andershill
Level 1 (4 points)
iPhone

Q: Arrow keys on Apple board doesn't work after update to El Capitan

After update to El Capitan, the arrow keys on my Apple cordless keyboard cannot be used to browse up/down in most applications (web, MS Office etc )

I can compare with a bluetoth Win (Logitech)  keyboard , where these arrows works with my iMac in a 'normal' way ; - I can browse with the arrows in all applications

Posted on Oct 16, 2015 2:50 AM

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andershill

Q: Arrow keys on Apple board doesn't work after update to El Capitan

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  • by brenden dv,

    brenden dv brenden dv Oct 16, 2015 2:48 PM in response to andershill
    Community Specialists
    Oct 16, 2015 2:48 PM in response to andershill

    Hi andershill,

     

    I'm sorry to hear you are having this issue with El Capitan. If you are having issues with just the arrow keys on just your Apple wireless keyboard (but not on your Logitech), you may want to see if the system is recognizing those keypresses, as outlined in the following article:

     

    Your keyboard has one or more keys that don't respond

    Use the Keyboard Viewer to test whether the keyboard keys are responding correctly when they are pressed.

    1. Choose System Preferences from the Apple menu, then select Language & Text.
    2. Select Input Sources.
    3. Select the Keyboard & Character Viewer checkbox.
    4. Enable the input source for the keyboard layout you're testing by selecting the checkbox next to it.
    5. Make sure that "Show Input menu in menu bar" is enabled.
    6. Choose Show Keyboard Viewer from the Input menu in the menu bar.  
    7. The Keyboard Viewer showing the keyboard layout appears on your display.
    8. Type the key on the keyboard that doesn’t respond and see if the corresponding key highlights on the Keyboard Viewer. If it does, that key is functioning correctly.

     

    If your Apple wireless mouse, keyboard, or trackpad aren't working as expected - Apple Support

     

    Regards

  • by andershill,

    andershill andershill Oct 17, 2015 1:06 AM in response to brenden dv
    Level 1 (4 points)
    iPhone
    Oct 17, 2015 1:06 AM in response to brenden dv

    Thx Brenden,

     

    What surprise me is that in System Pref , I have 'Language & Region',.....! ...Is that what you refer to ?

    Pls see below (although in Swe version, I think you can see ...)

    Rgds, Anders

  • by andershill,

    andershill andershill Oct 17, 2015 2:13 AM in response to andershill
    Level 1 (4 points)
    iPhone
    Oct 17, 2015 2:13 AM in response to andershill

    Hi Brenden , Pls disregard my previous reply - found it !

    The up / down arrows doesn't work at all. The left arrow goes up and the right arrow goes down ,...?

    Furthermore, scrolling doesnt work on the far right part in the Apple Mail app,....neither with the Apple W-less KB , nor the Apple Trackpad

    Rgds, Anders

  • by brenden dv,

    brenden dv brenden dv Oct 17, 2015 2:54 PM in response to andershill
    Community Specialists
    Oct 17, 2015 2:54 PM in response to andershill

    That certainly is unusual. Do you happen to have access to another Mac running El Capitan (or a local Apple store) where you could test the keyboard to see if the same thing is happening? That would help narrow down the issue to either some sort of specific conflict with El Capitan, or to an issue with the keyboard itself. 

  • by andershill,

    andershill andershill Oct 18, 2015 11:36 AM in response to brenden dv
    Level 1 (4 points)
    iPhone
    Oct 18, 2015 11:36 AM in response to brenden dv

    Thx again!

    I will try it out at another machine .

    Will be back with result

    /Rgds, Anders

  • by andershill,

    andershill andershill Oct 21, 2015 10:01 AM in response to brenden dv
    Level 1 (4 points)
    iPhone
    Oct 21, 2015 10:01 AM in response to brenden dv

    Hi again,

    I checked the same equipment at a local Apple store , the machine was running El Capitan .

    The arrowkeys worked as normal

     

    When I use the keyboard-viewer on my machine, the up&down arrows are not reacting

    The left&right keys are reacting, although neither they are working in any application

     

    For a while the up&down arrow keys worked in another email client (Postbox) , but no longer ,,,,

     

    Cheers , Anders