49_FiveWindow

Q: Safari keeps crashing/freezing after install of El Capitan

After the install of El Capitan, Safari 9.0 keeps locking up and or crashing.

I have a Mac Book Pro 15'' 2.3 GHz i7, 4GB Memory, 500 GB HD, iOS 10.11

 

When using Safari, I will have class work up and YouTube or iTunes playing. Before El Capitan it would do those processes with out a problem. Now it seems to lock up, unable to refresh, unable to exit Safari. I have to force quit and shutdown to try and get control back. Occasionally even after the shut down it will still lock up.

MacBook Pro (15-inch Mid 2012), OS X El Capitan (10.11)

Posted on Oct 14, 2015 10:06 AM

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Q: Safari keeps crashing/freezing after install of El Capitan

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  • by Adam F,

    Adam F Adam F Nov 20, 2015 4:57 PM in response to pinkstones
    Level 2 (426 points)
    Nov 20, 2015 4:57 PM in response to pinkstones

    Thank you.  Results below. I think it's mentioned above, but disabling lastpass and omnikey didn't help.

     

    EtreCheck version: 2.6.3 (223)

    Report generated 11/20/15, 4:31 PM

    Runtime 1:20

    Download EtreCheck from http://etresoft.com/etrecheck

     

    Click the [Click for support] links for help with non-Apple products.

    Click the [Click for details] links for more information about that line.

     

    Hardware Information: (What does this mean?)

        MacBook Pro (Retina, 15-inch, Mid 2014)

        [Click for Technical Specifications]

        [Click for User Guide]

        MacBook Pro - model: MacBookPro11,2

        1 2.2 GHz Intel Core i7 CPU: 4-core

        16 GB RAM Not upgradeable

                BANK 0/DIMM0

                8 GB DDR3 1600 MHz ok

            BANK 1/DIMM0

                8 GB DDR3 1600 MHz ok

        Bluetooth: Good - Handoff/Airdrop2 supported

        Wireless:  en0: 802.11 a/b/g/n/ac

        Battery: Health = Normal - Cycle count = 87 - SN = D864325Y67JF9CPAM

     

    Video Information: (What does this mean?)

        Intel Iris Pro

            SyncMaster 1680 x 1050 @ 60 Hz

            Sceptre X24WG 1920 x 1200 @ 60 Hz

     

    System Software: (What does this mean?)

        OS X El Capitan 10.11.1 (15B42) - Time since boot: about 3 days

     

    Disk Information: (What does this mean?)

        APPLE SSD SM0256F disk0 : (251 GB) (Solid State - TRIM: Yes)

            EFI (disk0s1) <not mounted> : 210 MB

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

            Macintosh HD (disk1) / : 249.77 GB (139.72 GB free)

                Core Storage: disk0s2 250.14 GB Online

     

    USB Information: (What does this mean?)

        Apple Inc. Apple Internal Keyboard / Trackpad

        Apple Inc. BRCM20702 Hub

            Apple Inc. Bluetooth USB Host Controller

        Apple, Inc. Keyboard Hub

            Mitsumi Electric Apple Optical USB Mouse

            Apple, Inc Apple Keyboard

     

    Thunderbolt Information: (What does this mean?)

        Apple Inc. thunderbolt_bus

     

    Gatekeeper: (What does this mean?)

        Mac App Store and identified developers

     

    Kernel Extensions: (What does this mean?)

            /Library/Extensions

        [not loaded]    io.github.jackoalan.SmashEnabler (1.0.0) [Click for support]

     

            /System/Library/Extensions

        [not loaded]    com.wacom.kext.pentablet (5.3.6 - SDK 10.9) [Click for support]

     

    System Launch Agents: (What does this mean?)

        [loaded]    com.apple.MRTa.plist - Invalid signature!

     

    System Launch Daemons: (What does this mean?)

        [loaded]    com.apple.MRTd.plist - Invalid signature!

     

    Launch Agents: (What does this mean?)

