Q: Safari keeps crashing/freezing after install of El Capitan

OK, the installation of Flash brought back all the problems. It's uninstalled and all's OK.

Maybe I don't have the problem others have. I know this: Until the installation of El Capitan, I had two MBPs that had NEVER crashed. NEVER EVER. And the crashes always involved either YouTube videos or script-heavy pages or both.

And, turning off Flash didn't work. I had to uninstall it.

Best of luck everyone!!!

FatFrumos wrote:

 

Maybe this issues caused by third party apps? Lets try to create a full list of used apps and try to identify patterns.

Naaah. I tried a clean instal od ElCapitan (by clean I mean a bootable pen drive installation) and after few days it crashed again. There is no pattern for it. I have a mid 2014 MacBook Air and also have this problem. With or without flash installed. On a "clean" system or on a "full" one. With "normal" safari and on Safari TP after few weeks.

I'm thinking about getting back to Yosemite via Online Recovery. Sadly I'll loose full iOS 9 integration (notes etc)...

all I can say is that it's f****ing ridiculous.. How can a system update be so bad that people all around the world have a problem with an integrated browser. Not mentioning photographers, creators etc having problems with their daily use professional apps.

I think these problems started from OS X 10.11.4 or 10.11.3. Before this versions everything runs perfectly. Now i have installed 10.11.5 beta and so far everything is normal. But I use it only 1 day

oh and one more - I've been using a click-to-plugin extension for about a month and since then I had not a single freeze. It's not perfect but at least I can watch a f****ing youtube video during my work without fear of loosing it all because of freeze and force reset.

Give it a try - https://hoyois.github.io/safariextensions/clicktoplugin/

It replaces flash/html objects with default safari player. Sadly it doesn't support 60fps

cheers!

Thank you. Thank you. I will install if it freezes again

I have this issue as well:

I'm on a 5K iMac (late 2015)

I was doing work in Premiere Pro and After effects, nothing else.

And it froze and rebooted itself...

So it's not a Safari issue for me...

Then why did you post about it in this particular thread?

Hi,

I have pretty much the same problem. Only difference is that I can't even move the mouse cursor when the freeze happens. It almost always happens in Safari, interacting with YouTube (BTW, I don't have Flash Installed!), however, there was one instance when it froze during browsing through an article, but a YouTube tab was still open (but not playing at the moment). I must add, and this might be very important, that before I did a clean install of OSX, the freezes were present as well, and once it happened in the Photos app (fullscreen browsing through ~2000 photos, might be an intensive work to do for a Macbook Pro?). I have a 2015 Macbook Pro 13, no dedicated GPU (Intel 6100), and El Capitan. I started my own thread about it, I didn't know back then this one is already here.

2015 Macbook Pro 13 Retina El Capitan freezes randomly

@porub

Did the freeze only happen with the 10.11.4 update? There's different freezing issues being discussed in this thread and it's difficult to isolate them in the long discussion. Since you have the problem after a fresh install you can rule out any personal configuration/preferences problems or third party software or utilities causing the problem (providing that you didn't start installing other software and changing preferences before a freeze with the fresh install) and, most importantly, you've cleared all the hurdles that Apple will require if you need to deal with them for support. The reason for my first question is there was a bug introduced with the 10.11.4 update that froze Safari for some people. If so, you've a better idea of what to look out for when researching this. My freezes aren't from the 10.11.4 update so I'm afraid I'm not much more use in that regard.

Unfortunately, I reinstalled 3rd party software, and changed settings in OSX since that clean install. I attach a pic about my app list and the usually runned apps (the freeze can happen when only Safari and Mail is running in the dock). I'm trying Chrome at the moment, and test if it will ever freeze with YouTube or anything. Most of the people have the freezes with Safari though. I'm currently using 10.11.4, but the freezes started to appear around mid-April, I don't know what was the most recent upgrade at that time, but I always updated almost immediately (I bought this machine in December).

Ah, then you can't rule out it's personal configuration files or third party software causing the problem. This should still not happen, absolutely, but if you're dealing with Apple support they'll likely want you to fresh install the entire system without any changes to be sure it's not something you've changed or a problem caused by a different developer's software.

