CTSeaDragon
Level 1 (13 points)
Desktops

Q: iMac Running El Capitan Locks Up When Saving Photos Library and the Mysterious "com.apple.sbd" Process

This issue is in reference to my iMac (27", mid-2011) running OS X 10.11 (El Capitan), 2.7 GHz Intel Core i5, 4 GB 1333 MHz DDR3, AMD Radeon HD 6770M 512 MBand, and a 1 TB hard drive.  The hard drive is about 2/3 full, but I can free up some space once I resolve this issue as discussed below.

 

I back up my Photo library routinely to my external HDDs (2 Seagate 5TB drives).  The library is 408.65 GB, and up through Yosemite, backing up the  library took about a day or so without issue.  Now with El Capitan, the iMac is locking up every time I try to back up the library, freezing up at approximately 1.26 GB (about 10-15 minutes) into the process.  The iMac doesn't lock up when I back up the much smaller iTunes library or individual files. 

 

I noticed in the Activity Monitor that the "com.apple.sbd" process is taking between 99% and 103% of the CPU and that it has been running since I last rebooted the machine.  One post I saw recommended disabling the key chain in iCloud to deal with the "com.apple.sbd" process, but that action made no difference.  Other processes (e.g., Outlook, "kernel_task", mds, etc.) intermittently spike into the 10-15% range, but for consistent offenders, "DesktopServicesHelper" or Activity monitor usually take the #2 place at approximately 7.0%

 

A few questions pop to mind:

1) What is the "com.apple.sbd" process?

2) Does the "com.apple.sbd" process need to run?

3) Is the "com.apple.sbd" process related to the iMac locking up?

4) Should I force quit "com.apple.sbd" process?

5) What else should I be looking at to see how to speed up the iMac?

 

A lot of the posts I've seen on the topic are so bland as to be unhelpful or represent actions I've already taken or am avoiding due to cost (like upgrading memory).

 

I keep the software up-to-date, but did I jump to El Capitan too soon?

 

It looks like OS X v10.5 and earlier and Disk Utility, but I can't find it in El Capitan.

 

I have nothing running in "Login Items".

 

I'm open to any ideas.  I'm sure there is something obscure that is escaping me.

 

Thanks in advance for your help!

iMac (27-inch Mid 2011), OS X El Capitan (10.11)

Posted on Oct 19, 2015 6:26 PM

by CTSeaDragon,Solvedanswer
CTSeaDragon CTSeaDragon
Level 1 (13 points)
Desktops
A:

Frank, yes, you are correct in that I am primarily accessing the library from the iMac (which of course is in OS X format). What I'm taking about is a completely separate issue - backing up the library externally to the iMac. Based on my own first-hand experience, I (very respectfully) must disagree with your point on file corruption - I have had **no** such issues going back and forth between the two formats.  FUD...

 

The drives need to be in NTFS format in order to support an hetergeneous ecosystem, so the OS X fixation is fascinating.

Posted on Oct 31, 2015 8:10 AM

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Q: iMac Running El Capitan Locks Up When Saving Photos Library and the Mysterious "com.apple.sbd" Process

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  • by Linc Davis,

    Linc Davis Linc Davis Oct 19, 2015 10:30 PM in response to CTSeaDragon
    Level 10 (208,037 points)
    Applications
    Oct 19, 2015 10:30 PM in response to CTSeaDragon

    In the iCloud preference pane, uncheck the box marked Photos, if it's checked. Test.

  • by CTSeaDragon,

    CTSeaDragon CTSeaDragon Oct 20, 2015 12:57 PM in response to Linc Davis
    Level 1 (13 points)
    Desktops
    Oct 20, 2015 12:57 PM in response to Linc Davis

    The iCloud preference page won't let me completely uncheck Photos - just a horizontal white bar shows up. Under "Options..." to the right of Photos, there are three options - "iCloud Photo Library", "My Photo Stream", and "iCloud Photo Sharing".  I unchecked all three boxes, but when I go back into "Options..." to check the settings, "My Photo Stream" is checked - I didn't do anything to select it. Hunh?  What's up with that?