        [loaded]    com.carbonite.launchd.carbonitealerts.plist [Click for support]

        [running]    com.carbonite.launchd.carbonitestatus.plist [Click for support]

        [loaded]    com.google.keystone.agent.plist [Click for support]

       [running]    com.wacom.pentablet.plist [Click for support]

     

    Launch Daemons: (What does this mean?)

        [running]    com.carbonite.launchd.carbonitedaemon.plist [Click for support]

        [loaded]    com.google.keystone.daemon.plist [Click for support]

        [loaded]    com.malwarebytes.MBAMHelperTool.plist [Click for support]

     

    User Launch Agents: (What does this mean?)

        [loaded]    com.bittorrent.BitTorrent.plist [Click for support]

        [failed]    com.lastpass.LastPassHelper.plist [Click for support]

     

    User Login Items: (What does this mean?)

        iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

        Dropbox    Application  (/Applications/Dropbox.app)

        Dopey Mobile's Public Folder    Folder  (~/Public)

        MenuMetersApp    Application  (~/Library/PreferencePanes/MenuMeters.prefPane/Contents/Resources/MenuMetersApp .app)

     

    Other Apps: (What does this mean?)

        [running]    com.etresoft.EtreCheck.722912

        [running]    com.getdropbox.dropbox.70432

        [running]    com.plexapp.plexmediaserver.104352

        [running]    com.wacom.ConsumerTouchDriver.400352

        [running]    com.wacom.TabletDriver.400672

        [running]    com.yujitach.MenuMetersApp.635552

     

    Internet Plug-ins: (What does this mean?)

        googletalkbrowserplugin: Version: 5.41.0.0 - SDK 10.8 [Click for support]

        QuickTime Plugin: Version: 7.7.3

        nplastpass: Version: 3.2.11 - SDK 10.10 [Click for support]

        o1dbrowserplugin: Version: 5.41.0.0 - SDK 10.8 [Click for support]

        Default Browser: Version: 601 - SDK 10.11

     

    Safari Extensions: (What does this mean?)

        LastPass

        Omnikey

     

    3rd Party Preference Panes: (What does this mean?)

        Carbonite  [Click for support]

        MenuMeters  [Click for support]

        PenTablet  [Click for support]

     

    Time Machine: (What does this mean?)

        Time Machine not configured!

     

    Top Processes by CPU: (What does this mean?)

             6%    WindowServer

             4%    CarboniteDaemon

             3%    fontd

             2%    MenuMetersApp

     

    Top Processes by Memory: (What does this mean?)

        1.70 GB    com.apple.WebKit.WebContent(13)

        1.33 GB    kernel_task

        557 MB    Safari

        377 MB    Mail

        344 MB    mds_stores

     

    Virtual Memory Information: (What does this mean?)

        4.98 GB    Free RAM

        11.00 GB    Used RAM (3.00 GB Cached)

        395 MB    Swap Used

     

    Diagnostics Information: (What does this mean?)

        Nov 20, 2015, 01:55:37 PM    ~/Library/Logs/DiagnosticReports/Twitter_2015-11-20-135537_[redacted].crash

        Nov 17, 2015, 10:18:25 PM    /Library/Logs/DiagnosticReports/mds_stores_2015-11-17-221825_[redacted].crash

        Nov 17, 2015, 10:18:16 PM    /Library/Logs/DiagnosticReports/mds_stores_2015-11-17-221816_[redacted].crash

        Nov 17, 2015, 09:11:28 PM    /Library/Logs/DiagnosticReports/CarboniteDaemon_2015-11-17-211128_[redacted].cp u_resource.diag [Click for details]

        Nov 17, 2015, 09:08:46 PM    Self test - passed

  • by Adam F,

    Adam F Adam F Nov 27, 2015 11:23 AM in response to 49_FiveWindow
    Level 2 (426 points)
    Nov 27, 2015 11:23 AM in response to 49_FiveWindow

    I'm still having huge problems whenever I use Safari for YouTube content.

     

    Again - the system came to a grinding halt. This time, it happened after closing a window in Safari while watching content on YouTube. The machine locked up for about a minute. Now it's running like molasses. Restarting always brings everything back to normal. Again, this doesn't happen with Chrome. It's isolated to Safari and YouTube. t've posted the info from Console again below. I grabbed what showed up just after the system was half-conscious again.

