sfermanis
Level 1 (0 points)

Q: 2011 Macbook pro running really slow/freezing....

Hi.  My 2011 MacBook Pro is running really slow.  A few months ago it completely froze and crashed.  I searched on the Dell, got it restarted. Bought an external seagate to back up.  I went through files, videos, movies, pictures etc and deleted as much as I could. It is still running slow.

I have done the disk repair. Safari and Firefox seem to be worse so I installed and am using Google Chrome. ( i couldnt get youtube video's to play on the others). I tried to back up last night again and it failed.

I did the etresoft etrecheck and here is the report. I am NOT a computer genius so if you leave any instructions, please remember that... :O)

EtreCheck version: 2.5.5 (215)

Report generated 10/18/15 3:02 PM

Runtime 2:12

Download EtreCheck from http://etresoft.com/etrecheck

 

Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.

 

Hardware Information: (What does this mean?)

    MacBook Pro (13-inch, Late 2011)

    [Click for Technical Specifications]

    [Click for User Guide]

    MacBook Pro - model: MacBookPro8,1

    1 2.4 GHz Intel Core i5 CPU: 2-core

    4 GB RAM

            BANK 0/DIMM0

            2 GB DDR3 1333 MHz ok

        BANK 1/DIMM0

            2 GB DDR3 1333 MHz ok

    Bluetooth: Old - Handoff/Airdrop2 not supported

    Wireless:  en1: 802.11 a/b/g/n

    Battery: Health = Normal - Cycle count = 511 - SN = 9G1450TWRD3MA

 

Video Information: (What does this mean?)

    Intel HD Graphics 3000 - VRAM: 384 MB

        Color LCD 1024 x 768

 

System Software: (What does this mean?)

    OS X Lion 10.7.5 (11G63) - Time since boot: less than an hour

 

Disk Information: (What does this mean?)

    ST9500325ASG disk0 : (500.11 GB) (Rotational)

        disk0s1 (disk0s1) <not mounted> : 210 MB

        Macintosh HD (disk0s2) / : 499.25 GB (377.63 GB free) - 7 errors

Drive failure!

        Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

 

    MATSHITADVD-R   UJ-8A8   ()

 

USB Information: (What does this mean?)

    Apple Inc. FaceTime HD Camera (Built-in)

    Apple Inc. Apple Internal Keyboard / Trackpad

    Apple Inc. BRCM2070 Hub

        Apple Inc. Bluetooth USB Host Controller

    Apple Computer, Inc. IR Receiver

 

Thunderbolt Information: (What does this mean?)

    Apple, Inc. MacBook Pro

 

System Launch Agents: (What does this mean?)

    [loaded]    com.apple.SafariNotificationAgent.plist - /usr/libexec/SafariNotificationAgent: Executable not found!

 

Launch Agents: (What does this mean?)

    [running]    com.canon.MFManager.plist [Click for support]

    [loaded]    com.oracle.java.Java-Updater.plist [Click for support]

    [running]    jp.co.canon.ScanGearMF.appl.Canon-MF-Scan-Agent.plist [Click for support]

 

Launch Daemons: (What does this mean?)

    [loaded]    com.adobe.fpsaud.plist [Click for support]

    [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]

    [loaded]    com.oracle.java.Helper-Tool.plist [Click for support]

 

User Launch Agents: (What does this mean?)

    [loaded]    com.adobe.ARM.[...].plist [Click for support]

    [failed]    com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist [Click for details]

    [loaded]    com.google.keystone.agent.plist [Click for support]

 

User Login Items: (What does this mean?)

    iTunesHelper    Application Hidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

    fuspredownloader    UNKNOWN Hidden (missing value)

    AdobeResourceSynchronizer    Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)

    Dropbox    Application  (/Applications/Dropbox.app)

 

Other Apps: (What does this mean?)

    [running]    [0x0-0x14014].com.getdropbox.dropbox

    [running]    [0x0-0x28028].com.etresoft.EtreCheck

    [running]    [0x0-0x6006].com.google.Chrome

 

Internet Plug-ins: (What does this mean?)