  • by Linc Davis,

    Linc Davis Linc Davis Oct 20, 2015 1:02 PM in response to CTSeaDragon
    Level 10 (208,037 points)
    Applications
    Oct 20, 2015 1:02 PM in response to CTSeaDragon

    Please sign out of iCloud in its preference pane and see whether there's any change. No data will be removed from the servers, and you can retrieve it by signing back in. That said, you should always have a current archive of the data for safety's sake, even if you don't sign out.

    If you use iCloud Keychain, when you sign back in to iCloud follow one of the procedures described in this support article to set it up on an additional device.

  • by CTSeaDragon,

    CTSeaDragon CTSeaDragon Oct 20, 2015 1:39 PM in response to Linc Davis
    Level 1 (13 points)
    Desktops
    Oct 20, 2015 1:39 PM in response to Linc Davis

    I tried signing out of iCloud three times, but the process kept on getting hung up even after 5-10 minutes and wouldn't complete the sign-out.

  • by Linc Davis,

    Linc Davis Linc Davis Oct 20, 2015 2:17 PM in response to CTSeaDragon
    Level 10 (208,037 points)
    Applications
    Oct 20, 2015 2:17 PM in response to CTSeaDragon

    Launch the Console application in any of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    The title of the Console window should be All Messages. If it isn't, select

              SYSTEM LOG QUERIES ▹ All Messages

    from the log list on the left. If you don't see that list, select

              View ▹ Show Log List

    from the menu bar at the top of the screen.

    Click the Clear Display icon in the toolbar. Then take an action that isn't working the way you expect. Select any lines that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

    The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

    Please don't indiscriminately dump thousands of lines from the log into this discussion.

    Please don't post screenshots of log messages—post the text.

    Some private information, such as your name or email address, may appear in the log. Anonymize before posting.

    When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

  • by CTSeaDragon,

    CTSeaDragon CTSeaDragon Oct 20, 2015 4:59 PM in response to Linc Davis
    Level 1 (13 points)
    Desktops
    Oct 20, 2015 4:59 PM in response to Linc Davis

    Here you go - let me know what you think.  I suspect that the fix is a simple one that I am overlooking.

     

     

    10/20/15 7:49:26.852 PM IMDPersistenceAgent[3349]: [Warning] IMDChatAddMessageToSpotlight: indexing searchable items failed with error Error Domain=CSIndexErrorDomain Code=-1003 "(null)"

    10/20/15 7:49:26.852 PM IMDPersistenceAgent[3349]: [Warning] IMDChatAddMessageToSpotlight: indexing searchable items failed with error Error Domain=CSIndexErrorDomain Code=-1003 "(null)"

    10/20/15 7:49:26.853 PM com.apple.spotlight.IndexAgent[3352]: [com.apple.corespotlight.log] Not allowed to pass in bundle ID

    10/20/15 7:49:26.853 PM IMDPersistenceAgent[3349]: [com.apple.corespotlight.log.index] Finished "index items"(376) with error:Error Domain=CSIndexErrorDomain Code=-1003 "(null)"

    10/20/15 7:49:26.853 PM IMDPersistenceAgent[3349]: [Warning] IMDChatAddMessageToSpotlight: deleting message for searchable items failed with error Error Domain=CSIndexErrorDomain Code=-1003 "(null)"

    10/20/15 7:49:26.853 PM IMDPersistenceAgent[3349]: [Warning] IMDChatAddMessageToSpotlight: deleting message for searchable items failed with error Error Domain=CSIndexErrorDomain Code=-1003 "(null)"

    10/20/15 7:49:49.691 PM ntpd[195]: SYNC state ignoring -0.147250 s

    10/20/15 7:50:06.012 PM WindowServer[162]: disable_update_timeout: UI updates were forcibly disabled by application "Microsoft Word" for over 1.00 seconds. Server has re-enabled them.

