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mjdolan1770 Author

Level 1

12 points

Windows 10 and iTunes sync problem

I've been following the forum here for 2 months waiting for a solution to pop up that will solve my issue, and none have as yet unfortunately, so I figured it's time for me to ask specifically.

I upgraded to Windows 10 in August, and since that day have never been able to sync my iPhone 5 to iTunes since. The phone shows up in iTunes, I can browse the music and videos on the phone and play them through iTunes, but the 'Sync' button Is grayed out, unavailable. The phone also will not sync over WiFi (that option is grayed out as well.) I'm running iTunes 12.3 now, and have tried several different fixes. Updating the Apple iPhone driver in the Device Manager didn't help (it comes up as MTP USB Device every time I go to update it, saying it is the most up to date driver. The Apple Mobile Device driver also shows as the most up to date.) A full tear down and reinstall of iTunes has not fixed it, and I've tried several times. These seem to be the two most common suggestions, and neither have worked. It seems like most people were having trouble with iTunes even recognizing their phones/iPads, and these fixed that. That isn't exactly the problem I'm having, so I'm not sure what else to do. Anyone else have this issue and find a fix?

iPhone 5, iOS 9.0.2

Posted on Oct 17, 2015 8:37 AM

64 replies

mjdolan1770 Author

Level 1

12 points

Nov 7, 2015 11:17 AM in response to turingtest2

Update: I did a clean install of Windows 10, and it fixed everything. It appears the upgrade messes a bunch of things up (iTunes wasn't the only program having issues after the upgrade, but they're all fixed now.)

turingtest2

Level 10

272,937 points

Nov 7, 2015 11:36 AM in response to mjdolan1770

Glad you got there in the end.

tt2

Nov 8, 2015 1:14 PM in response to turingtest2

Mine Dives manager does not pick up Apple Mobile Device USB Driver

turingtest2

Level 10

272,937 points

Nov 8, 2015 5:33 PM in response to loulabell18

Try repairing Apple Mobile Device Service from the Programs & Features control panel, or uninstall and reinstall iTunes as shown in Troubleshooting issues with iTunes for Windows updates.

tt2

Nov 17, 2015 10:43 AM in response to Stsrc03

Tried this. Did not work on my IPhone 5s IOS 9.1

Nov 20, 2015 11:05 AM in response to loulabell18

how did you do aclean update windows 10? having same issue not syncing or the sync box grey. first got windows 10 phone wouldn't coonect period dad messed arund and got it fixed it has worked ever since until this month at some time

Jan 28, 2016 12:21 PM in response to mjdolan1770

I ahd the same problem recently and found it was one of my old apps causing all the problems!! 100 floors!!! I deleted said app and did a uninstall and reinstall of iTunes and now it works ok, worth a try.

Apr 12, 2016 4:04 PM in response to Stsrc03

Thanks a lot!!! Using Apple software update to reinstall itunes did the trick. Itunes and my iphone 6 now sync on Windows 10.

May 23, 2016 12:29 PM in response to mjdolan1770

It's not working

May 23, 2016 12:32 PM in response to cristinafrommilano

how can you tell me

turingtest2

Level 10

272,937 points

May 23, 2016 12:32 PM in response to zaki abeida

If your iOS device isn't showing in iTunes try the following:

Open Control Panel > Device Manager
Plug in your device
Locate Universal Serial Bus Controllers > Apple Mobile Device USB Driver.
It is also possible the device may show under Imaging Devices, Portable Devices or Other Devices or as an MTB USB Device.
Right-click and select Update Driver Software...
Click Browse my computer for driver software
Browse to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers or
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers
Click Let me pick from a list of device drivers on my computer
Click Apple Mobile Device USB Driver
Click Next, then Close and exit Device Manager

For step 3 above, open the device manager. Expand any of these sections that are listed.

Universal Serial Bus Controllers
Imaging Devices
Portable Devices
Other Devices

Connect the device. You should hear the telltale sound of Windows device connection and one section should gain a new entry. That should be your device. It may not be labelled correctly at this stage. If you don't hear a noise suspect a damaged cable.

Or try If iTunes doesn‘t recognize your iPhone, iPad, or iPod - Apple Support

Failing that try a full tear down and rebuild of iTunes as set out in Troubleshooting issues with iTunes for Windows updates.

Or lastly try rolling back to the last build of iTunes that worked for you. See iTunes installers for download links. If you're rolling back from 12.4.0.119 to 12.3.3.17 or 12.3.2.35, for example, then you'll also need to roll back the library database in the manner described in Empty/corrupt iTunes library after upgrade/crash. The tip includes suggestions for reintroducing any recent purchases so at worst you lose a few playcounts and/or a recently created playlist.

tt2