HT203995: Mail settings you might need from your email provider
Learn about Mail settings you might need from your email provider
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Helpful answers
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Oct 14, 2015 1:06 PM in response to manjuariby joe_7399,Hi manjuari,
Thanks for using the Apple Support Communities!
I understand that you have a couple of different issues going on with Mail rules on your Mac running OS X Snow Leopard.
I suggest reading over and working through the steps in the following article to troubleshoot the first situation where some messages are incorrectly identified as junk.
If messages are incorrectly marked as junk
There are several ways you can prevent Mail from incorrectly marking legitimate messages as junk.
- Tell Mail that a message is legitimate by marking it as not junk. Click Not Junk in the banner of the message; or select the message, then click the Not Junk button
in the Mail toolbar. - Add the sender to the Contacts app. For more information, see Save addresses, events, passes, and more.
- Review your junk mail settings in Mail preferences, as well as any rules you might have created to handle junk mail, and make changes as necessary.
Mail (Yosemite): If junk mail filters aren’t working correctly
There may be an easy solution for the second issue you bring up about junk mail continuing to be routed to the junk folder. If you know that you do not want to even see these messages, you may want to consider changing the Mail rule to “Delete Message” as opposed to moving to the junk folder.
Mail (Mavericks): Manage messages using rules
I do realize that both of the above articles are for a version of Mac OS X that you are not currently using, but the information within them still applies to Mail on OS X 10.6.
Best!
- Tell Mail that a message is legitimate by marking it as not junk. Click Not Junk in the banner of the message; or select the message, then click the Not Junk button
