RobNeff
Level 1 (0 points)

Q: Nhl gamecenter restore

JUst bought GameCenter Live through my iPhone. Went to restore the subscription on my AppleTV and the app claims it is unable to connect to the iTunes Store. The AppleTV can connect to the itunes store just fine though. I checked by testing my ability to rent a movie. Not impressed. Anyone get this to work?

Posted on Oct 17, 2015 7:03 PM

by RobNeff,Solvedanswer
RobNeff RobNeff
Level 1 (0 points)
A:

Okay, I have this resolved. For anyone in a similar situation, you're not going to like it, but it works.

 

Step #1: Demand a refund from the iTunes Store for your $130 in-app purchase. Instructions on doing that can be found here: http://www.imore.com/how-to-get-refund-itunes-app-store

Be sure to explain to them that the subscription is supposed to work on any device using the same subscription. Also point them to the refund policy at nhl.com, which states that if you had bought it from their website instead of through the app you would have had 5 days to cancel and ask for a refund. Point out that you're within that window (or, if you're not, neglect to mention that detail and see what happens. I was within the window).

 

Step #2: Wait until they email you stating that you're getting a refund (took a little over 24 hours for me). Smile briefly, then remember you still can't watch the Blackhawks crush the other teams on their road to their next Stanley Cup.

 

Step #3: Swallow your pride and buy the subscription through the NHL website. Curse a few times if that helps.

 

Step #4: Delete your NHL app from your phone, then reinstall it. Do the same for any other IOS device you have.

 

Step #5: Reinstall the app. This time, instead of restoring purchases (which have been voided by your friendly neighborhood apple support person), sign in using your NHL credentials.

 

Step #6: Watch the games. Enjoy!

 

Step #7: Wait patiently for the refund they promised would arrive in 10 business days. Remember, it's apple and they promised. It'll happen.

 

I hope that's helpful to someone. I have learned my lesson -- I will never again purchase NHL packages, or any other sports package, through the app store. It's not their fault, but it's just too damned hard for the developers to work across platforms, apparently.

Posted on Oct 19, 2015 3:44 PM

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RobNeff

Q: Nhl gamecenter restore

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  • Helpful answers

  • by sterling r,

    sterling r sterling r Oct 18, 2015 7:16 AM in response to RobNeff
    Community Specialists
    Oct 18, 2015 7:16 AM in response to RobNeff

    Hello there RobNeff,

     

    It sounds like you purchased GameCenter Live on your phone and for some reason it is not activating correctly on your Apple TV when you try to sign in. I would first restart the Apple TV and try accessing it again:

     

    How to restart your Apple TV

    On your Apple TV, go to Settings > General > Restart.

     

    If that doesn't get it going, it looks like you may need to reach out to the GameCenter Live support staff for additional assistance:

     

    Contact Apple TV content providers

    NHL

    • Available worldwide except in Finland, Denmark, Norway, and Sweden
    • Subscription required
    • Billing, account, or technical support
    • Or call: 
         
      • North America: 866-210-6349
        •  
      • Outside North America: 407-708-1356

     

    Although you shouldn't need to, another step you can take is to restore the Apple TV using iTunes and a micro USB cable. 

    Restore your Apple TV (2nd and 3rd generation)

    Restore your Apple TV in iTunes

    For this process, which installs the latest software and reverts the device to factory settings, you'll need:

    • A micro-USB cable (sold separately).
      Micro-USB cables used only to charge a device won't work for this process.
    • A computer with iTunes. Make sure that you have the latest version.
    • A high-speed Internet connection.

    Follow the steps below to restore in iTunes:

    1. Disconnect the power and HDMI cables from the Apple TV.
    2. Open iTunes on your computer.
    3. Find out which Apple TV model you have.
    4. Connect your Apple TV to your computer.
      Apple TV (2nd generation): Connect one end of the micro-USB cable to the back of your Apple TV, and the other end to one of your computer's USB ports.
      Apple TV (3rd generation): Connect one end of the micro-USB cable to the back of your Apple TV, and the other end to one of your computer's USB ports. Connect the power cable from your Apple TV to a power outlet.
    5. From the Apple TV summary page in iTunes, click Restore Apple TV. This step might take some time, depending on the speed of your Internet connection.

      If you don't see the restore screen in iTunes, find your device.
    6. During the restore, do not unplug any cables.
    7. After the restore process completes and the Apple TV icon disappears from iTunes, disconnect the micro-USB and power cable (if applicable).
    8. Reconnect your Apple TV to your TV and plug it back in to a power source.

