kaleighrisa
Level 1 (0 points)

Q: Can't send SMS/Text messages to non iPhone users.....

I can't send/receive texts from anyone not using iMessage on an iPhone. Sometimes it decides to send and the person on the receiving end tells me it sent the same message multiple times. I've tried EVERYTHING that's been recommended online, turned imessage off , on. Turned SMS on. Updated iOS. Restarted phone. Restarted network. The works. Anyone have DIFFERENT solutions ??

iPhone 6, iOS 9.0.2

Posted on Oct 19, 2015 8:57 PM

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kaleighrisa

Q: Can't send SMS/Text messages to non iPhone users.....

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  • by joe_7399,

    joe_7399 joe_7399 Oct 20, 2015 8:02 AM in response to kaleighrisa
    Community Specialists
    Oct 20, 2015 8:02 AM in response to kaleighrisa

    Hello kaleighrisa,

     

    Thanks for using the Apple Support Communities!

     

    I know how frustrating it can be when your are unable to send/receive messages in the Messages app as you would expect. In your situation, I understand that you are able to send and receive to all iMessage users, but not users that don’t use iMessage. 

     

    I do see that you have tried a lot of great troubleshooting already. To continue this troubleshooting process, I suggest reading over and working through all of the suggested steps in the attached article. I would suggest working through the article from top to bottom, completing all steps, including the ones you have already tried.

     

    If you can't send or receive messages on your iPhone, iPad, or iPod touch - Apple Support

     

    Have a great day!

  • by IdrisSeabright,

    IdrisSeabright IdrisSeabright Oct 20, 2015 8:12 AM in response to kaleighrisa
    Level 9 (59,769 points)
    iPhone
    Oct 20, 2015 8:12 AM in response to kaleighrisa

    kaleighrisa wrote:

     

    I can't send/receive texts from anyone not using iMessage on an iPhone. Sometimes it decides to send and the person on the receiving end tells me it sent the same message multiple times. I've tried EVERYTHING that's been recommended online, turned imessage off , on. Turned SMS on. Updated iOS. Restarted phone. Restarted network. The works. Anyone have DIFFERENT solutions ??

    SMS is a carrier function. There is no way to turn it on or off from the phone itself. Call your carrier and have them check your account to make sure everything is set up correctly.