HT202069: Gather and use iTunes Diagnostics in iTunes for Windows

Learn about Gather and use iTunes Diagnostics in iTunes for Windows
DJ226

Q: ipod

I used ituens diagnostics which does absolutely nothing...kinda like a wasted program yet my ipod since last update is not recognized

I uninstalled and reinstalled several times and it did not fix the issue

Microsoft Windows 10.0 x64 Home Premium Edition (Build 9200)

Hewlett-Packard 810-370st

iTunes 12.3.0.44

QuickTime not available

FairPlay 2.9.7

Apple Application Support 4.0.2

iPod Updater Library 12.0

CD Driver 2.2.3.0

CD Driver DLL 2.1.3.1

Apple Mobile Device 9.0.0.26

Apple Mobile Device Driver 1.67.0.0

Bonjour 3.1.0.1 (333.18)

Gracenote SDK 3.06.1.3084

Gracenote MusicID 3.06.1.3084

Gracenote Submit 3.06.1.3084

Gracenote DSP 3.06.1.3084

iCloud for Windows 4.1.1.53

 

iTunes Serial Number 000000EB0885B30C

 

Current user is not an administrator.

The current local date and time is 2015-10-19 10:11:04.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is not supported.

Core Media is supported.

 

 

**** External Plug-ins Information ****

 

No external plug-ins installed.

 

**** Network Connectivity Tests ****

 

Network Adapter Information

 

Adapter Name:        {63E84130-560A-4DED-9ED3-C010B3155E71}

Description:            Realtek PCIe GBE Family Controller

IP Address:             10.0.1.2

Subnet Mask:          255.255.255.0

Default Gateway:    10.0.1.1

DHCP Enabled:      Yes

DHCP Server:         10.0.1.1

Lease Obtained:     Mon Oct 19 09:26:32 2015

 

Lease Expires:       Wed Dec 31 19:00:00 1969

 

DNS Servers:         10.0.1.1

 

Adapter Name:        {741D2431-99D9-4177-A497-B2E79D4A07DF}

Description:            Bluetooth Device (Personal Area Network)

IP Address:             0.0.0.0

Subnet Mask:          0.0.0.0

Default Gateway:    0.0.0.0

DHCP Enabled:      Yes

DHCP Server:        

Lease Obtained:     Wed Dec 31 19:00:00 1969

 

Lease Expires:       Wed Dec 31 19:00:00 1969

 

DNS Servers:        

 

Adapter Name:        {AAE4A510-6577-4899-92E3-E87ED51F56C9}

Description:            Intel(R) Dual Band Wireless-AC 7260

IP Address:             0.0.0.0

Subnet Mask:          0.0.0.0

Default Gateway:    10.0.1.1


DHCP Enabled:      Yes

DHCP Server:        

Lease Obtained:     Wed Dec 31 19:00:00 1969

 

Lease Expires:       Wed Dec 31 19:00:00 1969

 

DNS Servers:        

 

Adapter Name:        {C4E31887-C587-459B-A339-4E35959BCDD8}

Description:            Microsoft Wi-Fi Direct Virtual Adapter

IP Address:             0.0.0.0

Subnet Mask:          0.0.0.0

Default Gateway:    0.0.0.0

DHCP Enabled:      Yes

DHCP Server:        

Lease Obtained:     Wed Dec 31 19:00:00 1969

 

Lease Expires:       Wed Dec 31 19:00:00 1969

 

DNS Servers:        

 

Active Connection: LAN Connection

Connected:             Yes

Online:                    Yes

Using Modem:        No

Using LAN:             Yes

Using Proxy:           No

 

Firewall Information

 

Windows Firewall is on.

iTunes is NOT enabled in Windows Firewall.

 

Connection attempt to Apple web site was successful.

Connection attempt to browsing iTunes Store was successful.

Connection attempt to purchasing from iTunes Store was successful.

Connection attempt to iPhone activation server was successful.

Connection attempt to firmware update server was successful.

Connection attempt to Gracenote server was successful.

Last successful iTunes Store access was 2015-10-19 10:08:44.

 

 

**** Device Connectivity Tests ****

 

iPodService 12.3.0.44 (x64) is currently running.

iTunesHelper is currently not running.

Apple Mobile Device Service service 3.3.0.0 is currently running.

 

No Universal Serial Bus Controller found.

 

No FireWire (IEEE 1394) Host Controller found.

 

Most Recent Devices Not Currently Connected:

 

iPod nano (5th Generation) running firmware version 1.0.2

Serial Number:       YM018D9W72R

 

**** Device Sync Tests ****

 

No iPod, iPhone, or iPad found.

 

iPod nano, iOS 9.0.2, null

Posted on Oct 19, 2015 7:20 AM