    If you leave your Apple TV plugged in to your computer after restoring, it might loop back into restore mode. If this happens, unplug all of the cables from the Apple TV, then connect to your TV normally.

     

    CLOS

  • by RobNeff,

    RobNeff RobNeff Oct 18, 2015 10:59 AM in response to sterling r
    Level 1 (0 points)
    Oct 18, 2015 10:59 AM in response to sterling r

    Unfortunately this did not solve my problem. No one ever answers at the customer "service" number (just put on hold forever). Did a restore using iTunes, and all it did was wipe out my original settings on my other apps. It did nothing to improve the situation with my NHL Gamecenter live subscription. Funny, it seems to be able to contact the iTunes store if I attempt (but don't follow through) purchasing the subscription AGAIN for my apple tv. But it can't contact the iTunes store to restore my existing subscription. Total ripoff. Requesting refund ... we'll see how that goes ....

  • by RobNeff,

    RobNeff RobNeff Oct 18, 2015 12:33 PM in response to RobNeff
    Level 1 (0 points)
    Oct 18, 2015 12:33 PM in response to RobNeff

    I finally got through to customer support a while ago. They emailed me the following directions to link my purchase to my NHL account. These steps did NOT work for me, and I am pursuing a refund. But I am posting them here in the hopes that someone will find them useful.

     

    Greetings,

    Thank you for contacting NHL GameCenter Live with your inquiry. If you have purchased the subscription through the application you will need to link your purchase to your NHL account. Please try the following and see if this helps:

    - Please Force Close the NHL app by pressing the Apple button twice, and then sliding the NHL app up.
    - Delete the application by long pressing on the NHL icon, and then pressing the 'x' in the corner.
    - Now visit the App Store and re-install the NHL App
    - You will need to agree to the Terms of Service
    - Do NOT sign in to your account, please bypass this option
    - When prompted, ENABLE geolocation
    - You can turn on 'push notifications' if you would like them, but they are not required

    - Now that you are in the NHL app, read below
    *iPhone: select 'More' in the bottom-right corner
    *iPad: select the three horizontal lines in the top-left corner

    - Now select 'Settings' or 'Preferences'
    - Click "Restore Previous Purchases"
    - Now select 'NHL Sign In' and either sign in to your NHL account, or register a new account

    *If these steps do not work you can contact iTunes/Google Play and request a cancellation/refund and purchase through the website.

    Please let us know if you need any further help.

    Best regards,
    NHL Support

    NHL Support

  • by RobNeff,Solvedanswer

    RobNeff RobNeff Oct 19, 2015 3:44 PM in response to RobNeff
    Level 1 (0 points)
    Oct 19, 2015 3:44 PM in response to RobNeff

    Okay, I have this resolved. For anyone in a similar situation, you're not going to like it, but it works.

     

    Step #1: Demand a refund from the iTunes Store for your $130 in-app purchase. Instructions on doing that can be found here: http://www.imore.com/how-to-get-refund-itunes-app-store

    Be sure to explain to them that the subscription is supposed to work on any device using the same subscription. Also point them to the refund policy at nhl.com, which states that if you had bought it from their website instead of through the app you would have had 5 days to cancel and ask for a refund. Point out that you're within that window (or, if you're not, neglect to mention that detail and see what happens. I was within the window).

     

    Step #2: Wait until they email you stating that you're getting a refund (took a little over 24 hours for me). Smile briefly, then remember you still can't watch the Blackhawks crush the other teams on their road to their next Stanley Cup.

     

    Step #3: Swallow your pride and buy the subscription through the NHL website. Curse a few times if that helps.

     

    Step #4: Delete your NHL app from your phone, then reinstall it. Do the same for any other IOS device you have.

     

    Step #5: Reinstall the app. This time, instead of restoring purchases (which have been voided by your friendly neighborhood apple support person), sign in using your NHL credentials.

     

    Step #6: Watch the games. Enjoy!

     

    Step #7: Wait patiently for the refund they promised would arrive in 10 business days. Remember, it's apple and they promised. It'll happen.

     

    I hope that's helpful to someone. I have learned my lesson -- I will never again purchase NHL packages, or any other sports package, through the app store. It's not their fault, but it's just too damned hard for the developers to work across platforms, apparently.