    10/20/15 7:50:08.821 PM WindowServer[162]: common_reenable_update: UI updates were finally reenabled by application "Microsoft Word" after 3.81 seconds [0.26fps] (server forcibly re-enabled them after 1.00 seconds [1.00fps])

    10/20/15 7:50:11.872 PM com.apple.xpc.launchd[1]: (com.apple.xpc.launchd.oneshot.0x1000000a.Microsoft Word[1006]) Service exited due to signal: Terminated: 15

    10/20/15 7:50:40.815 PM Microsoft Word[3491]: WARNING: The Gestalt selector gestaltSystemVersion is returning 10.9.0 instead of 10.11.0. This is not a bug in Gestalt -- it is a documented limitation. Use NSProcessInfo's operatingSystemVersion property to get correct system version number.

    Call location:

    10/20/15 7:50:41.133 PM Microsoft Word[3491]: 0   CarbonCore                          0x9b429f1d ___Gestalt_SystemVersion_block_invoke + 135

    10/20/15 7:50:41.133 PM Microsoft Word[3491]: 1   libdispatch.dylib                   0x99e4688b _dispatch_client_callout + 50

    10/20/15 7:50:41.133 PM Microsoft Word[3491]: 2   libdispatch.dylib                   0x99e46767 dispatch_once_f + 78

    10/20/15 7:50:41.133 PM Microsoft Word[3491]: 3   libdispatch.dylib                   0x99e47ff1 dispatch_once + 31

    10/20/15 7:50:41.133 PM Microsoft Word[3491]: 4   CarbonCore                          0x9b3a59e1 _Gestalt_SystemVersion + 1047

    10/20/15 7:50:41.133 PM Microsoft Word[3491]: 5   CarbonCore                          0x9b3a518a Gestalt + 154

    10/20/15 7:50:41.133 PM Microsoft Word[3491]: 6   MicrosoftComponentPlugin            0x022f939e McpInitLibrary_ + 505

    10/20/15 7:51:00.249 PM spindump[3453]: Saved hang report for Microsoft Word version 14.5.7 (14.5.7) to /Library/Logs/DiagnosticReports/Microsoft Word_2015-10-20-195100_Charles-iMac.hang

    10/20/15 7:51:02.205 PM Problem Reporter[3492]: AutoSubmitPreference is 0

    10/20/15 7:51:02.233 PM Problem Reporter[3492]: AutoSubmitPreference is 0

    10/20/15 7:51:02.282 PM Problem Reporter[3492]: AutoSubmitPreference is 0

    10/20/15 7:51:02.305 PM Problem Reporter[3492]: AutoSubmitPreference is 0

    10/20/15 7:51:02.335 PM Problem Reporter[3492]: AutoSubmitPreference is 0

    10/20/15 7:51:02.337 PM Problem Reporter[3492]: AutoSubmitPreference is 0

    10/20/15 7:51:02.787 PM Problem Reporter[3492]: AutoSubmitPreference is 0

    10/20/15 7:51:02.975 PM Problem Reporter[3492]: AutoSubmitPreference is 0

    10/20/15 7:51:03.056 PM Problem Reporter[3492]: AutoSubmitPreference is 0

    10/20/15 7:51:03.340 PM Problem Reporter[3492]: AutoSubmitPreference is 0

    10/20/15 7:51:10.323 PM WindowServer[162]: disable_update_timeout: UI updates were forcibly disabled by application "Microsoft Word" for over 1.00 seconds. Server has re-enabled them.

    10/20/15 7:51:10.462 PM WindowServer[162]: common_reenable_update: UI updates were finally reenabled by application "Microsoft Word" after 1.14 seconds [0.88fps] (server forcibly re-enabled them after 1.00 seconds [1.00fps])

    10/20/15 7:51:17.678 PM WindowServer[162]: disable_update_timeout: UI updates were forcibly disabled by application "Microsoft Word" for over 1.00 seconds. Server has re-enabled them.

