Peter Thorburn
Level 1
(30 points)
Q: Constant restarts after installing recent upgrades to 'iApps'
I've been running El Capitan for about a week without problems but after downloading and installing the recent upgrades to a number of the iApps I'm getting constant restarts after a menu-based shutdown. On restart a message box reads ' Your computer restarted because of a problem'. The only way to keep the computer shut down is by pressing and holding the power button. Any ideas on what gives?
sterling r
Community Specialists
Hi Peter Thorburn,
It sounds from what you describe like your computer is getting some kernel panics when you shut down the computer causing it to restart, so it doesn't turn off unless you manually turn it off. I would start with the information in the following article to help with that:
OS X El Capitan: If your Mac restarts and a message appears
If after using the information in that article the issue persists, then you should look at this more advanced version with more in-depth information:
Thank you for using Apple Support Communities.
