paulfromindio
Level 1 (6 points)
iTunes

Q: Outlook 2016 contacts & calendar sync not updating

Running Windows 10 (fresh install)

Outlook 2016 (fresh install)

iTunes 12.3

iPhone 5 9.0.2

USB sync mandatory due to client restrictions (no Wi-Fi or iClouds allowed)

 

I have the initial sync of the calendar and contacts and the combined system listed above will not permit an update of the contacts & calendar from Outlook 2016 to the phone.  Phone has been reset, iTunes reinstalled and I have reinstalled the mail contacts on the phone all over again.

 

The mail accounts do not have any options for contacts or calendar.  I have used the option to replace contacts, calendar and notes on the phone with the info on the computer.  No Go.

 

My once treasured smartphone is now accompanied with a slip of paper with updated info on it.  Useless.

iPhone 5, iOS 9.0.2

Posted on Oct 17, 2015 9:39 AM

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paulfromindio

Q: Outlook 2016 contacts & calendar sync not updating

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  • Helpful answers

  • by BringTenAnts,

    BringTenAnts BringTenAnts Oct 20, 2015 7:23 AM in response to paulfromindio
    Level 1 (0 points)
    Oct 20, 2015 7:23 AM in response to paulfromindio

    Correctly stated. What's the answer?

    Don't bother buying Outlook 2016 if your goal is to sync your contacts on your PC with your iPhone?

  • by paulfromindio,

    paulfromindio paulfromindio Oct 20, 2015 7:52 AM in response to BringTenAnts
    Level 1 (6 points)
    iTunes
    Oct 20, 2015 7:52 AM in response to BringTenAnts

    I have no idea what the answer is.  I've tried everything but apparently this has happened before and it eventually gets fixed.  It does however significantly devalue the phone due to lack of support and letting this fester as it has.

  • by paulfromindio,

    paulfromindio paulfromindio Oct 21, 2015 4:01 PM in response to paulfromindio
    Level 1 (6 points)
    iTunes
    Oct 21, 2015 4:01 PM in response to paulfromindio

    And I'll add that even after today's 9.1 update and todays iTunes update this STILL doesn't sync.  No changes and no improvements in three weeks.  Have to look at a Windows 10 phone real real soon.

  • by paulfromindio,

    paulfromindio paulfromindio Jan 1, 2016 2:44 PM in response to paulfromindio
    Level 1 (6 points)
    iTunes
    Jan 1, 2016 2:44 PM in response to paulfromindio

    And I'll add that after the 9.2 update and the iTunes 12.3.2 update and a call to Apple yesterday there doesn't appear to be any urgent need to address this omission.

  • by mark.fromm@yahoo.com,

    mark.fromm@yahoo.com mark.fromm@yahoo.com Feb 25, 2016 4:06 PM in response to paulfromindio
    Level 1 (0 points)
    Feb 25, 2016 4:06 PM in response to paulfromindio

    Following a lengthy series of polite discussions with Apple Support (Case 1038541963) , I was called today by a gentleman from Product Support.  The Engineering Department wanted him to "reset my expectations".  He informs that iTunes 12.3 is not ready to fully support Outlook 2016 USB sync.  Apple feels this is old technology and we should be using the cloud to sync.  Note: my setup had been working perfectly for years prior to installing Outlook 2016; now there are several serious issues.  My emails to Apple document the product issues in detail.

     

    Upcoming version of iTunes 12.4 MAY solve some problems.  There is no release date available.

     

    There is a problem with iCloud contact sync where large contact notepads may be truncated.  No solution for that either.  Apparently it is a management decision to Not Assign resources to these problems.

     

    I am informed that to raise this issue to a higher level of importance, your feedback should be posted at www.apple.com/feedback

     

    Please do so.

  • by sfromgi,

    sfromgi sfromgi Jun 3, 2016 12:11 AM in response to paulfromindio
    Level 1 (8 points)
    iTunes
    Jun 3, 2016 12:11 AM in response to paulfromindio

    I have the same issue. I have been syncing my outtlook (datafile) contacts with my iphone via USB and itunes for years.  Then I upgraded to outlook 2016, and the outlook sync wiped out my contacts from the phone, and wont sync any of my outlook contacts to the phone.  iCould has no way to sync from outlook to iphone either (only the other way round).

     

    I tried putting all my contacts in a hotmail account, and installing outlook on the phone, but this doesnt put the contacts into the iphone contacts, so they cant be used to make phone calls.

     

    This is a showstopping disaster - there exist no solution to sync contacts from outlook (the master) to iphone.

     

    I see that itunes has an option to sync with "windows contacts", but I cant find what these are - I dont have any. They are not the outlook contacts, and they are not the windows ID email's contacts either, so this is not going to work.

     

    Time to switch to android?

  • by paulfromindio,

    paulfromindio paulfromindio Jun 3, 2016 1:04 AM in response to sfromgi
    Level 1 (6 points)
    iTunes
    Jun 3, 2016 1:04 AM in response to sfromgi

    iTunes 12.4 will sync with Outlook 2016 but you have to have an MSI install not a click to run install which is by far the most common.  Still a broken feature in my mind.

     

    I refuse to reinstall Office just to get iTunes to work.  Check this out -  If you can’t sync your Outlook contacts and calendars to your iPhone, iPad or iPod touch using iTunes for Windows - Appl…

  • by david.min,

    david.min david.min Jul 30, 2016 7:36 AM in response to paulfromindio
    Level 1 (4 points)
    iTunes
    Jul 30, 2016 7:36 AM in response to paulfromindio

    so my only option is to use icloud to sync my calendar.  This seems very convoluted to me. 

  • by Denise Woodcock,

    Denise Woodcock Denise Woodcock Jul 31, 2016 12:38 PM in response to david.min
    Level 2 (407 points)
    iBooks
    Jul 31, 2016 12:38 PM in response to david.min

    When I purchased my Windows 10 PC I auto set up my Outlook 365 (I presume this is the 'click to run' mentioned above) and it failed to synch.  Once I re-set up manually synching began again.

  • by Markwr400426,

    Markwr400426 Markwr400426 Aug 18, 2016 2:02 PM in response to paulfromindio
    Level 1 (4 points)
    iTunes
    Aug 18, 2016 2:02 PM in response to paulfromindio

    August 2016 and still not fixed. The iPhone is supposed to be a smart phone, and I've found the calendar and contacts to be incredibly useful tools for my phone. Please fix this Apple. You normally do it better than anybody else, but not this time.