    AmazonMP3DownloaderPlugin101736: Version: AmazonMP3DownloaderPlugin 1.0.17 - SDK 10.4 [Click for support]

    FlashPlayer-10.6: Version: 19.0.0.207 - SDK 10.6 [Click for support]

    AdobePDFViewerNPAPI: Version: 11.0.11 - SDK 10.6 [Click for support]

    AdobePDFViewer: Version: 11.0.11 - SDK 10.6 [Click for support]

    Flash Player: Version: 19.0.0.207 - SDK 10.6 Outdated! Update

    QuickTime Plugin: Version: 7.7.1

    SharePointBrowserPlugin: Version: 14.5.6 - SDK 10.6 [Click for support]

    Unity Web Player: Version: UnityPlayer version 4.5.1f3 - SDK 10.6 [Click for support]

    Silverlight: Version: 5.1.10411.0 - SDK 10.6 [Click for support]

    DirectorShockwave: Version: 12.0.7r148 - SDK 10.6 [Click for support]

    JavaAppletPlugin: Version: Java 8 Update 60 build 27 Check version

 

3rd Party Preference Panes: (What does this mean?)

    Flash Player  [Click for support]

    Java  [Click for support]

    Perian  [Click for support]

 

Time Machine: (What does this mean?)

    Time Machine not configured!

 

Top Processes by CPU: (What does this mean?)

         2%    fontd

         2%    hidd

         1%    Google Chrome Helper(5)

         0%    Google Chrome

         0%    WindowServer

 

Top Processes by Memory: (What does this mean?)

    573 MB    Google Chrome Helper(5)

    209 MB    Google Chrome

    82 MB    mds

    78 MB    Dropbox

    37 MB    Dock

 

Virtual Memory Information: (What does this mean?)

    1.25 GB    Free RAM

    2.75 GB    Used RAM

    0 B    Swap Used

 

Diagnostics Information: (What does this mean?)

    Oct 18, 2015, 02:32:04 PM    Self test - passed

    Oct 17, 2015, 09:41:55 PM    ~/Library/Logs/DiagnosticReports/quicklookd_2015-10-17-214155_[redacted].crash

    Oct 17, 2015, 08:54:05 PM    ~/Library/Logs/DiagnosticReports/PluginProcess_2015-10-17-205405_[redacted].cra sh

    Oct 17, 2015, 08:45:17 PM    ~/Library/Logs/DiagnosticReports/PluginProcess_2015-10-17-204517_[redacted].cra sh

    Oct 17, 2015, 08:45:04 PM    ~/Library/Logs/DiagnosticReports/PluginProcess_2015-10-17-204504_[redacted].cra sh

    Oct 17, 2015, 08:36:08 PM    ~/Library/Logs/DiagnosticReports/PluginProcess_2015-10-17-203608_[redacted].cra sh

    Oct 17, 2015, 08:35:40 PM    ~/Library/Logs/DiagnosticReports/PluginProcess_2015-10-17-203540_[redacted].cra sh

    Oct 17, 2015, 08:32:55 PM    ~/Library/Logs/DiagnosticReports/PluginProcess_2015-10-17-203255_[redacted].cra sh

    Oct 17, 2015, 08:31:37 PM    ~/Library/Logs/DiagnosticReports/PluginProcess_2015-10-17-203137_[redacted].cra sh

    Oct 17, 2015, 08:23:11 PM    /Library/Logs/DiagnosticReports/mds_2015-10-17-202311_[redacted].crash

    Oct 17, 2015, 08:23:11 PM    /Library/Logs/CrashReporter/mds_2015-10-17-202311_[redacted].crash

    Oct 17, 2015, 08:07:45 PM    ~/Library/Logs/DiagnosticReports/PluginProcess_2015-10-17-200745_[redacted].cra sh

    Oct 17, 2015, 08:04:09 PM    ~/Library/Logs/DiagnosticReports/PluginProcess_2015-10-17-200409_[redacted].cra sh

    Oct 17, 2015, 08:03:45 PM    ~/Library/Logs/DiagnosticReports/PluginProcess_2015-10-17-200345_[redacted].cra sh

    Oct 17, 2015, 08:03:03 PM    ~/Library/Logs/DiagnosticReports/PluginProcess_2015-10-17-200303_[redacted].cra sh

