49_FiveWindow

Q: Safari keeps crashing/freezing after install of El Capitan

After the install of El Capitan, Safari 9.0 keeps locking up and or crashing.

I have a Mac Book Pro 15'' 2.3 GHz i7, 4GB Memory, 500 GB HD, iOS 10.11

 

When using Safari, I will have class work up and YouTube or iTunes playing. Before El Capitan it would do those processes with out a problem. Now it seems to lock up, unable to refresh, unable to exit Safari. I have to force quit and shutdown to try and get control back. Occasionally even after the shut down it will still lock up.

MacBook Pro (15-inch Mid 2012), OS X El Capitan (10.11)

Posted on Oct 14, 2015 10:06 AM

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Q: Safari keeps crashing/freezing after install of El Capitan

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  • by palegreenghosts,

    palegreenghosts palegreenghosts May 4, 2016 7:37 AM in response to echosa
    Level 1 (8 points)
    May 4, 2016 7:37 AM in response to echosa

    @echosa

    I don't recall if the previous 27 pages of posts mentioned this or not, but the freeze does seem to be only visual, in a way. If I keep typing during the freeze, then what I typed will show up after the computer starts working again.

     

    Interesting. Lots of comments do refer to it as a 'GUI' freeze which defines it as freezing only the graphical/visual aspects of the system. However, while I was aware that any processes that were underway continue during the freeze, I wasn't aware of any non-remote keystrokes being registered - which seems to be the case for you. As the mouse cursor can move (which is unusual, considering everything else in the GUI freezes, including the time display) can you confirm whether any mouse clicks or swipes had any effect once the freeze ends? Over the years I've been familiar with temporary freezes that register keystrokes and mouse clicks unleashing them in a horrible burst at the end of the freeze. I haven't seen anything like that in this case but haven't consciously had an active textfield when the freeze occurred for me to purposely test keystrokes being registered.

  • by echosa,

    echosa echosa May 4, 2016 7:39 AM in response to palegreenghosts
    Level 1 (4 points)
    Mac OS X
    May 4, 2016 7:39 AM in response to palegreenghosts
    unleashing them in a horrible burst at the end of the freeze.

     

    That certainly seems to be the case here. I can't speak for mouse gestures, but any cmd-tabbing I did all seem to happen at once. I'll try to remember to do some mouse gestures next time it happens.

  • by xgrep,

    xgrep xgrep May 4, 2016 7:43 AM in response to echosa
    Level 1 (9 points)
    May 4, 2016 7:43 AM in response to echosa

    The mouse cursor moves, but has no other effect (e.g., hovering over dock items does nothing, clicks do nothing).

  • by rottencabbages,

    rottencabbages rottencabbages May 5, 2016 3:55 AM in response to xgrep
    Level 1 (9 points)
    Mac OS X
    May 5, 2016 3:55 AM in response to xgrep

    So it appears that there are different types of freezes occurring. I am also experiencing occasional freezes when closing a YouTube tab, but sometimes my system freezes even when browsing regular web pages such as news websites (in Safari). In certain occasions, the cursor moves but cannot be used for anything, as you report, and in others it is completely irresponsive.

     

    I just had a crash and used the Console for the first time ever and apparently "Smart Search Field" was "engaged" just before the freeze occurred. Funny though, the system has registered that I opened and closed the lid in an effort to make my computer usable again (to no avail), so apparently the freeze does not exactly make the whole system unusable, it just makes it... impossible for the user to interact with it.

     

    This does make me think it is really either a problem with Safari or with my hardware. As I see, a couple of updates have been released for Safari and none of these (including the Technical Preview) seems to fix any of this. It's also been 7 months now. Time to give up on Safari, maybe? Or on Apple? I am relatively new to Mac (have been using one for less than 2 years), but this is certainly not the quality I expected.

  • by buffyuna,

    buffyuna buffyuna May 5, 2016 6:48 AM in response to 49_FiveWindow
    Level 1 (8 points)
    Notebooks
    May 5, 2016 6:48 AM in response to 49_FiveWindow

    Sigh... well it looks like I still get the same problem with Chrome.  It was going smoothly for a while but the complete system freeze started up again.  Oddly enough I'm getting the rainbow wheel as frequently as I was getting the total system freeze in Safari, and the total system freeze is happening less frequently.  Hopefully this new Safari app will do the trick but if not I will have to take it to the apple store.  There is no reason why a brand new laptop can't handle a couple of videos and some regular internet browsing.  I'm starting to think the 2015 retina's are defective.

  • by FatFrumos,

    FatFrumos FatFrumos May 5, 2016 3:17 PM in response to applicability
    Level 1 (18 points)
    Mac OS X
    May 5, 2016 3:17 PM in response to applicability

    Same thing on my MacBook Pro Retina 13" Early 2015. Freezes when I switch tab and watch YouTube video (html5).

     

    Log:

     

    06.05.16 0:37:28,717watchdogd[235][watchdog_daemon] @(_wd_daemon_service_thread) - service (com.apple.WindowServer) reported as unresponsive
    06.05.16 0:37:29,719watchdogd[235] [watchdog_daemon] @(__wd_service_report_unresponsive_block_invoke) - failed to gather a spindump for (com.apple.WindowServer)
    06.05.16 0:37:38,923CommCenter[347]Telling CSI to go low power.
  • by neolukas,

    neolukas neolukas May 5, 2016 4:29 PM in response to 49_FiveWindow
    Level 1 (4 points)
    Mac App Store
    May 5, 2016 4:29 PM in response to 49_FiveWindow

    Woah I remember posting my problem on page 6 or 7 and now it has 28. So many people have the same problem.

