49_FiveWindow

Q: Safari keeps crashing/freezing after install of El Capitan

After the install of El Capitan, Safari 9.0 keeps locking up and or crashing.

I have a Mac Book Pro 15'' 2.3 GHz i7, 4GB Memory, 500 GB HD, iOS 10.11

 

When using Safari, I will have class work up and YouTube or iTunes playing. Before El Capitan it would do those processes with out a problem. Now it seems to lock up, unable to refresh, unable to exit Safari. I have to force quit and shutdown to try and get control back. Occasionally even after the shut down it will still lock up.

MacBook Pro (15-inch Mid 2012), OS X El Capitan (10.11)

Posted on Oct 14, 2015 10:06 AM

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Q: Safari keeps crashing/freezing after install of El Capitan

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  • by Cakes2,

    Cakes2 Cakes2 May 23, 2016 5:52 AM in response to Adam F
    Level 1 (8 points)
    Notebooks
    May 23, 2016 5:52 AM in response to Adam F

    I am a LONG-TIME Apple supporter and I fail to understand why Apple is so tone deaf on some of these long-term issues.  Obviously, the user experience is not really an Apple priority. If it were, at some point, these on-going issues would be fixed.  Safari NEVER seems to 'get fixed.'

  • by villovsky,

    villovsky villovsky May 24, 2016 11:02 PM in response to Cakes2
    Level 1 (10 points)
    Notebooks
    May 24, 2016 11:02 PM in response to Cakes2

    I've tried uninstalling my temporary solution for the problem ("click to plugin") as I hoped for 10.11.5 to fixed the problem. Unfortunately today after two days of usage I had another freeze, so sadly 10.11.5 still haven't fixed the original problem.

    Going back to http://hoyois.github.io/safariextensions/clicktoplugin/  which I really recommend as it is a good workaround and I had not a single freeze while using it with safari.

  • by FatFrumos,

    FatFrumos FatFrumos May 25, 2016 8:11 PM in response to 49_FiveWindow
    Level 1 (18 points)
    Mac OS X
    May 25, 2016 8:11 PM in response to 49_FiveWindow

    Today I have freeze when deleting video in Photos.app. I have 10.11.5

  • by Adam F,

    Adam F Adam F May 27, 2016 9:27 AM in response to FatFrumos
    Level 2 (426 points)
    May 27, 2016 9:27 AM in response to FatFrumos

    BACK TO FREEZES here too! After all this time. I had posted last on May 20th that I hadn't seen freezes in a while.

     

    Today...quit iMovie...closed a Safari window that was on YouTube and CrAsH!!!!

     

    I just deleted all website data as I had done about a month ago to see if that alleged workaround actually holds...until the next crash.

     

    Pathetic. Maybe we can get a new version of Internet Explorer.

  • by palegreenghosts,

    palegreenghosts palegreenghosts May 27, 2016 10:04 AM in response to Adam F
    Level 1 (8 points)
    May 27, 2016 10:04 AM in response to Adam F

    @Adam F.

     

    Sorry to hear. I think it was mentioned a good while back but if anyone with the HTML5 video tab close/switch issue truly wants to truly test for interference of stored site data they can set preferences to block cookies and data while running Safari in private mode. Personally, I don't think there's any weight to the idea - I didn't see any sound argument for it originally beyond it being coincidental. I had freezes on a clean install of El Capitan while it was running in private mode.

     

    Unrelated, but I'm now on 10.11.5. I haven't had time with the laptop that wasn't work-critical to try and crash it with Safari TP so I'm still on Chrome until I get a chance.

  • by xgrep,

    xgrep xgrep May 27, 2016 11:05 AM in response to 49_FiveWindow
    Level 1 (9 points)
    May 27, 2016 11:05 AM in response to 49_FiveWindow

    I'd like to offer a small point, which seems rather obvious, and which surely doesn't apply to many (most) people here, but which I observed can make you think you've got a freeze when, in fact, you don't: there are circumstances when, for reasons I haven't yet fully analyzed, a bluetooth mouse (and possibly keyboard) will stop communicating correctly with your mac. If you use bluetooth HIDs (human interface devices), before assuming that your system is frozen, try power cycling the mouse (and/or keyboard). The strangest thing about this particular glitch is that the mouse cursor continues to track your hand movement, but the buttons don't work, so you don't suspect that it's a bluetooth connectivity problem. This has happened to me more than once, and it can look identical to the freezes being reported here (occurring, for example, after watching youtube video, etc.) - the system appears unresponsive, and may or may not respond sporadically after that.

     

    If any of you can test this, I'd be real interested to hear if this has happened to you.

  • by Grant Lenahan,

    Grant Lenahan Grant Lenahan May 27, 2016 12:09 PM in response to xgrep
    Level 4 (1,468 points)
    Mac OS X
    May 27, 2016 12:09 PM in response to xgrep

    There are lots of these. If you have an external hard drive USB connected that sleeps, anything accessing the file system ( beyond recent cache) will cause the beachball wile it wakes up. Its  a trade off for longevity and low power consumption.  I suspect there are quite a few more. Typically we are talking about 5-20 seconds though, and other operations shoudl continue...

  • by villovsky,

    villovsky villovsky May 27, 2016 1:00 PM in response to Grant Lenahan
    Level 1 (10 points)
    Notebooks
    May 27, 2016 1:00 PM in response to Grant Lenahan

    Guys!

