ErnaPhilDryer

Q: I only have four devices my others crashed I tune will not allow me to update my apps

It says in I tunes I have five devices. one crashed...... then I bought a new computer but I had to bring it back I deleted everything and brought it back to the store.  So how do I de-authorized computers that crashed and do not have? I cannot get on a computer that crashed or the one that best-buy has as a new one but it was so bad I needed to return it....

iPhone 5c, iOS 9.0.2, .

Posted on Oct 16, 2015 7:23 PM

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Q: I only have four devices my others crashed I tune will not allow me to update my apps

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  • by brenden dv,

    brenden dv brenden dv Oct 17, 2015 7:21 AM in response to ErnaPhilDryer
    Community Specialists
    Oct 17, 2015 7:21 AM in response to ErnaPhilDryer

    Hi ErnaPhilDryer,

     

    I'm sorry to hear you are having these issues with your iTunes Store account. So long as you have access to at least one of your authorized computers, you should be able to deauthorize all computers on your account, then reauthorize just the ones you still have. You may find the information and steps outlined in the following article helpful:

     

    Deauthorize all computers

    If you need to deauthorize your computer but you can't access it, you need to deauthorize all computers. This option is available after you authorize 2 computers using your Apple ID. You can deauthorize all computers once per year.

    You should deauthorize all computers if:

    • Your computer doesn't work anymore.
    • You sold or gave away a computer and didn't deauthorize it first.

    To deauthorize all computers:

    Click to open iTunes and sign in to your Account Information, or use the steps below:

    1. Open iTunes.
    2. Click Sign In, and then enter your Apple ID and password.
    3. Click your name and select Account Info from the menu.
    4. Enter your password again.

    On the Account Information screen:

    1. Scroll to the Apple ID Summary section. To the right of Computer Authorizations, click Deauthorize All.

      The Deauthorize All button appears only if you have more than 2 authorized computers. If you don't see the Deauthorize All button, that means that you only have one authorized computer.

    When you deauthorize all, you don't lose content

    When you deauthorize a single computer, you don't lose content. The same applies to if you choose to deauthorize all computers. You just won't be able to access the content that you bought from iTunes on those computers until you reauthorize them. You need to have the computer to reauthorize it.

    After you deauthorize

    Reauthorize each computer that you want to use with iTunes:

    1. Open iTunes.
    2. Mac: From the menu bar at the top of your computer screen, choose Account > Authorize this computer.
      Windows: Press the Control and B keys on your keyboard to open the iTunes menu bar. Then choose Account > Authorize This Computer. Learn more about menus in iTunes for Windows.
    3. Enter your Apple ID and password.
    4. Click Authorize.

     

    Deauthorize your computer using iTunes - Apple Support

     

    Cheers