spclarkejr
Level 1 (0 points)

Q: icloud will not back up even when i have enough storage

i have an iPhone 6 and i have the full 5GB available in iCloud but it will not back up at all.

 

How do i fix this.???

iPhone 6, iOS 9.0.2

Posted on Oct 17, 2015 7:21 PM

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spclarkejr

Q: icloud will not back up even when i have enough storage

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  • by joe_7399,

    joe_7399 joe_7399 Oct 18, 2015 7:14 AM in response to spclarkejr
    Community Specialists
    Oct 18, 2015 7:14 AM in response to spclarkejr

    Hello spclarkejr,

     

    Thanks for using the Apple Support Communities!

     

    I understand that you are having difficulties backing up your iPhone to iCloud. You mention that you have the full 5GB of iCloud storage available; are you receiving an error that refers to available space? 

     

    The following article has a lot of great troubleshooting if you are unable to create a backup in iCloud. 

     

    Get help backing up your device in iCloud - Apple Support

     

    If the issue continues, please let us know and provide any other information about the situation that you think may be relevant. 

     

    Have a great day!

  • by spclarkejr,

    spclarkejr spclarkejr Oct 18, 2015 7:59 AM in response to joe_7399
    Level 1 (0 points)
    Oct 18, 2015 7:59 AM in response to joe_7399

    Joe,

     

    yes I'm getting the error that "iCloud couldn't back up at this time due to no space availabl. When I click on manage storage it shows that there isn't any data available to back up. I have had iPhones for years and have never had this problem until the IOS 9.0.2 update.

     

    please advise how this is fixed.

     

    Thank you