deano_H

Q: Mail won't connect to server?

Mail running on 10.5.8.

 

For some reason Mail receives but no longer send emails using BTinternet IMAP account.

This worked before my dad took this laptop on holiday and used it in conjunction with his iPhone as a modem / tethered hotspot.

 

I have tried deleting the email account from Mail and resetting it up again, but this fails.

When trying to set it up now, I am unable to even get past the initial screen so that Mail fully loads and allows me a manual setup via preferences.

 

The Mail setup wizard just cycles on connecting to mail server.

It seems OK on the incoming side of things but wont handshake with the outgoing server, they are both mail.btinternet.com

 

I'm posting here as I am not sure where to go re this issue!

Any ideas where I can start with this?

 

Many thanks for any assistance.

Posted on Oct 18, 2015 5:38 AM

Close

Q: Mail won't connect to server?

  • All replies
  • Helpful answers

Previous Page 2
  • by dianeoforegon,

    dianeoforegon dianeoforegon Oct 26, 2015 11:26 AM in response to deano_H
    Level 5 (5,298 points)
    Oct 26, 2015 11:26 AM in response to deano_H

    Normally, you look in your User's Library for a corrupt preference, but I suspect the network file could be at the root level.

     

    Macintosh HD Root folders

      Applications

      Library <---this is the root Library

      System > Library (best to stay out of this Library)

      Users > Library <-----this is your User's Library

     

    Testing in a new User will quickly tell you if the problem is system wide or if it's your User's folder that contains the problem.

     

    CREATE A NEW USER

    Go to System Preferences --> Create a New User in Users & Groups.

    Switch to the New User by logging out under the Apple in the Menu bar

    Log into new User

     

    Do you still see the issue?

     

        If yes, then the problem is with your base files.

        If no, then the problem is in your User's folder.

     

    If the problem is in your User's folder, try deleting com.apple.systempreferences in your User's Library.

     

    If the problem is at the base level try deleting files in the root Library/Preferences folder with networkextension in the name. I have three. Not sure what files are created in 10.5.

     

    /Preferences/com.apple.networkextension.cache.plist

    Preferences/com.apple.networkextension.necp.plist

    /Preferences/com.apple.networkextension.plist

     

    Hope this helps!

Previous Page 2