If you can stick to Chrome for a week or two and never open Safari during this time you can be somewhat confident it's a Safari issue (Safari may have been open when you were using Photos). You were likely running 10.11.4 when the freezes happened so look into the 10.11.4 introduced freeze as a first guess for the problem that's affecting you. As I said above, I'm not thoroughly versed in all its symptoms or whether a fix was released so you'll need to confirm yourself after some scrutinising of discussions. I'm also not aware of whether Apple is acknowledging the 10.11.4 freeze at the moment. If they are, dealing with support would be the way to go.

You should run Etrecheck and post its report. Usually it is not the applications you are consciously running, but other stuff like kexts, login items, that you may not even be aware of.

EtreCheck version: 2.9.12 (265)

Report generated 2016-05-12 12:12:49

Download EtreCheck from https://etrecheck.com

Runtime 1:25

Performance: Excellent

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Problem: Other problem

Description:

OSX El Capitan 10.11.4 freezes during interacting with YouTube in Safari or possibly just having it opened in a tab in Safari. System freezes, the time at the status bar freezes, mouse cursor won’t move or respond. Only solution is force shutdown and reboot. This test was done while playing a YouTube video in Safari (only Mail is running in the dock otherwise).

Hardware Information: ⓘ

    MacBook Pro (Retina, 13-inch, Early 2015)

    [Technical Specifications] - [User Guide] - [Warranty & Service]

    MacBook Pro - model: MacBookPro12,1

    1 2,7 GHz Intel Core i5 CPU: 2-core

    8 GB RAM Not upgradeable

        BANK 0/DIMM0

            4 GB DDR3 1867 MHz ok

        BANK 1/DIMM0

            4 GB DDR3 1867 MHz ok

    Bluetooth: Good - Handoff/Airdrop2 supported

    Wireless:  en0: 802.11 a/b/g/n/ac

    Battery: Health = Normal - Cycle count = 96

Video Information: ⓘ

    Intel Iris Graphics 6100

        Color LCD 2560 x 1600

System Software: ⓘ

    OS X El Capitan 10.11.4 (15E65) - Time since boot: about 2 hours

Disk Information: ⓘ

    APPLE SSD SM0128G disk0 : (121,33 GB) (Solid State - TRIM: Yes)

        EFI (disk0s1) <not mounted> : 210 MB

        Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

        Macintosh HD (disk1) / : 120.12 GB (90.73 GB free)

            Encrypted AES-XTS Unlocked

            Core Storage: disk0s2 120.47 GB Online

USB Information: ⓘ

    Broadcom Corp. Bluetooth USB Host Controller

Thunderbolt Information: ⓘ

    Apple Inc. thunderbolt_bus

Gatekeeper: ⓘ

    Mac App Store and identified developers

Kernel Extensions: ⓘ

        /Library/Extensions

    [loaded]    com.paragon-software.filesystems.ntfs (14.1.187 - SDK 10.5 - 2016-04-23) [Support]

System Launch Agents: ⓘ

    [not loaded]    7 Apple tasks

    [loaded]    153 Apple tasks

    [running]    78 Apple tasks

System Launch Daemons: ⓘ

    [not loaded]    46 Apple tasks

    [loaded]    156 Apple tasks

    [running]    86 Apple tasks

Launch Agents: ⓘ

    [loaded]    com.cisco.anyconnect.gui.plist (2015-12-23) [Support]

    [loaded]    com.google.keystone.agent.plist (2016-05-12) [Support]

    [running]    com.paragon-software.NTFS.fsnotifyagent.plist (2015-12-21) [Support]

    [loaded]    com.paragon.updater.plist (2015-12-21) [Support]

    [loaded]    org.macosforge.xquartz.startx.plist (2015-10-16) [Support]

Launch Daemons: ⓘ

    [running]    com.cisco.anyconnect.ciscod.plist (2015-12-23) [Support]

    [running]    com.cisco.anyconnect.vpnagentd.plist (2015-12-23) [Support]

    [loaded]    com.google.keystone.daemon.plist (2016-05-12) [Support]