    10/20/15 7:51:18.358 PM WindowServer[162]: common_reenable_update: UI updates were finally reenabled by application "Microsoft Word" after 1.68 seconds [0.59fps] (server forcibly re-enabled them after 1.00 seconds [1.00fps])

    10/20/15 7:51:18.740 PM Problem Reporter[3492]: AutoSubmitPreference is 0

    10/20/15 7:51:19.360 PM WindowServer[162]: disable_update_timeout: UI updates were forcibly disabled by application "Microsoft Word" for over 1.00 seconds. Server has re-enabled them.

    10/20/15 7:51:19.608 PM WindowServer[162]: common_reenable_update: UI updates were finally reenabled by application "Microsoft Word" after 1.25 seconds [0.80fps] (server forcibly re-enabled them after 1.00 seconds [1.00fps])

  • by Linc Davis,

    Linc Davis Linc Davis Oct 20, 2015 7:16 PM in response to CTSeaDragon
    Level 10 (208,037 points)
    Applications
    Oct 20, 2015 7:16 PM in response to CTSeaDragon

    Back up all data before proceeding.

    Triple-click anywhere in the line below on this page to select it:

    ~/Library/Application Support/com.apple.sbd

    Right-click or control-click the highlighted line and select

              Services ▹ Reveal in Finder (or just Reveal)

    from the contextual menu.* A folder should open with an item selected. Move the selected item to the Trash. Log out or restart the computer and empty the Trash.

    *If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination  command-C. In the Finder, select

              Go ▹ Go to Folder...

    from the menu bar and paste into the box that opens by pressing command-V. You may not see what you pasted because a line break is included. Press return.

  • by CTSeaDragon,

    CTSeaDragon CTSeaDragon Oct 21, 2015 4:05 AM in response to Linc Davis
    Level 1 (13 points)
    Desktops
    Oct 21, 2015 4:05 AM in response to Linc Davis

    Before I start messing around with it, what does "com.apple.sbd" do? I'm not having any luck finding any useful information about the process when I Google the term.  I'd like to understand the impact of what I'm doing before I trash the item and inadvertently brick the iMac.

     

    I can also try stopping the process before I trash it just to see if that action resolves my issue.  It looks like "com.apple.sbd" may be part of the start-up process since it has been running since I last rebooted the machine, hence the reason I'm skittish about deleting it.


    Thanks!

  • by Linc Davis,Helpful

    Linc Davis Linc Davis Oct 21, 2015 10:20 AM in response to CTSeaDragon
    Level 10 (208,037 points)
    Applications
    Oct 21, 2015 10:20 AM in response to CTSeaDragon

    what does "com.apple.sbd" do?

    It's undocumented, but it has something to do with iCloud.

    I'm skittish about deleting it.

    You're going to back up first, so if you don't like the results, it will a simple matter to restore the deleted folder.

  • by CTSeaDragon,

    CTSeaDragon CTSeaDragon Oct 21, 2015 10:27 AM in response to Linc Davis
    Level 1 (13 points)
    Desktops
    Oct 21, 2015 10:27 AM in response to Linc Davis


    OK, thanks - it's good to know that I'm not losing my mind and that there is a reason I'm not finding information on "com.apple.sbd".  I would have thought that by now, Apple would have provided some sort of documentation on the process.  Strange.

  • by CTSeaDragon,

    CTSeaDragon CTSeaDragon Oct 21, 2015 10:31 AM in response to Linc Davis
    Level 1 (13 points)
    Desktops
    Oct 21, 2015 10:31 AM in response to Linc Davis

    I didn't run into this problem (i.e., the iMac locking up when copying the Photos file) until I upgraded OS X from Yosemite to El Capitan.  I wonder if there is a connection or if this error/observation is merely coincidental.

