Transformationalist
Level 1 (0 points)

Q: new phone is sending messages through iCloud!

I've tried to turn off messages on old iPhone, but the problem is that the screen on the right is damaged and I can't swipe options off
I believe thats what's causing the conflice

Its not recognizing password

I've tried resetting phone

I'm stressed!

Posted on Oct 19, 2015 11:52 PM

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Transformationalist

Q: new phone is sending messages through iCloud!

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  • by jason269,

    jason269 jason269 Oct 20, 2015 9:33 AM in response to Transformationalist
    Community Specialists
    Oct 20, 2015 9:33 AM in response to Transformationalist

    Hi, Transformationalist.  

     

    Thank you for visiting Apple Support Communities.  

     

    It sounds like your phone number is not showing in iMessage on your new phone.  Since you are unable to sign out of iMessage on your old iPhone, go through the steps in the first article below.  

     

    Deregister iMessage

     

    You will then need to go through the steps in the article below.  

     

    If your phone number is missing on your iPad or iPod touch

    Sign out of iMessage and FaceTime on all of your iOS devices:

    1. Go to Settings > Messages > Send & Receive. Tap your Apple ID, then tap Sign Out. 
    2. Go to Settings > FaceTime. Tap your Apple ID, then tap Sign Out.

    Sign back in to iMessage and FaceTime on all of your iOS devices:

    1. Go to Settings > Messages > Send & Receive. Tap Use your Apple ID for iMessage. Then sign back in with your Apple ID.
    2. Go to Settings > FaceTime. Tap Use your Apple ID for FaceTime. Then sign back in with your Apple ID.

     

    Link your iPhone number and Apple ID to use iMessage and FaceTime

     

    Cheers