Q: My Apple watch stuck in infinite loop turning off and on
My watch was not charging. I went to an apple store and was recommended to unpair my watch and reset it. I tried using the app to do this but wouldn't happen. I procede to do this using the reset option on the watch. It completed the reset and asked me to pair watch with phone using app. I started the process of pairing and then apple watch reset itself before completing pairing with phone. Now it's stuck in an infinite loop of turning off and on asking to pair with phone and then shutting off again.
Posted on Oct 18, 2015 12:49 AM
Hi
Try force restarting both devices (the iPhone first, followed immediately by the watch, whilst the iPhone is still restarting):
- Force restart iPhone: press and hold both the Sleep/Wake and Home button for around 10 seconds, until you see the Apple logo.
- Force restart Apple Watch: press and hold both the side button and Digital Crown for around 10 seconds, until you see the Apple logo.
If that does not help, contact Apple Support with a view to having your watch checked under warranty:
https://www.apple.com/support/watch/contact/
"If you see the Apple logo .. during startup, and your Apple Watch appears to restart or never fully starts up, contact Apple Support"
If your Apple Watch doesn't respond or won't turn on - Apple Support
Posted on Oct 18, 2015 12:54 AM