     

    The issue is still here for me. Freezes and now Safari even starting to lag and act weirdly. I get rainbow wheel when I open Facebook and I think its because of all scripts that Facebook use.

     

    In my experiences it happens with switching or closing tabs that have not only HTML5 video but other scripts also. Just happened 10 minutes ago. It unfroze over the period of the time but I could hardly open this thread page. Didn't wont to load.

     

    I just found it oddly that the problem is so big for us but still no Apple response.

  • by neolukas,

    neolukas neolukas May 5, 2016 4:36 PM in response to 49_FiveWindow
    Level 1 (4 points)
    Mac App Store
    May 5, 2016 4:36 PM in response to 49_FiveWindow

    Also guys anyone tried 10.11.5 public beta?

     

    Any freezes on that latest update?

  • by FatFrumos,

    FatFrumos FatFrumos May 5, 2016 4:50 PM in response to 49_FiveWindow
    Level 1 (18 points)
    Mac OS X
    May 5, 2016 4:50 PM in response to 49_FiveWindow

    Strange that I can't to provoke crashes in safari. I try to open many YouTube tabs with video plays in it. But everything runs perfectly. Very strange

  • by Tok'ra,

    Tok'ra Tok'ra May 5, 2016 11:27 PM in response to 49_FiveWindow
    Level 1 (8 points)
    May 5, 2016 11:27 PM in response to 49_FiveWindow

    I found that clearing cache, website data and history (all of them, not just web data or caches) fixed the problem for a while - no crash or freeze for about 3 weeks. I also found an updated article on macworld which suggests the same thing. I will try running a clean safari until the next updates and see if the freezes happen again.

  • by FatFrumos,

    FatFrumos FatFrumos May 6, 2016 7:06 AM in response to 49_FiveWindow
    Level 1 (18 points)
    Mac OS X
    May 6, 2016 7:06 AM in response to 49_FiveWindow

    It happens 3 times in 2 days. That's **** me off. Today i will try 10.11.5 beta

  • by Ripe Avocado,

    Ripe Avocado Ripe Avocado May 6, 2016 7:53 AM in response to rottencabbages
    Level 1 (4 points)
    May 6, 2016 7:53 AM in response to rottencabbages

    OK, you're describing closely the problems I was having. No, they aren't limited to Youtube pages, though they could provoke it. Just news pages as you said, with lotsa script. Everything would look fine and then I'd start to scroll down and immediately I'd see that not very much of the page had loaded, and then the spinning beach ball and freeze. However, I could move the cursor and click in the command bar with the ball, or even click the offending tab and close it. That would appear to solve things, but not always.

     

    This "problem" seems to affect a range of machines, and at least three browsers. The problem doesn't always manifest the exact symptoms, depending on the machine evidently, but the set of symptoms is similar.

     

    Not to beat a dead horse, but I uninstalled Flash about two weeks or so ago. Not one freeze since. I used Adobe's uninstaller, but using Spotlight I found that it missed a couple of files which I discarded manually. I've been thinking, reinstall Flash and see what happens, just as a test. Please tell me not to do this but my curiosity grows.

  • by neolukas,

    neolukas neolukas May 6, 2016 2:57 PM in response to 49_FiveWindow
    Level 1 (4 points)
    Mac App Store
    May 6, 2016 2:57 PM in response to 49_FiveWindow

    Just happened to me on 10.11.5 while I tried to close YouTube tab.

     

    Cache, history, data cleaned yesterday. Unfroze but it lags and I have to go restart my mac now.

  • by FatFrumos,

    FatFrumos FatFrumos May 6, 2016 4:27 PM in response to 49_FiveWindow
    Level 1 (18 points)
    Mac OS X
    May 6, 2016 4:27 PM in response to 49_FiveWindow

    Maybe this issues caused by third party apps? Lets try to create a full list of used apps and try to identify patterns.

  • by dreibasti1212,

    dreibasti1212 dreibasti1212 May 7, 2016 1:14 PM in response to 49_FiveWindow
    Level 1 (4 points)
    May 7, 2016 1:14 PM in response to 49_FiveWindow

    So hey you guys, i m completely new to this community in terms of writing. however, i ve been reading this particular thread for about two weeks.

    roughly 5 weeks to 7 weeks ago, my macbook retina mid 2015 froze when using safari (youtubevids were involved in 4 out of 5 freezes//perhaps also adblock-associated).it was really annoying and frustrating (as many of you know), so i contacted the support and learned about all the smc and nvpram and clean installs and whatever. none of these things really worked for me (as many of you also know).

    when the mac froze the other day, it was the straw that broke the camel's back and i went to the genius bar -super ****** and annoyed btw-  in a local apple store. not having been scheduled, i ve waited for roughly 3h to finally talk to one of the apple employees. the guy connected an ipad and did some tests on my macbook. during one of the test for the graphics software the macbook -fortunately- froze, prompting that the constant freezes are hardware related. the technicians at the store changed the logic board of my macbook and i ll keep you posted if the freeze still occur. so far, there haven't been any.

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