HT204283: Download iCloud for Windows
Learn about Download iCloud for Windows
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Helpful answers
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Oct 20, 2015 12:38 AM in response to mackrey143by King_Penguin,If you can't reset the account's password yourself via http://iforgot.apple.com (you should be able to reset it by answering the account's security questions) then try contacting Support in your country to get the password (and security questions if you've also forgotten them) : Contact Apple for help with Apple ID account security
If your country isn't on that page then try this form to contact Support : https://www.apple.com/emea/support/itunes/contact.html
When they've been reset you can then update your rescue email address for potential future use : Manage your Apple ID primary, rescue, alternate, and notification email addresses
Or if it's available in your country you could change to 2-step verification : Frequently asked questions about two-step verification for Apple ID