HT204187: If Mail on your Mac keeps asking for your password

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DavJam
Level 1 (4 points)

Q: Why has Mail stopped working in El Capitan?

I have installed El Capitan and my Apple has decided to scramble my wife's and my email accounts.  There are now random emails appearing in folders that they don't belong to.  "Archive" folder is full of rubbish - some of which is important. and there is a new folder under "Inbox" that appears to be linked to my wife's account and can't be deleted.

 

Doesn't Apple test these things anymore before telling us to update?

 

The Mail version I am using is 9.0 and I believe was updated with El Crapitan.

Posted on Oct 18, 2015 9:16 AM

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DavJam

Q: Why has Mail stopped working in El Capitan?

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  • by Csound1,

    Csound1 Csound1 Oct 18, 2015 9:19 AM in response to DavJam
    Level 9 (50,282 points)
    Desktops
    Oct 18, 2015 9:19 AM in response to DavJam

    DavJam wrote:

     

     

    Doesn't Apple test these things anymore before telling us to update?

    You don't actually think that this happens to everyone do you?

     

    Provide some detail, we are not clairvoyant here.

  • by DavJam,

    DavJam DavJam Oct 18, 2015 9:36 AM in response to Csound1
    Level 1 (4 points)
    Oct 18, 2015 9:36 AM in response to Csound1

    Sarcasm does not help.  If it is happening to everyone then Apple should be moving us back to Yosemite - this is serious if you are trying to run a small business using their software.

     

    My wife and I have separate accounts on a shared iMac.  We both use Mail and we both have inboxes for various email companies, they are:

     

    Mine: Apple iCloud, Talktalk(3 separate accounts), Gmail

    My wife: Apple iCloud, Talktalk(two separate accounts), Googlemail

     

    The following has happen with the update...

    • A new folder has appeared in both accounts under "Inbox" called "Google" which appears to have mostly my wife's emails and cannot be deleted.  In fact the "Delete Mailbox..." on the Mailbox tab is greyed out for all mailboxes.
    • random emails addressed to either of us appear in odds places - where they shouldn't be.  Some are repeated in the proper place.
    • the folder "Archive" has a huge number of emails which appear to be a mixture of all of our emails, some of which were deleted years ago.

     

    I have tried rebuild but nothing seems to happen.

  • by Csound1,

    Csound1 Csound1 Oct 18, 2015 9:46 AM in response to DavJam
    Level 9 (50,282 points)
    Desktops
    Oct 18, 2015 9:46 AM in response to DavJam

    It is not happening to 'everyone',

     

    The archive folder is created by Google, it used to be called All Mail, Google don't delete anything, you can turn it off using Google control panel settings, the random folder is also theirs, contact them about it.

     

    I do run a small business, but I avoid Google like the plague it is.

     

    Disable your Google accounts and see if the mess subsides.

     

    Do your wife and you have separate user accounts on the Mac, or do you mix them up from the start.