HT201441: Turn off Find My iPhone Activation Lock

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amamaq
Level 1 (0 points)

Q: find my iPhone

I have purchased an iPad Air from an auction and it is erased but is still on the previous owners apple account for find my iPhone.  I don't know who that person is in order to ask them to remove the device from their account.

is it possible to setup the iPad or is this just a piece of junk now?

Any help or advice would be appreciated.

iPad Air, iOS 9

Posted on Oct 18, 2015 2:39 PM

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amamaq

Q: find my iPhone

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  • by tonefox,

    tonefox tonefox Oct 18, 2015 3:03 PM in response to amamaq
    Level 6 (9,298 points)
    Oct 18, 2015 3:03 PM in response to amamaq

    I'm afraid that unless the previous owner disassociates the iPad from his/hers Apple ID, it is indeed a piece of junk. If the auction was eBay or similar, take it up with them.

  • by amamaq,

    amamaq amamaq Oct 18, 2015 3:08 PM in response to tonefox
    Level 1 (0 points)
    Oct 18, 2015 3:08 PM in response to tonefox

    Thank you for the response.  Unfortunatley it wasn't ebay. It was from a local auction house who deal with customer returns from a major store.

    It seems like I will have to give it to my 18 month old daughter to play around with.