I am having problems performing an iCloud back up on my iPhone 6 plus. Every time a back up is performed the following message always appears "The latest back up could not be completed". I have not previously had a problem with my iCloud backup on

I'm still having this issue. I've done everything suggested including restoring network settings and deleting old iCloud backups. Now there are no iCloud backups and iCloud can't even find my phone. When i try to initiate a backup it looks as though it's beginning to work but finishes in less than a minute and nothing has happened. I hope Apple releases a fix for this soon.

I have the same issue! I've been trying everything including what Demo user has tried but nothing happened. I'm really frustrated. Wearily my iPad 2 with iOS 9.1 has no problem. The only thing that I haven't tried is restoring the iOS. Do you guys have anything else different that I would try?

I have been having the same issue. As part of my job I have up to 30 people a day make new iCloud backup and at least 10 of them are having this issue, all have iOS 9.1. All I can hope is that when they release 9.3 that it takes care of this.

This is my very first Reply to any problems in the Apple Support Community, so I am sorry if I am wrong or if it does not work.

I had the same problem when trying to backup my iPad. I read somewhere on another support site that turning off Background App Refresh worked for one of the people posting there. So I tried it and it worked.

I don't remember where I saw Background App Refresh on my iPad. But on my iPhone 5s, if I go to the following, it is showing here: Settings, General, Background App Refresh. Don't forget to turn App Refresh back on after backup if you need that feature active.

I sincerely hope that this works for you, and I apologize if anyone else has already suggested it, or if the problem has already been resolved.

I am unaware of any updates to fix this as of January 2nd, 2016.

I am still having the same issues. Having completed several network resets, deleting of unused back-ups, hard resetting, and finally deleting the most recent back-up after the wait period and then conducting an attempted back-up with no luck.

I have also completed a factory reset and re-installed everything from an iTunes back-up and iCloud still fails at completing a back-up.

As of right now (1/2/16), Chat Support tells me that they are "working on it" aka tough doo-doo.

Any other ideas?

These steps do not work for my iPad mini.

Same with me on an iPhone 6s. Wasted tremendous amount of time trying to do what should be the most basic of functions. "error" messages singularly unhelpful. More than disappointed with Apple.

Same here. Can't enable iCloud Backup. Talked to Apple, done a full restore with no success.

Hi,

I already did the reset of my network settings on my iphone 6s plus but still I could not backup from icloud.

Please help 😟

Same for me...

I had the same problem with my iPhone 6. The only way I could get a back up to complete was to exclude photos from the back. Since iCloud photos was also disabled, this was not a viable solution, as I wanted a backup of my photos. In the end, I deleted all the backups for my phone and enable iCloud photos. Once I did this I was able to do a full regular back up on my phone. Note that this started with the iOS 9 .0 update and persisted through three subsequent updates.

Bottom line for me: enable iCloud photos before backup

Same problem for me called the support line spend a lot of time on phone tries everything no solution

they told me they will escalate to higher level and someone will contact me they never called back...

its time to take this to social media and tell everyone not to buy iphone until they can resolve this

meanwhile i am paying monthly storage charges to apple icloud service

this is ridiculous.....

I have been having this problem for 20 weeks now. The only reason I know it has been 20 weeks is a pop up shows up on my phone and tells me so. It won't even let me back up to iTunes. I called apple in december 2015 and they told me in two weeks there would be a fix. Just waiting for two weeks to get here.

iPhone 6+

i tried your recommendations, and many others in this forum still can not back up message:after trying to backup for 15 minutes so

the following message comes up

" The backup can not be completed " last backup:never

i don't understand why no one from apple development team providing all of us for solution

they only want collect $ for icloud storage that we can not use....

Not being able to backup to icloud has returned for me. It actually worked 10 days out of 2 weeks and I was real happy thinking the ios 9.2.1 had finally fixed the problem, but of course not. The phone has not backed up for 6 days now. Strangely, the photostream has also stopped working. I don't know if the two are related, but it's extremely frustrating. I haven't been able to get the icloud backup to work consistently since updating to 9.0 back in October, but now the photostream doesn't work either. Has anyone actually found a consistent fix for this problem?