wscofield

Q: App store freezes at login

Hi everyone,

 

My wife has not upgraded her Mac since Mountain Lion. She is wanting to try and get up to date now, but every time she attempts to login to the app store to download El Capitan the App Store freezes after entering password. Anyone hear of this before? Any advice would be very helpful. I am stumped.

 

Thanks

MacBook Pro, OS X Yosemite (10.10)

Posted on Oct 14, 2015 10:18 PM

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Q: App store freezes at login

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  • by Eric Root,

    Eric Root Eric Root Oct 15, 2015 7:59 AM in response to wscofield
    Level 9 (71,593 points)
    iTunes
    Oct 15, 2015 7:59 AM in response to wscofield

    Try a restart.

     

    Do a backup, using either Time Machine or a cloning program, to ensure files/data can be recovered. Two backups are better than one.

     

    Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.

     

    Isolating an issue by using another user account

     

    If the problem is still there, try booting into the Safe Mode using your normal account.  Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer. For each disable/delete, you will need to restart if you don't do them all at once.

                   

    Safe Mode