     

    11/27/15 11:08:39.302 AM watchdogd[290]: [watchdog_daemon] @(_wd_daemon_service_thread) - service (com.apple.WindowServer) reported as unresponsive

    11/27/15 11:08:46.506 AM spindump[460]: Saved userspace_watchdog_timeout.spin report for WindowServer version ??? (???) to /Library/Logs/DiagnosticReports/WindowServer_2015-11-27-110846_XXXX-XXXXX-XXX-2 .userspace_watchdog_timeout.spin

    11/27/15 11:08:46.510 AM watchdogd[290]: [watchdog_daemon] @(__wd_service_report_unresponsive_block_invoke) - spindump gathered for (com.apple.WindowServer) at (/Library/Logs/DiagnosticReports/WindowServer_2015-11-27-110846_XXXX-XXXXX-XXX- 2.userspace_watchdog_timeout.spin)

    11/27/15 11:09:00.801 AM Safari[672]: KeychainGetICDPStatus: keychain: -25300

    11/27/15 11:09:00.801 AM Safari[672]: KeychainGetICDPStatus: status: off

    11/27/15 11:09:13.800 AM locationd[83]: NETWORK: requery, 0, 0, 0, 0, 10, items, fQueryRetries, 0, fLastRetryTimestamp, 470342425.3

    11/27/15 11:09:14.665 AM Spotlight[463]: XPC connection was invalidated

    11/27/15 11:09:14.727 AM Spotlight[463]: XPC connection was invalidated

    11/27/15 11:09:14.831 AM Spotlight[463]: XPC connection was invalidated

    11/27/15 11:09:14.927 AM Spotlight[463]: XPC connection was invalidated

    11/27/15 11:09:14.999 AM Spotlight[463]: XPC connection was invalidated

    11/27/15 11:09:15.192 AM Spotlight[463]: XPC connection was invalidated

    11/27/15 11:09:15.248 AM Spotlight[463]: XPC connection was invalidated

    11/27/15 11:09:15.552 AM Console[1317]: Failed to connect (_consoleX) outlet from (NSApplication) to (ConsoleX): missing setter or instance variable

    11/27/15 11:09:30.902 AM SpotlightNetHelper[482]: tcp_connection_tls_session_error_callback_imp 50 __tcp_connection_tls_session_callback_write_block_invoke.434 error 22

  • by BHands92,

    BHands92 BHands92 Nov 28, 2015 7:45 AM in response to 49_FiveWindow
    Level 1 (0 points)
    Nov 28, 2015 7:45 AM in response to 49_FiveWindow

    I am also experiencing this issue (mid 2014 rBMP), occasionally I also get this with vimeo content. From time to time some videos in full screen will stutter unless I'm moving my mouse, though I don't know if this is related in any way.

  • by Adam F,

    Adam F Adam F Nov 28, 2015 9:30 AM in response to BHands92
    Level 2 (426 points)
    Nov 28, 2015 9:30 AM in response to BHands92

    I haven't noticed the issue with vimeo, but I'm not on there often. It's consistently YouTube for me. As far as I can tell, it doesn't matter if flash installed or not, but I think YT defaults to HTML5 for video on Safari.

  • by BHands92,

    BHands92 BHands92 Nov 28, 2015 10:23 AM in response to Adam F
    Level 1 (0 points)
    Nov 28, 2015 10:23 AM in response to Adam F

    I've just updated to 10.11.2 beta to see if I get the same issue over the next few days.

  • by Adam F,

    Adam F Adam F Nov 29, 2015 10:12 AM in response to BHands92
    Level 2 (426 points)
    Nov 29, 2015 10:12 AM in response to BHands92

    It will be interesting to hear back on that!

