pinggwo
Level 1 (0 points)

Q: Cannot uninstall iTunes, 34BE82C4-E596-4e99-A191-52C6199EBF69\GetLastError. 5 jams up the process.  How to fix this?

34BE82C4-E596-4e99-A191-52C6199EBF69\GetLastError. 5 appears when I try to uninstall iTunes from the control panel in Windows10 64bit.  When I click OK, the uninstall rolls back and all is as before.  I have been frustrated by this for over a year now, previously in Windows7.  There appears to be no way to update iTunes without doing a system recovery, which I am loath to do. 

Windows 10, HP desktop

Posted on Oct 18, 2015 12:49 AM

Close
pinggwo

Q: Cannot uninstall iTunes, 34BE82C4-E596-4e99-A191-52C6199EBF69\GetLastError. 5 jams up the process.  How to fix this?

  • All replies
  • Helpful answers

  • by Brett L,

    Brett L Brett L Oct 18, 2015 12:54 PM in response to pinggwo
    Community Specialists
    Oct 18, 2015 12:54 PM in response to pinggwo

    Good day pinggwo,

     

    If you are having issues with uninstalling iTunes from your Windows computer, I would suggest that you follow the steps in this article - Remove and reinstall iTunes and related software components for Windows Vista, Windows 7, or Windows 8.

     

    Thanks for using Apple Support Communities.

     

    Safe computing.

  • by turingtest2,

    turingtest2 turingtest2 Oct 18, 2015 5:08 PM in response to pinggwo
    Level 10 (88,318 points)
    Apple TV
    Oct 18, 2015 5:08 PM in response to pinggwo

    If Brett's link hasn't helped  then for general advice see Troubleshooting issues with iTunes for Windows updates.

     

    The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach.

     

    Review the other boxes and the list of support documents further down the page in case one of them applies.

     

    The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to anolder version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.

     

     

     

    Your library and device backups should be unaffected by these steps but there are links to backup and recovery advice should it be needed.

     

     

     

    If the issue persists and you have a 64-bit system try the for older video cards version which is a 64-bit installer for mostly 32-bit code, similar to all 64-bit versions of iTunes up to 12.1.

     

     

    If you've tried the above without success then see the method in Install missing components. What component fails to install, and what error message does it give? See this post for steps to produce detailed logs of the installation which may reveal why iTunes won't install. Look for words like failed or error.

     

     

    tt2

  • by pinggwo,

    pinggwo pinggwo Oct 18, 2015 10:52 PM in response to turingtest2
    Level 1 (0 points)
    Oct 18, 2015 10:52 PM in response to turingtest2

    To clarify:  When I try to do step one, removing iTunes through the control panel, the process is blocked by an error message: 34BE82C4-E596-4e99-A191-52C6199EBF69\GetLastError: 5, and when I clear that message by clicking "okay", the uninstall process rolls back to the beginning as though nothing has happened, and that is correct: Exactly nothing has happened, except the iTunes shortcut gets removed from the taskbar.  So, if I cannot get past step one, then I cannot get to steps two, three, four, etc.  I long ago printed out all of that stuff, but it does me no good unless I can  accomplish the first task, which is remove iTunes through the control panel, Programs and Features. 

  • by turingtest2,

    turingtest2 turingtest2 Oct 18, 2015 11:13 PM in response to pinggwo
    Level 10 (88,318 points)
    Apple TV
    Oct 18, 2015 11:13 PM in response to pinggwo

    When you look in the programs and features control panel which Apple components are installed? Have you tried removing these one at a time in reverse alphabetical order? For a component that fails to uninstall try repairing it and then try uninstalling again. If it still won't uninstall move on to the next component. When you have uninstalled the components that will uninstall move onto the next phase in the second box  which is to delete some named folders. Reboot. Try installing again. How far do you get?

     

    tt2

  • by pinggwo,

    pinggwo pinggwo Oct 25, 2015 11:49 PM in response to turingtest2
    Level 1 (0 points)
    Oct 25, 2015 11:49 PM in response to turingtest2

    The components as listed in the removal instructions are not in alphabetical order, so I do not understand what you mean by "reverse" alphabetical order.  Even if I remove them in the reverse order that they are listed in the original uninstall directions, how do I know that iTunes will not still be blocked from uninstalling by the "34BE82C4-E596-4e99-A191-52C6199EBF69\GetLastError: 5" error message?  Then I will have pretty much screwed up everything and will likely have to do a destructive recovery.  I would rather wait until this computer dies and then start all over again with the new one.

  • by turingtest2,

    turingtest2 turingtest2 Oct 26, 2015 1:51 AM in response to pinggwo
    Level 10 (88,318 points)
    Apple TV
    Oct 26, 2015 1:51 AM in response to pinggwo

    Apple's guide says to remove the components in this order:

    1. iTunes
    2. Apple Software Update
    3. Apple Mobile Device Support
    4. Bonjour
    5. Apple Application Support

     

    Reverse alphabetical order is a shorthand for:

    1. iTunes
    2. Bonjour
    3. Apple Software Update
    4. Apple Mobile Device Support
    5. Apple Application Support

     

    which should be just as effective. Apple Application Support is removed last after all items that depend on it have been removed. iTunes is removed first as it is dependent on AAS, AMDS & Bonjour. The order of AMDS, ASU and Bonjour shouldn't matter since there are no interdependencies.

     

    If an uninstall is blocked then attempting a repair followed by removal may work. Either way you move on to the next component. When all that will uninstall has been uninstalled you proceed to the manual folder deletions as set out in the user tip, reboot, then try installing the current build.

     

    There are further notes in the user tip but a recent addition that might not have been there when you looked previously is the link to http://go.microsoft.com/?linkid=9779673, a Windows 10 compatible version of the Microsoft Program Install and Uninstall Fix-It tool. This may be able to drive through the removal or installation of the different components.

     

    tt2