iPhone 5s not showing in iTunes

Question

iPhone 5s not showing in iTunes

Recently bought a brand new Macbook Pro, restored it to the setting of my previous Macbook using Time Machine. When I plug my iPhone 5s into my new computer it won't show up in iTunes. It does however open the photo app and let me import photos videos etc.

So far I've

• Restarted both the phone and computer several times

• Checked both are completely up to date

• Made sure the phone trusts the computer

• Tried using the other USB port

• Tried using a different cable

• I've reset the network and location setting on the phone

Is there anything I'm missing as I need to get audio off my phone for work 😟

Posted on Oct 20, 2015 4:14 AM

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Answer 1

Best reply

Limnos

Level 10

411,217 points

Oct 20, 2015 4:41 AM in response to Spiderrichard

iPhone, iPad, iPod touch: Device not recognized in iTunes for Mac OS X - http://support.apple.com/kb/TS1591

Device not listed immediately after upgrade - https://discussions.apple.com/thread/6573744 - try restarting

LincDavis July 2014 post on resetting sync services when iTunes not responding - https://discussions.apple.com/thread/6452007?answerId=26308435022#26308435022

LincDavis June 2015 post on other things to try - https://discussions.apple.com/thread/7082555?answerId=28397802022#28397802022

New phone not recognized when given exactly the same name as old phone. - https://discussions.apple.com/thread/6577994?answerId=26760759022#26760759022 - delete all backups from old phone.

Device not recognized because of cable issue (although user initially assured it was a good cable) - https://discussions.apple.com/thread/6912051?answerId=28002758022#28002758022

Is this the original Apple cable? Some third party cables only transfer power and no data signal.

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Answer 2

Oct 20, 2015 5:05 AM in response to Spiderrichard

Solved the problem!

I just deleted iTunes from my computer completely then downloaded it again 🙂

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