    [loaded]    com.microsoft.autoupdate.helpertool.plist (2016-05-10) [Support]

    [loaded]    com.microsoft.office.licensingV2.helper.plist (2016-04-11) [Support]

    [loaded]    com.paragon.NTFS.launch.plist (2015-12-21) [Support]

    [loaded]    org.macosforge.xquartz.privileged_startx.plist (2015-10-16) [Support]

User Launch Agents: ⓘ

    [running]    com.spotify.webhelper.plist (2016-05-06) [Support]

User Login Items: ⓘ

    Flux    Alkalmazás  (/Applications/Flux.app)

    Spotifree    Alkalmazás Hidden (/Applications/Spotifree.app)

    Itsycal    Alkalmazás  (/Applications/Itsycal.app)

    Android File Transfer Agent    Alkalmazás  (~/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app)

    ClipMenu    Alkalmazás  (/Applications/ClipMenu.app)

    Alfred 2    Alkalmazás  (/Applications/Alfred 2.app)

    Dropbox    Alkalmazás  (/Applications/Dropbox.app)

    Google Drive    Alkalmazás  (/Applications/Google Drive.app)

Other Apps: ⓘ

    [running]    com.etresoft.EtreCheck.140512

    [running]    com.getdropbox.dropbox.74272

    [loaded]    com.google.Chrome.89632

    [running]    com.google.GoogleDrive.136352

    [running]    com.google.android.mtpagent.85792

    [running]    com.if.Amphetamine.62112

    [loaded]    com.if.Amphetamine.LaunchAtLoginHelper

    [running]    com.mowglii.ItsycalApp.75552

    [running]    com.naotaka.ClipMenu.80352

    [running]    com.pushbullet.macapp-notifications

    [running]    com.runningwithcrayons.Alfred-2.137952

    [running]    de.eneas.Spotifree.73312

    [running]    org.herf.Flux.58272

    [loaded]    395 Apple tasks

    [running]    200 Apple tasks

Internet Plug-ins: ⓘ

    Default Browser: 601 - SDK 10.11 (2016-03-12)

    QuickTime Plugin: 7.7.3 (2016-03-12)

Safari Extensions: ⓘ

    uBlock - Chris Aljoudi - https://chrismatic.io/ (2016-04-24)

3rd Party Preference Panes: ⓘ

    Paragon NTFS for Mac ® OS X (2016-04-23) [Support]

Time Machine: ⓘ

    Time Machine not configured!

Top Processes by CPU: ⓘ

         8%    WindowServer

         3%    com.apple.WebKit.WebContent(3)

         2%    kernel_task

         2%    coreaudiod

         2%    fontd

Top Processes by Memory: ⓘ

    932 MB    kernel_task

    401 MB    com.apple.WebKit.WebContent(3)

    369 MB    Finder

    205 MB    mdworker(10)

    180 MB    Safari

Virtual Memory Information: ⓘ

    1.38 GB    Free RAM

    6.62 GB    Used RAM (1.89 GB Cached)

    0 B    Swap Used

Diagnostics Information: ⓘ

    May 12, 2016, 09:45:23 AM    Self test - passed

    May 11, 2016, 11:16:55 PM    ~/Library/Logs/DiagnosticReports/FinderSyncAPIExtension_2016-05-11-231655_[reda cted].crash

        com.google.GoogleDrive.FinderSyncAPIExtension - /Applications/Google Drive.app/Contents/PlugIns/FinderSyncAPIExtension.appex/Contents/MacOS/FinderSy ncAPIExtension

    May 11, 2016, 11:16:44 PM    ~/Library/Logs/DiagnosticReports/FinderSyncAPIExtension_2016-05-11-231644_[reda cted].crash

I think the problem is in the OS X 10.11.4
Now i have installed El Capitan 10.11.5 beta and have no freezes since i install.

I see no obvious suspect from the Etrecheck report. You do have a number of login items, and some applications that I haven't used, but they all look legit and fairly recent. Sorry.

I see that FatFrumos has been running 10.11.5 beta and the crashes seem to have stopped, so maybe it is worth a try.