  • by H. Lamar Thomas,

    H. Lamar Thomas H. Lamar Thomas Nov 29, 2015 10:51 AM in response to Adam F
    Level 1 (23 points)
    iPhone
    Nov 29, 2015 10:51 AM in response to Adam F

    Lagging issue in Firefox and Safari. I love force quitting and restarting over and over. It is fun. Thank you Apple for seeking to force us all to use Opera or some other web service, or jumping ship altogether. I am relieved to see this issue is not my own. Beware back up drive issue that is appearing for Apple recommended Toshiba drives. We all know what they did to WD and iOmega back up drives, thank you Apple for destroying 20 years of publications, photographs and music and then saying it is you not us. TWO drives, not one, heaven forbid one 1T back up drive was safe. 2, we are forced to buy 2, what next, 4, 6, 12 back up drives? When is enough, enough?

  • by MT020,

    MT020 MT020 Nov 30, 2015 2:13 AM in response to H. Lamar Thomas
    Level 1 (0 points)
    Nov 30, 2015 2:13 AM in response to H. Lamar Thomas

    I had exactly the same problem as everyone mentioned. I used El Capitan for 2 weeks and just last weekend Safari crashed about 8 times and rebooted my iMac, causing my HD to become corrupt. Now my iMac doesn't even recognize my HD and im afraid I lost everything. I can't reach my HD files in Targetmode

     

    Thank you apple for destroying my work!

  • by neolukas,

    neolukas neolukas Dec 1, 2015 5:14 PM in response to MT020
    Level 1 (4 points)
    Dec 1, 2015 5:14 PM in response to MT020

    Just to confirm that my problem seems to be the same as everyone's with YouTube.

    Today I tried to close the YT tab and the laptop just froze, so I had to force restart.

     

    Month ago I wrote here and I still don't see what could be the problem...

     

    Frustrated that nobody from Apple support or customer service reads this so whats the point of this discussions then?

  • by Adam F,

    Adam F Adam F Dec 1, 2015 9:26 PM in response to neolukas
    Level 2 (426 points)
    Dec 1, 2015 9:26 PM in response to neolukas

    It has been aggravating...makes Safari not only unusable, but a problem for the whole system. When mine freezes, I wait for more than a minute sometimes, then the system starts functioning...but slow enough that I usually end up restarting a few minutes later. It's ridiculous that this hasn't been resolved.

  • by Grant Lenahan,

    Grant Lenahan Grant Lenahan Dec 2, 2015 5:12 AM in response to Adam F
    Level 4 (1,468 points)
    Mac OS X
    Dec 2, 2015 5:12 AM in response to Adam F

    I don't know the answer, nor, at this time do i have time to do your detective work. But i do have a couple of observations.

    1. its not normal - its not an El Cap "bug". Mine works fine, as do most others'

    2. If it occurs with youtube, could it be a flash player related issue?  We all know Apple and Flash dont get along all that well

    3. You have a lot of 3rd party helper extensions loaded; and many are graphics related.  Coincidence? Maybe.

    4. Or it could be good-sold-fashioned data corruption. You might try to delete relevant preferences or find a way to do a clean re-install (without killing your data and apps) Thre *used* to be something called "archive and install". Maybe someone geekier and more up to date than me can clarify the current status

     

    G

  • by Adam F,

    Adam F Adam F Dec 2, 2015 5:20 PM in response to Grant Lenahan
    Level 2 (426 points)
    Dec 2, 2015 5:20 PM in response to Grant Lenahan

    Thank you, Grant. I've done a lot of the detective work...what I am able to.

    I don't have Flash installed.

    I did do a clean install since the problem started.

    I've tried turning off the Safari extensions.

    I've reset prefs.

     

    Just had another incident. All was fine. I accidentally went to YouTube on Safari. Just after closing the window, the system just hung for just about a minute (see 12/2/15 5:08:16.157 PM to 12/2/15 5:09:09 below). I've copied the console log around that time below. You can see the inactivity while the system was stuck. Another note. When it happens, "File" in the Safari menu is blue while nothing else seems to happen - the entire time.

     

    12/2/15 5:07:50.558 PM garcon[5073]: Garcon is ready (1 alive).

    12/2/15 5:07:50.558 PM garcon[5073]: Invalidating watch set.

    12/2/15 5:07:50.567 PM garcon[5073]: Watch set is now: {(

        file:///Users/dopeymobile/Dropbox/

    )}.

