Safari keeps crashing/freezing after install of El Capitan

Are you finding the issue outside of Safari? I've only seen the problem on Safari and with YouTube. Others mentioned Vimeo. I don't think I use it enough to know. I don't see it on Chrome (and haven't checked to see if Chrome uses its built-in Flash on YouTube).

Initially (early 2015, using Yosemite) I had freezing issues in Chrome also with HTML5 video. I moved onto Safari to try and solve the issue but have never gone back to Chrome until recently. In my recent tests I've had no issues with Chrome freezing.

I've had no problems with Vimeo freezing using HTML5 but don't use it nearly as extensively as YouTube so can't say I'm confident (similar to you).

I've had freezes on other occasions, not related to Safari, but these were rare and didn't repeat enough to worry me (one was with playing a Quicktime video, one was transferring files on network over wifi, I've had random applications not appear and then the whole system freeze). These all happened back in Yosemite and I've had none of them since. It's all been frequent freezes in Safari with HTML5 video in YouTube.

So yours is a clean install eh? yea, this is the magical growing thread, i have no idea what was in the beginning.

That said, i know two people with 2014 er machines working fine.

Note: corruption on install can still occur. Unlikely to occur twice (let's say its 1/10,000 - that's still 1000 people out of 10M, but to happen twice is .0001 x .0001 would be less than one person.... just pointing out the math). And guess where all 1000 wind up. Yep, here, the apple store, etc.

So another clean install is worth a try, and takes only , say, an hour to clone a backup and an hour to install, done while you are having dinner or ????

Good luck. Solutions wont come with any more posts - someone needs to do the legwork.

G

If you just bought this machine new, return it. Very simple, and get a new one that works.

Grant

Yes, I don't know how extensive it is for 2014 machines, but when somebody on a message board has the exact same issue, it's inevitably a 2014 machine.

So another clean install is worth a try, and takes only , say, an hour to clone a backup and an hour to install, done while you are having dinner or ????

If it goes wrong and I get delayed, I may be screwed. But of course I'm weighing this up against the risk of the machine going belly up after too many hard resets. I'll inevitably need to do so but I've been trying to find a time when I've had some more leeway with potential downtime.

If you just bought this machine new, return it. Very simple, and get a new one that works.

Easier said than done. I bought it in February and there's no Apple Store near me. I'll need to send it to them and I imagine they'll likely insist on diagnosing it before replacing. Add to this that I wouldn't be keen on getting the same model returned, given that others have had issues. I cannot do work with no laptop and, considering this will give me an indefinite time without one, potentially a week or two with the potential of more to follow, you may understand my hesitancy. If a remedy was suggested in advance (replacement with different model) I would jump to it in a second and try to find a way to cover the downtime, more confident there wouldn't be follow-up downtime.

... or an acknowledgement of an issue that's solvable in software/firmware and is being worked on. I'd hang on for that.

Initially (early 2015, using Yosemite) I had freezing issues in Chrome also with HTML5 video. I moved onto Safari to try and solve the issue but have never gone back to Chrome until recently. In my recent tests I've had no issues with Chrome freezing.

I also did see the problem under Yosemite, but not nearly as extensive as lately. Again, it was on Safari and on YouTube (HTML5 video). I don't remember using Chrome on this machine back then.

Solutions wont come with any more posts - someone needs to do the legwork.

I respectfully disagree with doing yet another clean install since, at least in today's posts, we're seeing that both palegreenhosts and I did clean installs...and saw the problem before the install...and had the issue with no extensions.

At this point, Apple needs to step up. I've provided crazy amounts of data and notes throughout this thread. I also provided test results that pinkstones requested on pg1 one of this thread (results on pg2). I didn't get a reply. This really sounds like it should be corrected by a coding work-around or firmware update since it's only happening with HTML5 videos. If there's a hardware issue, Apple should initiate a recall on its own...without pressure from us.

1 posting here wont make Apple step up

2 You say if the clean insatll goes wrong you;re screwed. Not with a bootable clone, you simply boot from the external drive and proceed, takes 10 seconds.

1 posting here wont make Apple step up

2 You say if the clean insatll goes wrong you;re screwed. Not with a bootable clone, you simply boot from the external drive and proceed, takes 10 seconds.