    Oct 17, 2015, 08:02:38 PM    ~/Library/Logs/DiagnosticReports/PluginProcess_2015-10-17-200238_[redacted].cra sh

    Oct 17, 2015, 08:02:12 PM    ~/Library/Logs/DiagnosticReports/PluginProcess_2015-10-17-200212_[redacted].cra sh

    Oct 17, 2015, 07:51:08 PM    /Library/Logs/CrashReporter/mds_2015-10-17-195108_[redacted].crash

    Oct 17, 2015, 07:51:08 PM    /Library/Logs/DiagnosticReports/mds_2015-10-17-195108_[redacted].crash

    Oct 17, 2015, 07:28:29 PM    ~/Library/Logs/DiagnosticReports/ScreenSaverEngine_2015-10-17-192829_[redacted] .crash

    Oct 17, 2015, 06:40:58 PM    ~/Library/Logs/DiagnosticReports/ScreenSaverEngine_2015-10-17-184058_[redacted] .crash

    Oct 17, 2015, 06:39:30 PM    ~/Library/Logs/DiagnosticReports/ScreenSaverEngine_2015-10-17-183930_[redacted] .crash

    Oct 17, 2015, 06:31:34 PM    ~/Library/Logs/DiagnosticReports/ScreenSaverEngine_2015-10-17-183134_[redacted] .crash

    Oct 17, 2015, 06:11:44 PM    /Library/Logs/CrashReporter/mds_2015-10-17-181144_[redacted].crash

    Oct 17, 2015, 06:11:44 PM    /Library/Logs/DiagnosticReports/mds_2015-10-17-181144_[redacted].crash

    Oct 17, 2015, 06:01:02 PM    ~/Library/Logs/DiagnosticReports/PluginProcess_2015-10-17-180102_[redacted].cra sh

    Oct 17, 2015, 05:03:42 PM    ~/Library/Logs/DiagnosticReports/PluginProcess_2015-10-17-170342_[redacted].cra sh

    Oct 17, 2015, 05:03:11 PM    ~/Library/Logs/DiagnosticReports/PluginProcess_2015-10-17-170311_[redacted].cra sh

    Oct 17, 2015, 05:02:44 PM    ~/Library/Logs/DiagnosticReports/PluginProcess_2015-10-17-170244_[redacted].cra sh

    Oct 17, 2015, 05:00:57 PM    ~/Library/Logs/DiagnosticReports/PluginProcess_2015-10-17-170057_[redacted].cra sh

    Oct 17, 2015, 04:56:49 PM    ~/Library/Logs/DiagnosticReports/PluginProcess_2015-10-17-165649_[redacted].cra sh

    Oct 17, 2015, 08:54:55 AM    /Library/Logs/CrashReporter/DropboxHelperInstaller_2015-10-17-085455_[redacted] .crash

    Oct 17, 2015, 08:54:55 AM    /Library/Logs/DiagnosticReports/DropboxHelperInstaller_2015-10-17-085455_[redac ted].crash

    Oct 15, 2015, 09:29:05 PM    ~/Library/Logs/DiagnosticReports/WebProcess_2015-10-15-212905_[redacted].crash

    Oct 15, 2015, 08:00:34 PM    ~/Library/Logs/DiagnosticReports/ScreenSaverEngine_2015-10-15-200034_[redacted] .crash

iPhone 5s

Posted on Oct 18, 2015 12:11 PM

by sfermanis,Solvedanswer
sfermanis sfermanis
Level 1 (0 points)
A:

Hi Linc,

 

Ordered new SSD, formatted, installed OS, time machine back up all external.  Installed new drive and sata cabe.  All up and running. No problems.

Thanks for your help!

Posted on Oct 31, 2015 8:19 PM

Close
sfermanis

Q: 2011 Macbook pro running really slow/freezing....

  • All replies
  • Helpful answers

  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE Oct 18, 2015 1:13 PM in response to sfermanis
    Level 9 (52,776 points)
    Mac OS X
    Oct 18, 2015 1:13 PM in response to sfermanis

    Check to see if you have a kernel panic file.  If so, log and post it per these directions:

     

    https://support.apple.com/en-us/HT201753

     

    Ciao.