    12/2/15 5:08:01.355 PM com.apple.appkit.xpc.openAndSavePanelService[1515]: Error in CoreDragRemoveTrackingHandler: -1856

    12/2/15 5:08:01.355 PM com.apple.appkit.xpc.openAndSavePanelService[1515]: Error in CoreDragRemoveReceiveHandler: -1856

    12/2/15 5:08:01.368 PM garcon[5073]: Garcon destroyed (0 alive).

    12/2/15 5:08:01.368 PM garcon[5073]: host connection <NSXPCConnection: 0x7fcdcb6055a0> connection from pid 1515 invalidated

    12/2/15 5:08:06.415 PM pkd[337]: client 5076 plug-in com.getdropbox.dropbox.garcon election := 1

    12/2/15 5:08:09.864 PM WindowServer[170]: _CGXRemoveWindowFromWindowMovementGroup: window 0xb67 is not attached to window 0xb69

    12/2/15 5:08:14.841 PM Safari[554]: ERROR: History: Failed to insert item into the history_items table: database disk image is malformed (11)

    12/2/15 5:08:14.841 PM Safari[554]: ERROR: History: Failed to insert item into the history_items table: database or disk is full (13)

    12/2/15 5:08:14.841 PM Safari[554]: ERROR: History: Failed to commit a transaction: cannot commit - no transaction is active (1)

    12/2/15 5:08:16.157 PM Safari[554]: KeychainGetICDPStatus: keychain: -25300

    12/2/15 5:08:16.157 PM Safari[554]: KeychainGetICDPStatus: status: off

    12/2/15 5:09:09.405 PM watchdogd[303]: [watchdog_daemon] @(_wd_daemon_service_thread) - service (com.apple.WindowServer) reported as unresponsive

    12/2/15 5:09:17.602 PM spindump[573]: Saved userspace_watchdog_timeout.spin report for WindowServer version ??? (???) to /Library/Logs/DiagnosticReports/WindowServer_2015-12-02-170917_XXXXX-MacBook-Pro-2.userspace_watchdog_timeout.spin

    12/2/15 5:09:17.639 PM watchdogd[303]: [watchdog_daemon] @(__wd_service_report_unresponsive_block_invoke) - spindump gathered for (com.apple.WindowServer) at (/Library/Logs/DiagnosticReports/WindowServer_2015-12-02-170917_XXXXX-MacBook-P ro-2.userspace_watchdog_timeout.spin)

    12/2/15 5:09:33.000 PM kernel[0]: C_CPU_FENCE_OFFSET     : 0x00000000

    12/2/15 5:09:33.000 PM kernel[0]: SYSCONFIG_TILECTL                   : 0x00000000

    12/2/15 5:09:33.000 PM kernel[0]: SYSCONFIG_MISC0                     : 0x00000000

    12/2/15 5:09:33.000 PM kernel[0]: SYSCONFIG_MGGC                      : 0x00000000

    12/2/15 5:09:33.000 PM kernel[0]: SYSCONFIG_MTOLUD                    : 0x7fa00001

    12/2/15 5:09:33.000 PM kernel[0]: SYSCONFIG_GFX_FLSH_CNTL             : 0x00000211

    12/2/15 5:09:33.000 PM kernel[0]: SYSCONFIG_MTOUUD                    : 0x7f600001

    12/2/15 5:09:33.000 PM kernel[0]: SYSCONFIG_MBDSM                     : 0x7ba00001

    12/2/15 5:09:33.000 PM kernel[0]: SYSCONFIG_MBGSM                     : 0x7b800001

    12/2/15 5:09:33.000 PM kernel[0]: SYSCONFIG_GTVTD0                    : 0xffffffff

    12/2/15 5:09:33.000 PM kernel[0]: SYSCONFIG_GTVTD1                    : 0xffffffff

    12/2/15 5:09:33.000 PM kernel[0]: SYSCONFIG_GTVTD2                    : 0xffffffff

    12/2/15 5:09:33.000 PM kernel[0]: SYSCONFIG_GTVTD3                    : 0xffffffff

