Synchronization to Mail Server

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Synchronization to Mail Server

Hi,

I have two mail accounts (1 Exchange and 1IMAP) in iPhone6 synchronization to the mail server is intermittent and I need to restart the phone to solve the issue. Can you help me on this issue.

iPhone 6, iOS 9.0.2

Posted on Oct 20, 2015 12:17 AM

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Answer 1

norm123

Community Specialist

Oct 20, 2015 9:43 AM in response to fly86

Hi fly86,
Sorry to hear you are having issue with syncing your email. Let's see if we can get it sorted out.
Now to make sure that we are on the same page, are both accounts not syncing or just one of them? Either way, for most issues with the Mail app on your iPhone, take a look at the article below to walk you through some general troubleshooting to get it sorted out.
Get help with Mail on iPhone, iPad, and iPod touch
https://support.apple.com/en-us/HT201419
Have a good day.

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Answer 2

fly86 Author

Level 1

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Nov 1, 2015 5:00 PM in response to norm123

Hi Norm123,

Thanks for your reply.

Both the accounts are not syncing, this issues happens very frequent now.

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Answer 3

norm123

Community Specialist

Nov 3, 2015 6:07 AM in response to fly86

Hey fly86,
If you are still having issues with your accounts not syncing, Your best bet would be to contact Apple Support for further assistance. I would make sure that you know your account settings for your email accounts settings, just in case you are asked for them
Mail settings you might need from your email provider
https://support.apple.com/en-us/HT203995
To start your request with Apple Support, take a look at the link below.
Contact Apple Support
http://www.apple.com/support/contact/
Take care

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