  • by CTSeaDragon,

    CTSeaDragon CTSeaDragon Oct 22, 2015 6:25 PM in response to CTSeaDragon
    Level 1 (13 points)
    Desktops
    Oct 22, 2015 6:25 PM in response to CTSeaDragon

    I just updated to OS X 10.11.1, and the "com.apple.sbd" process disappeared. iCloud let me log out, but the copy of Photo file still llocks up the computer at the same place.

  • by Linc Davis,

    Linc Davis Linc Davis Oct 23, 2015 8:18 PM in response to CTSeaDragon
    Level 10 (208,037 points)
    Applications
    Oct 23, 2015 8:18 PM in response to CTSeaDragon

    What do you get now in the log when the copy fails?

  • by CTSeaDragon,

    CTSeaDragon CTSeaDragon Oct 25, 2015 8:08 AM in response to Linc Davis
    Level 1 (13 points)
    Desktops
    Oct 25, 2015 8:08 AM in response to Linc Davis

    I switched to the other Seagate drive, and I'm still getting stuck at the same spot - 1.26 GB into the transfer.  My hopes started getting up since the transfer on drive #2 started off so much faster, but now the transfer is stuck.

     

    Here is the log from around the time when I started the backup:

     

    10/25/15 10:37:59.864 AM sandboxd[557]: ([1113]) QuickLookSatelli(1113) deny file-issue-extension

    10/25/15 10:37:59.965 AM sandboxd[557]: ([1113]) QuickLookSatelli(1113) deny mach-lookup com.apple.nsurlstorage-cache

    10/25/15 10:38:00.065 AM sandboxd[557]: ([1113]) QuickLookSatelli(1113) deny file-issue-extension

    10/25/15 10:38:00.166 AM sandboxd[557]: ([1113]) QuickLookSatelli(1113) deny mach-lookup com.apple.nsurlstorage-cache

    10/25/15 10:38:01.892 AM sandboxd[557]: ([1113]) QuickLookSatelli(1113) deny mach-lookup com.apple.networkd

    10/25/15 10:38:06.524 AM QuickLookSatellite[1113]: CGSConnectionByID: 0 is not a valid connection ID.

    10/25/15 10:38:06.524 AM QuickLookSatellite[1113]: Invalid Connection ID 0

    10/25/15 10:38:06.722 AM QuickLookSatellite[1113]: CGSConnectionByID: 0 is not a valid connection ID.

    10/25/15 10:38:06.722 AM QuickLookSatellite[1113]: CGSConnectionByID: 0 is not a valid connection ID.

    10/25/15 10:38:06.722 AM QuickLookSatellite[1113]: CGSConnectionByID: 0 is not a valid connection ID.

    10/25/15 10:38:08.452 AM lsd[247]: LaunchServices: Could not store lsd-identifiers file at

    10/25/15 10:38:09.591 AM Console[1114]: Failed to connect (_consoleX) outlet from (NSApplication) to (ConsoleX): missing setter or instance variable

    10/25/15 10:38:11.906 AM AppleMobileBackup[1102]: INFO: Device detached

    10/25/15 10:38:13.765 AM com.apple.xpc.launchd[1]: Service exited due to signal: Killed: 9

    10/25/15 10:41:21.000 AM syslogd[47]: ASL Sender Statistics

     

    Here is the log from around when the backup is getting hung up:

     

    10/25/15 10:55:11.869 AM AppleMobileBackup[1102]: INFO: Device detached

    10/25/15 10:55:17.184 AM com.apple.usbmuxd[81]: LOCKDOWN_V2_BONJOUR_SERVICE_NAME is _apple-mobdev...

    10/25/15 10:55:17.956 AM com.apple.usbmuxd[81]: _SendAttachNotification Device .... has already appeared on interface .... Suppressing duplicate attach notification.

     

    "usbmuxd" and "kernel_task" now top the list on the Activity Monitor, jumping around between 8% and 18% of CPU.  Their start times show that they started about the time I started the file transfer.  "kernel_task" is showing idle wake ups between 1,000 and 3,500+

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