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manjuari

Q: Junk mail

The filters I have set up for Junk mail do not appear to be working. Addresses that are in my address book and/or that I have received mail from previously continue to go to the Junk mail folder in spite of my instructions to the contrary. Items that are correctly marked as Junk mail continue to show up in the Junk mail folder. I thought that once they are identified as Junk they would not appear again anywhere. Please advise. Thanks!

iMac, Mac OS X (10.6.8)

Posted on Oct 14, 2015 9:03 AM

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Q: Junk mail

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  • by joe_7399,

    joe_7399 joe_7399 Oct 14, 2015 1:06 PM in response to manjuari
    Community Specialists
    Oct 14, 2015 1:06 PM in response to manjuari

    Hi manjuari,

     

    Thanks for using the Apple Support Communities!

     

    I understand that you have a couple of different issues going on with Mail rules on your Mac running OS X Snow Leopard. 

     

    I suggest reading over and working through the steps in the following article to troubleshoot the first situation where some messages are incorrectly identified as junk. 

     

    If messages are incorrectly marked as junk

    There are several ways you can prevent Mail from incorrectly marking legitimate messages as junk.

    • Tell Mail that a message is legitimate by marking it as not junk. Click Not Junk in the banner of the message; or select the message, then click the Not Junk button  in the Mail toolbar.
    • Add the sender to the Contacts app. For more information, see Save addresses, events, passes, and more.
    • Review your junk mail settings in Mail preferences, as well as any rules you might have created to handle junk mail, and make changes as necessary.

     

    Mail (Yosemite): If junk mail filters aren’t working correctly

     

    There may be an easy solution for the second issue you bring up about junk mail continuing to be routed to the junk folder. If you know that you do not want to even see these messages, you may want to consider changing the Mail rule to “Delete Message” as opposed to moving to the junk folder. 

     

    Mail (Mavericks): Manage messages using rules

     

    I do realize that both of the above articles are for a version of Mac OS X that you are not currently using, but the information within them still applies to Mail on OS X 10.6. 

     

    Best!