    12/2/15 5:09:33.000 PM kernel[0]: SYSCONFIG_GTVTD4                    : 0xffffffff

    12/2/15 5:09:33.000 PM kernel[0]: SYSCONFIG_GTVTD5                    : 0xffffffff

    12/2/15 5:09:33.000 PM kernel[0]: SYSCONFIG_GTVTD6                    : 0xffffffff

    12/2/15 5:09:33.000 PM kernel[0]: SYSCONFIG_GTVTD7                    : 0xffffffff

    12/2/15 5:09:33.000 PM kernel[0]: SYSCONFIG_GTVTD8                    : 0xffffffff

    12/2/15 5:09:33.000 PM kernel[0]: SYSCONFIG_GTVTD9                    : 0xffffffff

    12/2/15 5:09:33.000 PM kernel[0]: SYSCONFIG_GTVTD10                   : 0xffffffff

    12/2/15 5:09:33.000 PM kernel[0]: SYSCONFIG_GTVTD11                   : 0xffffffff

    12/2/15 5:09:33.000 PM kernel[0]: SYSCONFIG_GTVTD12                   : 0xffffffff

    12/2/15 5:09:33.000 PM kernel[0]: SYSCONFIG_GTVTD13                   : 0xffffffff

    12/2/15 5:09:33.000 PM kernel[0]: SYSCONFIG_GTVTD14                   : 0xffffffff

    12/2/15 5:09:33.000 PM kernel[0]: SYSCONFIG_GTVTD15                   : 0xffffffff

    12/2/15 5:09:33.000 PM kernel[0]: ===========================================================================

    12/2/15 5:09:33.000 PM kernel[0]: End Hang Analysis

    12/2/15 5:09:33.000 PM kernel[0]: ===========================================================================

    12/2/15 5:09:33.000 PM kernel[0]: Trying to restart GPU (Intel Iris Pro)...

    12/2/15 5:09:33.331 PM DumpGPURestart[5081]: Saved gpuRestart report for kernel to /Library/Logs/DiagnosticReports/Kernel_2015-12-02-170933_XXXXX-MacBook-Pro-2.gp uRestart

    12/2/15 5:09:49.662 PM Spotlight[462]: XPC connection was invalidated

    12/2/15 5:09:49.740 PM Spotlight[462]: XPC connection was invalidated

    12/2/15 5:09:50.748 PM locationd[83]: NETWORK: requery, 0, 0, 0, 0, 6, items, fQueryRetries, 0, fLastRetryTimestamp, 470796582.0

    12/2/15 5:09:51.638 PM Spotlight[462]: XPC connection was invalidated

    12/2/15 5:09:51.719 PM Spotlight[462]: XPC connection was invalidated

  • by Grant Lenahan,

    Grant Lenahan Grant Lenahan Dec 2, 2015 6:03 PM in response to Adam F
    Level 4 (1,468 points)
    Mac OS X
    Dec 2, 2015 6:03 PM in response to Adam F

    Adam F

     

    You say you dont have flash installed, but i believe that youtube uses flash.. hence my comment

  • by Adam F,

    Adam F Adam F Dec 2, 2015 6:33 PM in response to Grant Lenahan
    Level 2 (426 points)
    Dec 2, 2015 6:33 PM in response to Grant Lenahan

    Hi Grant,

     

    YouTube uses HTML5 on browsers that support it (see youtube.com/html5). I double-checked with Adobe's Flash detection utility just in case it somehow snuck past me and didn't show up anywhere.

     

    Results:

    Sorry, Flash Player is either not installed or not enabled.

    Please go to step 2.

  • by Shane Jay Hayes,

    Shane Jay Hayes Shane Jay Hayes Dec 3, 2015 8:16 AM in response to Adam F
    Level 1 (0 points)
    Dec 3, 2015 8:16 AM in response to Adam F

    Safari does not work in El Capitan.  Maybe they secretly stopped supporting it.  I have been unable to use Safari since I installed El Cap.  It is slow them memory leaks and then you can't close it and you must force quit. 

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