  • by Linc Davis,

    Linc Davis Linc Davis Oct 18, 2015 1:22 PM in response to sfermanis
    Level 10 (208,037 points)
    Applications
    Oct 18, 2015 1:22 PM in response to sfermanis

    When you see a beachball cursor or the slowness is especially bad, note the exact time: hour, minute, second.  

    These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

    Launch the Console application in any of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    The title of the Console window should be All Messages. If it isn't, select

              SYSTEM LOG QUERIES ▹ All Messages

    from the log list on the left. If you don't see that list, select

              View ▹ Show Log List

    from the menu bar at the top of the screen.

    Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.

    Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.

    Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

    The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

    Please don't indiscriminately dump thousands of lines from the log into this discussion.

    Please don't post screenshots of log messages—post the text.

    Some private information, such as your name, may appear in the log. Anonymize before posting.

    When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

  • by sfermanis,

    sfermanis sfermanis Oct 19, 2015 3:37 AM in response to Linc Davis
    Level 1 (0 points)
    Oct 19, 2015 3:37 AM in response to Linc Davis

    Thank you Linc. I was so hoping you would answer ---- I will do that as soon as it does it again. ( prob this evening when I get home).

    :O)

  • by sfermanis,

    sfermanis sfermanis Oct 19, 2015 2:05 PM in response to Linc Davis
    Level 1 (0 points)
    Oct 19, 2015 2:05 PM in response to Linc Davis

    Hi,

    Ok this is what I found:

     

    Here is one:

    10/19/15 4:27:22.000 PM kernel: disk0s2: I/O error.

    10/19/15 4:27:33.000 PM kernel: disk0s2: I/O error.

    10/19/15 4:27:44.000 PM kernel: disk0s2: I/O error.

    10/19/15 4:27:56.000 PM kernel: disk0s2: I/O error.

     

    another:

    10/19/15 4:47:15.000 PM kernel: disk0s2: I/O error.

    10/19/15 4:47:18.000 PM kernel: disk0s2: I/O error.

    10/19/15 4:47:29.000 PM kernel: disk0s2: I/O error.

    10/19/15 4:47:50.000 PM kernel: disk0s2: I/O error.

    10/19/15 4:47:53.000 PM kernel: disk0s2: I/O error.

     

    I googled what this is and found another forum where you had posted. 

    Take to Apple store to verify Hard drive failure.  More than likely replace hard drive and SATA cable.

     

    How did I do? lol

     

    thanks for your help -- sheri

  • by Linc Davis,

    Linc Davis Linc Davis Oct 19, 2015 2:33 PM in response to sfermanis
    Level 10 (208,037 points)
    Applications
    Oct 19, 2015 2:33 PM in response to sfermanis

    The startup drive is failing, or there is some other internal hardware fault.

    Back up all data on the drive immediately if you don't already have a current backup. There are ways to back up a computer that isn't fully functional—ask if you need guidance.

    Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.

    If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.

    Keeping your confidential data secure during hardware repair

    Apple also recommends that you deauthorize a device in the iTunes Store before having it serviced.

    *An SSD doesn't need to be zeroed.

  • by sfermanis,

    sfermanis sfermanis Oct 19, 2015 4:33 PM in response to Linc Davis
    Level 1 (0 points)
    Oct 19, 2015 4:33 PM in response to Linc Davis

    Thank you Linc. From reading the other posts, I kind of guessed that was the problem.  I backed up to Time Machine on an external Seagate I bought at the apple store. That will work right?  I dont know what the zero thing is... :O) ....

     

    thanks -- sheri

  • by Linc Davis,

    Linc Davis Linc Davis Oct 19, 2015 5:23 PM in response to sfermanis
    Level 10 (208,037 points)
    Applications
    Oct 19, 2015 5:23 PM in response to sfermanis

    That will work right?

    I hope so.

  • by sfermanis,Solvedanswer

    sfermanis sfermanis Oct 31, 2015 8:19 PM in response to Linc Davis
    Level 1 (0 points)
    Oct 31, 2015 8:19 PM in response to Linc Davis

    Hi Linc,

     

    Ordered new SSD, formatted, installed OS, time machine back up all external.  Installed new drive and sata cabe.  All up and running. No problems.

    Thanks for your help!