Q: Changing "Send & Recieve" for iMessage from number to Apple ID

I'm with o2, and my number has been disconnected because I have been unable to pay my bill. My phone number is used for iMessage and I cannot unselect and change to use my apple ID instead. Therefore I can no longer send or receive iMessage. I do not want to deregister from iMessage, I want to be able to send and receive them via my apple ID until my phone is reconnected. Does anyone have a solution?

(Note: I'd also like to change back to using the phone number once my phone has been reconnected.)

Posted on Oct 15, 2015 4:40 AM

I have this question too

Q: Changing "Send & Recieve" for iMessage from number to Apple ID

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by mario49,

mario49 Oct 15, 2015 1:38 PM in response to kyrenamackay
Community Specialists

Oct 15, 2015 1:38 PM in response to kyrenamackay

Hello kyrenamackay,

If I understand correctly, the iPhone is not sending messages from the Apple ID. It tries to send from the phone number that is not working. I would recommend you read this article, it should be helpful in troubleshooting your issue.

You should see options available to select an email address to start a conversation from.
iOS and OS X: Link your phone number and Apple ID for use with FaceTime and iMessage - Apple Support
Thank you for using Apple Support Communities.
Take care
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Q: Changing "Send & Recieve" for iMessage from number to Apple ID

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by mario49,

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