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Q: How to remove xfinity virus

I have a problem with an unwanted pop up box that is seemingly from Comcast xfinity.  The box continually pops up, blocking my view of what I want to be doing on my MacBook.  I've called Comcast and they disclaim any knowledge of this.  I'be searched online about this problem and it appears I have a virus.  I can only find removal instructions for Windows computers.  Does anyone know how to remove this from my Macbook?  Thanks!

MacBook, iOS 9

Posted on Oct 18, 2015 1:31 PM

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Q: How to remove xfinity virus

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  • by John Galt,Helpful

    John Galt John Galt Oct 18, 2015 7:25 PM in response to rcaplice
    Level 8 (48,595 points)
    Mac OS X
    Oct 18, 2015 7:25 PM in response to rcaplice

    Take a screenshot of your entire screen and post it in a reply.

     


     

    Screenshots (Mac):

     

    To take a screenshot hold ⌘ Shift 4 to create a selection crosshair. Click and hold while you drag the crosshair over the area you wish to capture and then release the mouse or trackpad. You will hear a "camera shutter" sound. This will deposit a screenshot named "Screen Shot...." followed by a date and time on your Desktop.

     

     

    When you post your response, click the "camera" icon above the text field:

    ccc1d9a6bbfa2bcd11f062bbf381272e.png

     

    This will display a dialog box which enables you to choose the screenshot file (remember it's on your Desktop) and click the Insert Image button. If you are not using full screen mode you can simply drag the image into the text entry field.

     

    ⌘ Shift 4 and then pressing the space bar captures the frontmost window.

     

    ⌘ Shift 3 captures the entire screen.

     

    Don't capture or upload any information you consider personal. To edit an existing screenshot, read How to edit a screenshot.

     

    Drag the screenshot to the Trash after you post your reply.