I've reported it via Apple - Safari feedback twice (no reply) and recently tweeted about it. Palegreenhosts reported it directly to Apple. Still, I have no doubt Apple monitors its own forums (there's no other way that my two first attempts to address this issue in the forums were deleted).

How many clean installs do we need? I had one with Yosemite. I had one with El Capitan. Palegreenhosts had one. There are other mentions of this outside of this forum. Mine is out of warranty. I don't want to go to the Apple store where they won't have any knowledge of the issue (since Apple won't acknowledge it). This really shouldn't need to go to a legal recourse issue to get a fix.

Did you read my math on statistics of installs gone wrong?

maybe my %s are off - but that's not the point. Its never fun being the unfortunate exception, but even if the code is good, given errors on any install/conversion, its likely that there are 1000s of them out there.

G

You say if the clean insatll goes wrong you;re screwed. Not with a bootable clone, you simply boot from the external drive and proceed, takes 10 seconds.

I feel the measure of my ability to be in a position to perform a clean install is diverging from the topic a little but I insist I have no ulterior motives in stating so. I am not currently in a position to make multiple clones and the tiny chance that a clone is somehow corrupt or the restore process fails and takes a lot longer are incredibly slim but both on my mind. These are the reasons I've hesitated in doing so as I am working on the laptop most of my waking hours. I must do a clean install so to progress with support from Apple so I will, as I mentioned before. It will likely take an entire evening (my last full backup took several hours) and likely be trouble-free. I'm merely giving my reasons as to why I've taken so long for context.

It will likely take an entire evening (my last full backup took several hours) and likely be trouble-free.

it does take some time. I think you'll get the same results we both suspect.

Knowing that Apple is aware of the problem, but won't acknowledge it is frustrating. This puts the onus on consumers.

Since I did to a clean install...I just decided to go one more step and try Firefox since it uses HTML5. I'm actually finding it faster than Safari. It hasn't crashed on YouTube yet.

Looking forward to your results. I'll report any findings on my end...although I think I've posted all there is to post over the past 5 pages.

Adam-

I hear ya. _ its a huge inconvenience. But its about the only thing you can do yourself to further diagnose and isolate the problem.

As to Apple, if you want them to acknowledge anything you must be forceful. This is essentially a non-avenue. Go to the store and force a return, or write a letter and be prepared to file a BBB complaint or with your attorney general for failure to honor warranty. But you better be right if you go down that path.

G

I'm not under warranty. I think there needs to be a recall on this product. Apple often has to do this when they put defective merchandise on the market. This seems to fit the bill. If the product is defective and its not remedied by Apple, there's good cause contacting the attorney general. As for the BBB...that can be a coin toss.

It was someone else who said it was new ("bought in Feb") - gets confusing with all the pile-=ons.

Another diagnosis suggestion: if you don't want to do a clean install on your machine's HD, make a partition on an external drive and do a clean install there.

That way it never takes your machine out of use.

Again, its a test. Keep in mind, despite all your confidence, there are MILLIONS of 2014 era machines working fine. The question is "why? and why not yours?"

Grant, You're a smart guy. Now, what I'm about to say is just an old woman's opinion: I believe Apple has programming problems (and management problems too). I took Computer Science classes in my 50's and 60's (Latin was easier) and I believe the problems all stem from Yosemite. My iPad 2 is barely five years old and I can't count how many updates I have had? (yes, different operating systems) The iPad Pro is a disaster (way too big)! Stock Market forecast is not bright and shinny as it once was.

What happened to Apple? I have willingly spent thousands of dollars on an eco-friendly Apple system. I loved this company; the beauty, the sophistication and the seamless integration; all of the products delighted me. Now, it seems, Apple is just a "pretty face" and an expensive one at that.

You were right on my music file system transfer from AAC to MP3.

Adam, I feel your pain.

Thank you for your input on this, Jane! I've been suspicious of Apple products that slowly stop working right without cause based on my experience since the mid-90s.

Back on this thread...I haven't had a problem with Firefox yet. So, now I'm seeing severe problems with Safari yet NO issue with 2 other major browsers. So, I'm not convinced that I should do a THIRD clean install. I'd rather wait for someone else to weigh-in here. I appreciate the help, Grant, but nobody else seems to feel that its an install issue yet. If I get room for a clean partition, maybe I'll play with it since I like to have a backup boot drive, but that's not on the front burner for me.