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Oct 18, 2015 11:14 AM in response to ramana.adlaby joe_7399,Greetings ramana.adla,
Thanks for using the Apple Support Communities!
I understand that you are having an issue hearing audio from your iPhone while on a phone call. Depending on the sound issue, there may be different troubleshooting steps that I would suggest.
If you are experiencing no sound from the receiver, read over and work through the steps in the following article.
If you are not able to hear audio from the speaker on the iPhone while on a call, the next article’s troubleshooting steps will be appropriate.
Cheers!