    Please try this video (sfw) https://www.youtube.com/watch?v=Iqxbbiuqvag and tell if you have strange bright artifacts on white part of the video while in FULLSCREEN mode (not occurring in smaller player size).

    I've just noticed it on my girlfriend's rMPB - she's using stock safari and is on 10.11.5 but she's NOT having youtube closing tab issue.

    Anyway, the problem has been described on f.lux app forums and people have realized it is not the app issue but mac video driver (intel?) problem.

    For me - as I'm using html5 converting plugin for Safari the problem of artifacts does not occur. (CORRECTION - artifacts are visible when video scrolling bar disappears!!!) photo here - notice the strange squares on white field (much brighter than other parts):

    IMG_0152.jpg

     

    It also does not occur on opera (which has some drivers built in I believe, as it plays videos that require Silverlight plugin in other browsers without it).

    My theory is: Apple has updated the intel video driver with ElCapitan (Yosemite must have had older version of the driver as our closing tab issue does not exist on Y.) and the driver is totally screwed up. Don't know if we need to blame Apple or Intel.

    Correct me if I'm wrong but that's the only explanation I can find for that.

  • by rottencabbages,

    rottencabbages rottencabbages May 27, 2016 1:03 PM in response to villovsky
    Level 1 (9 points)
    Mac OS X
    May 27, 2016 1:03 PM in response to villovsky

    I'm sorry to have to say this, but this issue is also present on Yosemite. Though most of the time it's not as horrible as it is on El Capitan, meaning that it does not happen as often and that it only lasts for a couple of seconds and then everything is back to normal again, no need to restart OS X or even Safari.

     

    I truly hope this is not a hardware issue, though if it's a software issue and they're not going to address it (they've been ignoring it for quite a long time), it's really all the same to me.

  • by palegreenghosts,

    palegreenghosts palegreenghosts May 27, 2016 1:48 PM in response to xgrep
    Level 1 (8 points)
    May 27, 2016 1:48 PM in response to xgrep

    @xgrep

     

    I have the intermittent bluetooth mouse connection problems that I've seen documented in a lot of places. If my mouse cursor stops moving I've pretty much got an automatic reflex to reach for the trackpad for the 5 or so seconds that bluetooth glitches out. The bluetooth mouse was only added a few months into my freezing problem that was already well underway.

     

    @villovsky

     

    I don't why the artefacts in the video are so severely present but I can confirm that the strange squares, to a lesser degree, are definitely part of the video and an expected result of the video compression... just, they just shouldn't be so contrasted or pronounced as they are in your picture. They're very apparent if I change the gamma of the video to exaggerate it but I can't see them if I watch the video normally in fullscreen in Chrome. Perhaps the f.lux aspect is relevant to this as it alters the colour space and gamma of the screen. Regarding Yosemite, see rottencabages message. I had the GUI freeze occur in Yosemite also.

  • by xgrep,

    xgrep xgrep May 27, 2016 2:43 PM in response to palegreenghosts
    Level 1 (9 points)
    May 27, 2016 2:43 PM in response to palegreenghosts

    @palegreenghosts

     

    The situation I was describing was slightly different: the cursor would move just fine, leading you to think that there's nothing wrong with the mouse. But the buttons wouldn't do anything, and, with nothing else moving on the display, you could think that you had a graphic freeze. At least twice when this happened, I thought I was in a freeze, but restarting the mouse cleared it.

  • by palegreenghosts,

    palegreenghosts palegreenghosts May 28, 2016 3:21 AM in response to xgrep
    Level 1 (8 points)
    May 28, 2016 3:21 AM in response to xgrep

    @xgrep

     

    Apologies, I misunderstood. That's pretty interesting. I think I can still rule this out in my own situation as, like I mentioned, I was having this problem quite a while before I started using a Bluetooth mouse. Secondly (and most pertinently), the GUI freezing is most evident on my screen by the time display in the top right corner displaying no change until the freeze stops. The system time does continue being kept, as evident by any logs that are checked afterwards, but the displayed time is frozen.

  • by Adam F,

    Adam F Adam F May 28, 2016 10:00 AM in response to palegreenghosts
    Level 2 (426 points)
    May 28, 2016 10:00 AM in response to palegreenghosts

    I'm not using any wireless peripherals. Wireless is a red herring for Safari/YouTube issue.

     

    Just a note for anyone experimenting with Safari Technology Preview - I found it using 55GB today and about 16GB yesterday.

  • by Grant Lenahan,

    Grant Lenahan Grant Lenahan May 28, 2016 10:27 AM in response to Adam F
    Level 4 (1,468 points)
    Mac OS X
    May 28, 2016 10:27 AM in response to Adam F

    "Safari Technology Preview - I found it using 55GB today and about 16GB yesterday."

     

    Wow - that's a problem. Idle, with about 9 windows open, min is using 416 megabytes.  that's 0.416 GB

     

    late 2011 MBP i7

    G

  • by xgrep,

    xgrep xgrep May 28, 2016 10:45 AM in response to Adam F
    Level 1 (9 points)
    May 28, 2016 10:45 AM in response to Adam F

    @Adam F

     

    My point was to help people to recognize when they might not be experiencing the true freeze that's being discussed in this thread even though it may appear that's what's happening. I think I mentioned that the bluetooth mouse issue that looks like this freeze would surely not apply to many people on this thread (obviously including people who are not using a bluetooth mouse). You might've missed that part if you read it too quickly.

     

    It's not a "red herring" if you think you've got the freeze, but it turns out to be something unrelated that's easy to fix.

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