HT201413: Resolve issues between iTunes and third-party security software
Learn about Resolve issues between iTunes and third-party security software
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Helpful answers
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Oct 17, 2015 11:15 AM in response to lindonby turingtest2,Try the following:
- Open Control Panel > Device Manager
- Plug in your device
- Locate Universal Serial Bus Controllers > Apple Mobile Device USB Driver
- Right-click and select Update Driver Software...
- Click Browse my computer for driver software
- Browse to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers or
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers - Click Let me pick from a list of device drivers on my computer
- Click Apple Mobile Device USB Driver
- Click Next, then Close and exit Device Manager
If that hasn't fixed things see Troubleshooting issues with iTunes for Windows updates. A full tear down and rebuild may be in order. Waiting for the next iTunes update may not necessarily fix things for you once they have gone wrong.
tt2