up and or crashing.

I have a Mac Book Pro 15'' 2.3 GHz i7, 4GB Memory, 500 GB HD, iOS 10.11


When using Safari, I will have class work up and YouTube or iTunes playing. Before El Capitan it would do those processes with out a problem. Now it seems to lock up, unable to refresh, unable to exit Safari. I have to force quit and shutdown to try and get control back. Occasionally even after the shut down it will still lock up.

MacBook Pro (15-inch Mid 2012), OS X El Capitan (10.11)

Posted on Oct 14, 2015 10:06 AM

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558 replies

Aug 16, 2016 1:54 PM in response to Ottius

No - it is related. Let me be a bit more clear. When Safari went down - it crashed the GPU / window system. Hence being presented with a login screen. Here's the first log message when it crashed:


Aug 16 13:37:03 onosendai com.apple.WebKit.WebContent[52741]: HIToolbox: received notification of WindowServer event port death

Aug 29, 2016 1:45 AM in response to Adam F

@Adam_F I did. I was holding off commenting until I had a better feeling for how it behaving but two weeks is probably enough.


It does appear to have addressed the tab closing/switching freezes. I tried to force the freeze, which was pretty easy to do in the past, and happily failed. After a few days I hesitantly made Safari my default browser while working and haven't had this freeze since. If it was a minor hardware bug, as some think, it appears to finally have a workaround and be undocumented (though I would hazard that documenting it would not be an option for Apple if there is a hardware issue).


I'm pretty delighted that it appears to finally have been addressed.


Besides that, I did have one or two issues with Safari that haven't repeated enough for me to feel listing them is warranted yet. So I wouldn't give too much weight to any of these just yet.


The major one happened when watching a YouTube video. It appeared to be a UI freeze but didn't involve closing or switching a tab. It was mid-playback and the image froze but the sound continued. Thinking it was just a playback issue I clicked the progress bar to no avail, then tried to open menus etc, and close Safari, which were all unresponsive. After about a minute, the UI jumped back to life and the video was moving again. I mention this because it has similar symptoms to the previous issue but a different cause. I can't say for certain if a particular action happened before the freeze. It's thankfully only happened once so I'll leave it at that for now.

Sep 1, 2016 2:16 AM in response to Adam F

I'm still getting an intermittent Vimeo embed that displays garbled 'glitched' artwork as a teaser instead of the actual still image it should. This happened since I got the laptop, only with Vimeo embeds and only in Safari. The videos play fine and, if I don't play them, the intended still image returns to normal if I scroll away and scroll back.


It's an annoyance but it doesn't bring the computer to a standstill so I'll live with it. I always had a hunch that it was semi-related to the cause of the YouTube tab freezes. Still do.

Sep 12, 2016 1:55 AM in response to Tok'ra

Glad to hear Tok'ra, and just to add that it doesn't 100% rule out a hardware issue. I would imagine if it's a relatively small hardware fault that's triggered by something uncommon that can be isolated, perhaps it's possible to circumvent and avoid triggering that something with a bypass-like function. Just a thought, though, and I doubt we'll ever find out either way.


I've had one more UI freeze the same as the Aug 29th post I mentioned above. I noticed the exact moment it happened and saw that it was as I moved the cursor over the progressbar of a YouTube video to show thumbnails. The UI seemed to ground to a halt as the sound continued normally. Clicks anywhere on the screen were unresponsive with the cursor that I could move. It came back to life every 5 seconds or so, spluttering segments of updated video. About 20 seconds later everything snapped back in sync and worked again. Unresponsive tabs taxing the CPU typically kick the fans in quite quick on my machine but they never kicked in once during this issue. I couldn't check Activity Monitor during the time but it felt like it wasn't a CPU strain. The ability to move the cursor around while everything else on the screen was frozen felt a lot like the symptoms of the previous tab closing/switching issue.


I've been using Safari as my main browser again since mid August. This has only happened twice and it didn't freeze the system to the point of requiring a hard reset. I'm happy enough to continue using Safari for now but posting this on the slight chance that it's useful as an update to any Apple engineers who were previously reading this thread and worked on the issue. I haven't had a single freeze from closing or switching a tab in Safari since the last update.

Sep 12, 2016 12:38 PM in response to alwayserik

I'm not able to recreate the lag that you're seeing, @Alwayserik. I was even at 4K. He's good, but I am wondering how that channel is at over 6 mil. subscribers (even if half of those are real, it seems strangely high) and nearly 2 mil. on a 1 day old video...that's probably another issue.


OK...back on topic...


Are you sure it's not an Internet issue? Your ISP could be doing all kinds of odd things.


@palegreenghosts - Good to hear your results. I haven't seen the very few nuances I had at first after the upgrade either. Maybe YouTube made some changes as well. I agree on the hardware comment. I'm not ruling a hardware issue out of the equation. I do wonder if there's anything else that's not running at 100%, but is just off our radar.

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Safari keeps crashing/freezing after install of El Capitan

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